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The frustration of being a customer - Episode 416 - The Scribble with Jeremy Bradley
Manage episode 354387023 series 2803827
محتوای ارائه شده توسط The Scribble podcast. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Scribble podcast یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Customer service ain't what it used to be. Jeremy Bradley talks about the frustration of dealing with businesses. Back when he was working in retail, JB says the focus was always on the customer. Now, it seems like companies -- the big ones, anyway -- make the customer experience as impersonal as possible. Rather than having direct human interactions, companies depend on chat bots, email blasts, obnoxious text messages and pop-up notifications. JB notes how it is becoming increasingly difficult to find contact information on company websites. Instead, customers are given endless pages of "resources" and "knowledge bases" to solve their own problems. Even when calling a company to get help, JB says that conversation is taking much longer than it used to. Is this why we see so many customer freak-outs caught on bystander cameraphone?
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