How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI and data analytics to enhance patient experiences and operational efficiency.

With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs.

Key topics include:

• How BCBSMN is using AI to accelerate patient approvals and improve decision-making
• The role of data governance in ensuring AI-driven healthcare is accurate and ethical
• How predictive analytics is helping employers proactively manage rising healthcare costs
• The future of AI-driven patient engagement, clinical automation, and digital healthcare experiences