102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording

The IT Experience Podcast

While experience level agreements (XLAs) continue to be a hot topic, IT service leaders need more practical guidance on how to include them in their outsourcing agreements.

Join Sami Kallio from HappySignals and Neil Keating from Bright Horse as they share expert advice and best practices on integrating Experience Level Agreements (XLAs) into contracts between IT suppliers and customers. Hear about real customer examples and gain practical advice and valuable learnings to transform your outsourcing strategy. The webinar is hosted by John Noctor from SDI. You'll learn: - What a contracted XLA looks like - What are the contractual governance differences between XLAs and traditional metrics - What are the options for contracting XLAs alongside the recommended approach - How best to manage penalties/rewards

---

To learn more about IT Experience Management (ITXM) Framework™, visit ⁠www.happysignals.com/itxm-framework-it-experience-management⁠

To learn about our Built-in XLA Management features: ⁠https://www.happysignals.com/product/xla-management⁠

Read our Practical Guide to XLAs: ⁠https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas