The god metric | Tim Concannon
Manage episode 463396632 series 3577614
Episode 167: Tim Concannon doesn't know how we can possibly be our best selves without first knowing what our destination is.
⏱️ Timestamps:
00:00:00 - Intro
00:01:24 - The missing metric in customer success
00:02:27 - Rodney Dangerfield of departments
00:04:18 - Internal confusion and conflicting priorities
00:06:16 - Customer value versus internal metrics
00:08:02 - ARR, GRR, and the true mission of CS
00:10:26 - The ROI argument for headcount
00:11:51 - Tying retention to sales success
00:12:38 - Wrap it up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Tim Concannon:
Tim's LinkedIn: https://www.linkedin.com/in/tim-concannon-a5832028/
Mentioned in this episode:
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