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Customer service ain't what it used to be... again - Episode 477 - The Scribble with Jeremy Bradley
Manage episode 410821558 series 2803827
محتوای ارائه شده توسط The Scribble podcast. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Scribble podcast یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Jeremy Bradley is back with more customer service nightmare experiences. JB talks about the frustrations of stores making customers become employees by ringing up and bagging their own purchases. He talks about how he takes matters into his own hands when there's a lineup at self-checkout and pressures staff from around the store to assist at the registers. He's even set off a store alarm. Plus, phoning in for customer support is taking longer than ever. But, why is that? Is it because staff aren't trained properly? Or is it the way that companies structure those customer service departments? Is remote work problematic for efficiency with call center and chat support teams? JB shares his thoughts.
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