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DrumCV Founder Carlos Kemeny on how to Analyze and Act on customer feedback based on AI insights
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محتوای ارائه شده توسط EarlyNode and Nikolas Chapoupis. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط EarlyNode and Nikolas Chapoupis یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of The Venture-Scale SaaS Operator, Carlos Kemeny, founder of DrumCV, talks about how they enable support leaders to identify, prioritize, and solve customers’ pains. He dives into the journey of reducing tickets by 30% and improving customer churn by providing product teams with better, descriptive data.
Tune in to learn more about:
~ How DrumCV effectively connects product and support teams, addressing the challenge of customer issue understanding.
~ Carlos's insights into the challenges of the B2B environment and the strategic decision-making process.
~ The current focus on refining DrumCV, exploring new markets, and potential applications in e-commerce.
Timestamps:
- (00:00) - Intro
- (00:29) - DrumCV's Solution for Product and Support Teams
- (01:05) - Carlos's Background and the Inception of DrumCV
- (03:30) - DrumCV's Current Beta Stage and Challenges
- (04:58) - Pivoting and Shifting Focus
- (08:02) - Navigating the Company's Future
- (10:50) - Emotional Challenges as a Founder
- (12:58) - Carlos's Future Focus and Product Market Fit
- (16:07) - Current Strategic Approach and Tech Acquisitions
- (19:29) - Planning for the Future in the Current Situation
- (23:06) - Outro
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On LinkedIn: https://www.linkedin.com/in/kemenyc/
Mentioned In The Episode
DrumCV - AI-Powered Support Dispositions
ReactSquad.io - React.js Agency for Startups
Nikolas Chapoupis
On Twitter: https://twitter.com/nikolas_chap
On LinkedIn: https://de.linkedin.com/in/nikolas-chapoupis
EarlyNode
On LinkedIn: https://www.linkedin.com/company/earlynode
On Twitter: https://twitter.com/EarlyNode
On Instagram: https://www.instagram.com/earlynode_crew/
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