What Compassionate Customer Service is NOT
Manage episode 282001087 series 2559839
Don Crawley, Author.
What Compassionate Customer Service is NOT
In a recent corporate training session, I spoke with the group about compassionate customer service. Cindy sat on the front row. She was friendly and professional with me, but shortly into the session, she said, “I don’t get it. I act professionally around my users and I’m efficient. Why do I need to be “buddy-buddy” […]
176 قسمت