Test. Optimize. Scale. Episode #180 “Draft your message to connect with your community" W/Devin Thorpe

Test. Optimize. Scale.

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۹ روز پیش29:41

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29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

حدود یک سال پیش 59:56

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My guest is Devin Thorpe, a champion of social good and pioneer in social entrepreneurship. As a journalist, author, and speaker, Devin has dedicated his career to helping solve the world's biggest problems. He's the founder of the Your Mark on the World Center and author of multiple books on using money for good. Through his work, he's helped nonprofits raise over $500 million for worthy causes.

A former CFO and business professor at the University of Utah, Devin pivoted from traditional finance to focus on impact investing and social entrepreneurship. He's interviewed over 1,200 changemakers and social entrepreneurs, sharing their stories through Forbes and his "Superpowers for Good" program. His insights have been featured in Forbes, Entrepreneur, and SUCCESS Magazine. Join us as we explore Devin's unique perspective on how businesses can be a force for good and his proven strategies for creating sustainable social impact while maintaining profitability.

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LinkedIn: https://www.linkedin.com/in/devinthorpe/

Website: https://www.devinthorpe.com/

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202 قسمت

#Entrepreneur #Business #Marketing #Digital Niche Agency #Blockchain #Blockchainpodcast #Businesspodcast #Digitalmarketingpodcast #Digitalnicheagency #Gorilladigital #Gorillamarketing #Marketingpodcast #Startup #Valuecreation

Test. Optimize. Scale.

Test. Optimize. Scale. Episode #180 “Draft your message to connect with your community" W/Devin Thorpe

Test. Optimize. Scale.

published حدود یک سال پیش

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MP3•خانه قسمت

Social and Website:

LinkedIn: https://www.linkedin.com/in/devinthorpe/

Website: https://www.devinthorpe.com/

Follow Digital Niche Agency on Socials for Up To Date Marketing Expertise and Insights:

Facebook: https://www.facebook.com/digitalnicheagency

Linkedin: https://www.linkedin.com/company/digitalnicheagency

Instagram: DNA - Digital Niche Agency @digitalnicheagency

Twitter: https://twitter.com/DNAgency_CA

YouTube: https://www.youtube.com/@DigitalNicheAgency

202 قسمت

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