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MORE Customer service ain't what it used to be - Episode 521 - The Scribble with Jeremy Bradley
Manage episode 465378507 series 2803827
محتوای ارائه شده توسط The Scribble podcast. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Scribble podcast یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Is it getting worse? Is the quality of customer service at an all-time low? And the new glammed-up way of referring to it as "customer experience" isn't helping most companies. Jeremy Bradley talks about the frustration of big businesses moving away from actual human contact and interaction, and relying more and more on technology to assist customers. Gone are the days of calling an 800-number and having your problem resolved in minutes. Now, it's chat bots and spotty English, irrelevant template replies and plenty of "no"s and "I'll transfer you"s. JB reflects on his time working in customer service and how employees had to own each interaction... because it was their job.
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