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محتوای ارائه شده توسط Bob Morrell and Jeremy Blake, Bob Morrell, and Jeremy Blake. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Bob Morrell and Jeremy Blake, Bob Morrell, and Jeremy Blake یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Customer Service in the UK – In 2024 How Are We Really Being Served?

36:52
 
اشتراک گذاری
 

Manage episode 404979128 series 2797126
محتوای ارائه شده توسط Bob Morrell and Jeremy Blake, Bob Morrell, and Jeremy Blake. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Bob Morrell and Jeremy Blake, Bob Morrell, and Jeremy Blake یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Send us a text

In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political whirlwinds influencing staffing.
As we navigate the transformation of customer service, we acknowledge the impact of digital communication, which has both streamlined and complicated customer interactions. In a candid conversation, we highlight the fresh challenges confronting a new breed of contact centre employee, less tethered to traditional phone-based support. Brexit's ripple effects on staffing and the dissonance between consumer expectations and business realities allow us to delve into the tough questions facing the service industry today.
To cap off, we share personal tales that bring home the significance of stellar customer service in the sales journey. We debate the nuances of the UK's tipping culture and its influence on team cohesion and fairness, alongside technology's role in reshaping these interactions. Considering the varied expectations across service sectors, we prompt a broader dialogue on societal norms and dependency on tips for income.
Join us for an episode that doesn't just talk about customer service—but elevates it to an art form, but one we know something about – the art of selling - crucial to the success of any thriving business.

For more info, free resources, useful content & our blog posts, please visit realitytraining.com.
Reality Training - Selling Certainty

  continue reading

فصل ها

1. Customer Service Decline and Solutions (00:00:00)

2. Customer Service Challenges in Modern Industry (00:06:02)

3. Customer Service and Sales Excellence (00:20:09)

4. Tipping and Customer Service Culture (00:27:15)

91 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 404979128 series 2797126
محتوای ارائه شده توسط Bob Morrell and Jeremy Blake, Bob Morrell, and Jeremy Blake. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Bob Morrell and Jeremy Blake, Bob Morrell, and Jeremy Blake یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Send us a text

In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political whirlwinds influencing staffing.
As we navigate the transformation of customer service, we acknowledge the impact of digital communication, which has both streamlined and complicated customer interactions. In a candid conversation, we highlight the fresh challenges confronting a new breed of contact centre employee, less tethered to traditional phone-based support. Brexit's ripple effects on staffing and the dissonance between consumer expectations and business realities allow us to delve into the tough questions facing the service industry today.
To cap off, we share personal tales that bring home the significance of stellar customer service in the sales journey. We debate the nuances of the UK's tipping culture and its influence on team cohesion and fairness, alongside technology's role in reshaping these interactions. Considering the varied expectations across service sectors, we prompt a broader dialogue on societal norms and dependency on tips for income.
Join us for an episode that doesn't just talk about customer service—but elevates it to an art form, but one we know something about – the art of selling - crucial to the success of any thriving business.

For more info, free resources, useful content & our blog posts, please visit realitytraining.com.
Reality Training - Selling Certainty

  continue reading

فصل ها

1. Customer Service Decline and Solutions (00:00:00)

2. Customer Service Challenges in Modern Industry (00:06:02)

3. Customer Service and Sales Excellence (00:20:09)

4. Tipping and Customer Service Culture (00:27:15)

91 قسمت

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