Ep. 9 - What Happens When PMs Get It Wrong!

The Property Management Playbook

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محتوای ارائه شده توسط Andrew Nguyen & Robert Gallo, Andrew Nguyen, and Robert Gallo. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Andrew Nguyen & Robert Gallo, Andrew Nguyen, and Robert Gallo یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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حدود یک سال پیش 41:26

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Send us a text

In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062.

Join us as we break down the lessons from these cases and discuss the essential steps every property manager must take to stay compliant, minimise risk, and ensure they are across the legislation. Don’t wait until it’s too late—learn how to protect yourself and your clients before a small mistake turns into a big problem.

13 قسمت

#Business #Andrew Nguyen & Robert Gallo #Andrew Nguyen #Robert Gallo #Property Management #Real Estate #Property Management Training #Property Management Coaching #Vcat #Residential Tenancies Act

Ep. 9 - What Happens When PMs Get It Wrong!

The Property Management Playbook

published حدود یک سال پیش

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MP3•خانه قسمت

Send us a text

13 قسمت

#Business #Andrew Nguyen & Robert Gallo #Andrew Nguyen #Robert Gallo #Property Management #Real Estate #Property Management Training #Property Management Coaching #Vcat #Residential Tenancies Act

همه قسمت ها

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Ep. 12 - Issuing Notices To Vacate For Repairs 34:19

۸ روز پیش34:19

34:19

Send us a text This week on The Property Management Playbook , we’re tackling a topic that continues to trip up even experienced PMs — issuing Notices to Vacate for repairs . We break down the critical distinction between repairs and renovations , and why it matters when giving notice under the Residential Tenancies Act. We’ll also walk you through the documentary evidence you need to support your notice, how to avoid common pitfalls, and what VCAT is actually looking for when assessing these matters. If you’ve ever questioned whether your works qualify as urgent repairs or planned improvements — this episode is a must-listen.…

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Ep. 11 - A Chat With Julie Davis & Building Strong PM Teams 52:45

۵ weeks پیش52:45

52:45

Send us a text In our next episode, we’re joined by the brilliant Julie Davis , co-founder of Agent Dynamics , to explore how profiling can transform the way you build and lead high-performing property management teams. Julie shares insights on how understanding individual work styles, communication preferences, and natural strengths can reduce burnout, boost retention, and create a more cohesive, productive team culture. Whether you're a Director, Team Leader, or Property Manager, this episode is packed with practical takeaways to help you align the right people with the right roles—and stop the revolving door.…

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SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop 2:34

۸ weeks پیش2:34

2:34

Send us a text Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and practical skills needed to navigate VCAT successfully. Backed by real legal expertise and property management experience, this event will transform how you approach the test. If you’re tired of uncertainty at VCAT and want to master the law in a way that actually works in practice, this is the workshop for you. Tickets are now available—don’t miss out!…

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Ep. 10 - When to Apply to the Magistrates' Court? 30:10

۹ weeks پیش30:10

30:10

Send us a text In this episode of The Property Management Playbook , Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the Magistrates' Court and how federal subject matter can impact property disputes. Many property managers assume VCAT is the default jurisdiction for tenancy matters, but there are key situations where the Magistrates' Court is the correct or even necessary forum. Andrew and Robert break down what federal subject matter means in the context of property management and when it can shift a case out of VCAT’s hands. They explore the legal boundaries between VCAT and the Magistrates' Court, the risks of applying in the wrong jurisdiction.…

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Ep. 9 - What Happens When PMs Get It Wrong! 41:26

12 weeks پیش41:26

41:26

Send us a text In this episode of The Property Management Playbook , we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062 . Join us as we break down the lessons from these cases and discuss the essential steps every property manager must take to stay compliant, minimise risk, and ensure they are across the legislation. Don’t wait until it’s too late—learn how to protect yourself and your clients before a small mistake turns into a big problem.…

1
Ep. 8 - A Chat with Sarah Cincotta and the Importance of Knowing PM Legislation 34:52

14 weeks پیش34:52

34:52

Send us a text This week, we’re thrilled to welcome a very special guest: Sarah Cincotta , Founder of Rise with Sarah Cincotta and a renowned trainer of property management business development managers. Join us as we deep dive into an engaging conversation about the critical importance of understanding property management legislation. Sarah shares her expert insights on why mastering the legal side of property management is a game-changer for BDMs and PMs and how it can elevate their performance, reduce risk, and build stronger client relationships. Whether you’re a seasoned professional or just starting in the property management industry, this episode is packed with practical advice and invaluable takeaways. Don’t miss it!…

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Ep. 7 - Use of the Premises for Illegal Purposes and Merry Christmas! 28:17

18 weeks پیش28:17

28:17

Send us a text In this episode of The Property Management Playbook , we explore the complexities of Section 91ZQ of the Residential Tenancies Act, which addresses the use of rental premises for illegal purposes. Andrew and Robert delve into the legal implications, the steps property managers should take when faced with these situations, and how to handle these notices to vacate effectively. With practical insights and real-world scenarios, this episode provides the knowledge you need to navigate these challenging circumstances while ensuring compliance and protecting your clients’ interests. As the year comes to a close, we also take a moment to reflect on the highlights of 2024, celebrate the progress made in the property management industry, and share a glimpse of what’s ahead for Castellan Consulting in 2025. Whether you’re a seasoned property manager or just starting out, this episode is packed with valuable takeaways. Don’t miss it!…

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Ep. 6 - New Rental Reforms and Rental Dispute Resolution Victoria 59:51

19 weeks پیش59:51

59:51

Send us a text In this episode, we dive into the latest rental reforms in Victoria and explore the transformative impact these changes are having on the property management landscape. From understanding new renter and residential rental provider rights to unpacking the role of Rental Dispute Resolution Victoria, this episode equips property managers with the insights needed to stay compliant and proactive. Join Andrew Nguyen and Robert Gallo as they share practical tips for navigating complex disputes, addressing common challenges, and ensuring smooth outcomes for all parties involved. Whether you're a seasoned property manager or just starting out, this episode is packed with valuable knowledge to help you master these changes and continue delivering exceptional service in an evolving industry. Don't miss this essential guide to Victoria's rental reform journey!…

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Ep. 5 - Jafarpourasr v Tancevski & Whether Advertising Must Be Pro-Rated When Calculating Break Lease Fees 47:39

22 weeks پیش47:39

47:39

Send us a text In this jam-packed episode of The Property Management Playbook , we tackle two pivotal legal issues shaping the property management landscape. Part 1: Jafarpourasr v Tancevski We delve into Daly AsJ's landmark judgment that extended the principles in Smith to all notices to vacate requiring reasons under the Residential Tenancies Act. The core question? How detailed must a notice to vacate be for a landlord to sufficiently inform a renter of the reasons for repossession? Part 2: Pro-Rating Advertising Costs for Break Lease Fees Switching gears, we explore the hot-button topic of whether advertising costs must be pro-rated when calculating break lease fees. Using recent Tribunal rulings, we discuss how Section 211A(3) of the Residential Tenancies Act impacts compensation claims and the practical implications for renters and rental providers alike. 🎧 Tune in now for expert analysis and actionable insights into these complex legal issues. This episode is a must-listen for property managers, agents, and anyone navigating the Residential Tenancies Act!…

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Ep. 4 - What is Section 344 of the Residential Tenancies Act? A Hidden Tool. 19:13

24 weeks پیش19:13

19:13

Send us a text In this episode of The Property Management Playbook , we’re unpacking Section 344 of the Residential Tenancies Act—a lesser-known yet powerful tool for managing unapproved occupants in Victorian rental properties. Join us as we break down the essentials of Section 344, explain when and how it applies, and discuss practical scenarios to help you navigate challenging situations with confidence. Whether you’re dealing with unauthorised persons or just want to strengthen your knowledge of tenancy laws, this episode provides key insights every property manager should know. Don’t miss it!…

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Ep. 3 - Asking for Written Reasons at VCAT 22:20

25 weeks پیش22:20

22:20

Send us a text In this episode of The Property Management Playbook , Andrew Nguyen and Robert Gallo dive into the crucial topic of requesting written reasons at VCAT. Understanding why and how to request written reasons can be a game-changer for property managers, especially when it comes to appeals, future dispute resolutions, and clarifying VCAT’s decision-making process. Andrew and Robert break down the process, share practical tips for property managers on when it's most beneficial, and discuss the potential impact written reasons can have on your case outcomes. Tune in to make the most of your VCAT experiences and empower yourself with insights to advocate confidently for residential rental providers.…

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Ep. 2 - The Importance of Smith v Director of Housing and the Issuing of Notices 21:44

26 weeks پیش21:44

21:44

Send us a text In the second episode of *The Property Management Playbook*, Andrew Nguyen and Robert Gallo dive into a landmark case that has shaped the landscape of tenancy law in Victoria—*Smith v Director of Housing*. This episode explores the facts and legal arguments surrounding the case, focusing on the implications for property managers and residential rental providers. Andrew and Robert break down the key takeaways, the court's rationale, and how this decision impacts day-to-day property management practices. They provide expert insights on navigating similar disputes and avoiding common pitfalls. Tune in to learn why *Smith v Director of Housing* is essential knowledge for anyone working in property management and what it means for the future of residential tenancy matters.…

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Ep. 1 - The Creation of Castellan Consulting & What Makes a Good Advocate 32:04

27 weeks پیش32:04

32:04

Send us a text In this inaugural episode of The Property Management Playbook , Andrew Nguyen and Robert Gallo discuss the journey behind the creation of Castellan Consulting and how it’s transforming property management consulting in Australia. They also dive into what makes a truly effective advocate at VCAT. This episode is a must-listen for property managers and real estate professionals looking to sharpen their advocacy skills and excel in VCAT proceedings.…

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State Secrets: Inside The Making Of The Electric State

The Property Management Playbook « »
Ep. 9 - What Happens When PMs Get It Wrong!

Ep. 9 - What Happens When PMs Get It Wrong!

پادکست هایی که ارزش شنیدن دارند

همه قسمت ها

1
Ep. 12 - Issuing Notices To Vacate For Repairs 34:19

1
Ep. 11 - A Chat With Julie Davis & Building Strong PM Teams 52:45

1
SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop 2:34

1
Ep. 10 - When to Apply to the Magistrates' Court? 30:10

1
Ep. 9 - What Happens When PMs Get It Wrong! 41:26

1
Ep. 8 - A Chat with Sarah Cincotta and the Importance of Knowing PM Legislation 34:52

1
Ep. 7 - Use of the Premises for Illegal Purposes and Merry Christmas! 28:17

1
Ep. 6 - New Rental Reforms and Rental Dispute Resolution Victoria 59:51

1
Ep. 5 - Jafarpourasr v Tancevski & Whether Advertising Must Be Pro-Rated When Calculating Break Lease Fees 47:39

1
Ep. 4 - What is Section 344 of the Residential Tenancies Act? A Hidden Tool. 19:13

1
Ep. 3 - Asking for Written Reasons at VCAT 22:20

1
Ep. 2 - The Importance of Smith v Director of Housing and the Issuing of Notices 21:44

1
Ep. 1 - The Creation of Castellan Consulting & What Makes a Good Advocate 32:04

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The Property Management Playbook « » Ep. 9 - What Happens When PMs Get It Wrong!

Ep. 9 - What Happens When PMs Get It Wrong!

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Ep. 9 - What Happens When PMs Get It Wrong!