Artwork

محتوای ارائه شده توسط CCS Insignt and CCS Insight. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط CCS Insignt and CCS Insight یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Player FM - برنامه پادکست
با برنامه Player FM !

Achieving Customer Success in the Face of IT Complexity

34:18
 
اشتراک گذاری
 

Manage episode 365939259 series 2913446
محتوای ارائه شده توسط CCS Insignt and CCS Insight. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط CCS Insignt and CCS Insight یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Today's IT solutions are more complex than ever, with enterprises navigating how to introduce new capabilities like cloud, mobile and Internet of things to a foundation of traditional technology. Maintaining an open and clear line of communication with an IT partner can make all the difference in this process, assuring the best chance of success for both parties. Also, a good partner should help its client organization bring specific skill sets in-house, becoming more self-sufficient and capable of developing at pace.

For this episode of the CCS Insight podcast, I was joined by IBM's Natalie Denyer, Director of Client Engineering, and Chris Oldacre, Customer Success Director. We also spoke to Clive Howard, chief technology officer at Huozhi, a provider of a humanitarian fintech platform. Clive is also an associate analyst at CCS Insight.

You can also find the episode on Apple Podcasts, Google Podcasts and Spotify.

Our discussion unpacked the cooperative relationship between IBM's Client Engineering and Client Success teams, and how the company's approach has adapted over the decades to keep up with the demands of the ever-changing IT industry.

The podcast episode explores:

  • What a fit-for-purpose customer success operation or programme looks like in today's complex IT environment.
  • How best to measure success in a partnership engagement, embracing open and clear communication inside a customer organization, but also between partner and client.
  • What are the core tenets of IBM's approach to customer success and the standout features that can address ever-evolving customer demands.
  continue reading

22 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 365939259 series 2913446
محتوای ارائه شده توسط CCS Insignt and CCS Insight. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط CCS Insignt and CCS Insight یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Today's IT solutions are more complex than ever, with enterprises navigating how to introduce new capabilities like cloud, mobile and Internet of things to a foundation of traditional technology. Maintaining an open and clear line of communication with an IT partner can make all the difference in this process, assuring the best chance of success for both parties. Also, a good partner should help its client organization bring specific skill sets in-house, becoming more self-sufficient and capable of developing at pace.

For this episode of the CCS Insight podcast, I was joined by IBM's Natalie Denyer, Director of Client Engineering, and Chris Oldacre, Customer Success Director. We also spoke to Clive Howard, chief technology officer at Huozhi, a provider of a humanitarian fintech platform. Clive is also an associate analyst at CCS Insight.

You can also find the episode on Apple Podcasts, Google Podcasts and Spotify.

Our discussion unpacked the cooperative relationship between IBM's Client Engineering and Client Success teams, and how the company's approach has adapted over the decades to keep up with the demands of the ever-changing IT industry.

The podcast episode explores:

  • What a fit-for-purpose customer success operation or programme looks like in today's complex IT environment.
  • How best to measure success in a partnership engagement, embracing open and clear communication inside a customer organization, but also between partner and client.
  • What are the core tenets of IBM's approach to customer success and the standout features that can address ever-evolving customer demands.
  continue reading

22 قسمت

Alle Folgen

×
 
Loading …

به Player FM خوش آمدید!

Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.

 

راهنمای مرجع سریع

در حین کاوش به این نمایش گوش دهید
پخش