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Automation In CX // Robert Allman
Manage episode 321120233 series 2906242
محتوای ارائه شده توسط Digital Village. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Digital Village یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Why you should be thinking about automation in your business's customer experience strategies!
Welcome back listeners, to another episode of the Digital Village Podcast.
In this episode, our resident host Paul Scott is joined by Robert Allman, Global SVP Customer Experience at NTT.
Today, we explore the depths of customer experience and automation. With NTT’s latest CX Benchmarking report for 2021 at hand, they’ll uncover how customer experience is evolving – driven by digital technology. For every business, a focus on CX is becoming a primary driver for customer retention and growth. So without further delay, let’s dive in and see what insights Rob and Paul can share with us.
So sit back and enjoy our kick-off episode for 2022!
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