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The need for speed: Why responsiveness could be your quickest way to customer love with Jay Baer
Manage episode 387935507 series 3482794
محتوای ارائه شده توسط Mention Me. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Mention Me یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode we spoke with Jay Baer, renowned CX strategist, researcher, and bestselling author of The Time To Win.
Jay discussed the importance of responsiveness in CX and how to strike the balance between speed and personalisation to drive maximum engagement with your customers.
During our chat, Jay shared examples of companies he's seen striking this balance to great effect and what impact this has had on their business.
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