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EP 150: Super Hero Customer Service with Hank Ebeling
Manage episode 412860772 series 3230315
محتوای ارائه شده توسط Business Of Strength. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Business Of Strength یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
On this episode of the Business of Strength Podcast Dan Goodman is joined by Hank Ebeling. Hank is a customer service specialist who is a published author, speaker, and owner of two H4Training gyms just outside of Chicago.
Hank breaks down how working at a fancy hotel in Vegas put him on the path towards providing exceptional service.
How he differentiated himself at a big box gym that eventually led him to owning and operating two of his own gyms.
The surprise and delight effect for small businesses and how it improves client retention.
He breaks down a messaging sequence that any coach can accommodate in order to better connect with their customers.
Lastly he finishes with advice on where he sees the industry going in the next five years and where people need to remain focused in order to not only sustain but thrive in the fitness industry!
Get in Touch with Hank Ebeling Below:
Links:
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