Workplace Analytics: How Using Data Can Optimize Your Workforce, Change Culture, And Make You A Better Leader

The Future Of Work With Jacob Morgan

Natalie McCullough is the General Manager of MyAnalytics and Workplace Analytics at Microsoft. Her experiences are broad, from years of consulting organizations of all sizes and across industries. She found her true calling – helping people manage their scarcest resource – when she became the Chief Revenue Officer at VoloMetrix, the company that pioneered the category of workplace analytics, and was later acquired by Microsoft.

McCullough holds an MBA from Harvard Business School and a Bachelor of Science from Stanford University.

People Analytics or Workplace Analytics is when data is used to maximize the workforce. This data looks at a variety of things – for instance, what are the most engaged and least engaged employees’ lives like. One result appears to show that employees’ leaders have most impact on their level of engagement. According to McCullough, “Regular solid one on one time is the number one reason the employees feel connected to the company.”

Microsoft has Office 365 that gives signals to look at using email and calendar data. This can be seen in My Analytics that arrives in an employee’s inbox. It is a 100% empowerment tool. The employee is the only one that can see the data. It is designed to assist the employee in improving their work life. Employees can see the amount of time they spend in meetings, on email or even the amount of time they spent multitasking in meetings – by measuring how much time they spent emailing during a meeting. In other words, how focused – or not – they were in the meeting. It is a “Fitbit for work”.

McCullough’s advice to managers/leaders to get started with data is to start on the journey with transparency and growth mindset. She also suggests experimenting. Don’t bite off something for the entire organization, focus on one thing to begin with.

Her advice for employees in regards to data is to remember that you have the right to ask employers what data is being collected. She says you should get ‘greedy’ and use the data to make your life better.

What you will learn in this episode:

• Suggestions for starting to use data in your organization & life
• Uses for Office 365
• Why Microsoft analyzes data from people
• Who ‘owns’ People Analytic?
• How to use data to better manage your organization and optimize your workforce