Sidhu Moose Wala explodes onto the Canadian music scene. His sound is a fusion of two worlds - hip-hop with the poetic language of rural Punjab, where he is from. After years of struggle he’s making it. But with the spotlight comes a dark side. As his fame grows, so do the threats. "We will kill you." Presented by broadcaster and DJ Bobby Friction and investigative journalist Ishleen Kaur. Season 8 of World of Secrets, The Killing Call, is a BBC Eye investigation for the BBC World Service. Archive audio credits: Lovepreet Waraich, Malwa TV, BritAsia TV, MPHONE Canteeni Mandeer, GK Digital, Thakur Media, Capital Extra, Famous Punjab TV, ModernSings, Dheeth.jeha, RealRohitBlogs, Mirror Now, India Today. Here’s a link to the BBC Eye two-part documentary films, which we recommend you watch after listening to this podcast: https://bit.ly/thekillingcall If you are in the UK, you can watch on iPlayer: https://www.bbc.co.uk/programmes/m002f18y…
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محتوای ارائه شده توسط Mark Riddell (m3 Networks). تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Mark Riddell (m3 Networks) یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Microsoft Outlook file size limitation solution coming
Manage episode 377190894 series 2970356
محتوای ارائه شده توسط Mark Riddell (m3 Networks). تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Mark Riddell (m3 Networks) یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
You know what it's like. Trying to send an email and then you find out - file too large.
Argghhhhh!
Good news.
Microsoft is about to solve this.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
198 قسمت
Microsoft Outlook file size limitation solution coming
Techcess: embracing technology and IT support for success in your business
اشتراک گذاریManage episode 377190894 series 2970356
محتوای ارائه شده توسط Mark Riddell (m3 Networks). تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Mark Riddell (m3 Networks) یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
You know what it's like. Trying to send an email and then you find out - file too large.
Argghhhhh!
Good news.
Microsoft is about to solve this.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
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Techcess: embracing technology and IT support for success in your business
Welcome to the latest episode of Techcess, your go-to podcast for all things IT and cybersecurity. In this episode, we'll be discussing the critical considerations when contemplating a switch in IT support providers in 2024. Scroll down to get your free copy of our Buyer's Guide, new for 2024! Is it time to change your IT provider in 2024? Hi and welcome to the Techcess podcast . I'm Mark Riddell and in this episode we're going to be discussing the challenges businesses face when selecting an IT company, drawing parallels to buying a car and emphasising the need for a structured approach. I'll also be sharing the importance of aligning IT strategy with business objectives and the potential benefits of a comanaged IT environment. If you want some insights into the initial 90 days with a new IT provider, the significance of responsive and effective support, and need to know when you should be considering a change in your IT support provider, this episode is a must-listen. So, sit back, hit that play button, and let's dive into this insightful discussion on navigating the landscape of IT support providers. Check out our complete guide to buying IT services in 2024 . Psst! Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Is Your Phone Compromised? 7 Signs of a Hacked Smartphone Revealed! Welcome back to Techcess, the podcast that keeps you informed about all things technology and cybersecurity. In today's episode, we're diving into the world of smartphone hacking. Whether you're using the latest iPhone or an Android device, it's important to know the signs that your phone may be hacked and what steps you can take to prevent it. We'll cover the seven key signs to watch out for, from unusual pop-ups to increased data usage, and even a camera indicator light that mysteriously turns on. But don't worry, we've got you covered with tips on how to protect your phone and what to do if you suspect it's been compromised. Listen until the end for some intriguing intel, Techcess Annie’s Tech Update and a humorous tech-related joke with “Gigglebytes”. Hi and welcome to the Techcess podcast . I'm Mark Riddell and in this episode I'm talking to you about how you can identify the 7 signs your phone is hacked! Detecting phone hacks The episode lists various ways in which hackers can gain unauthorized access to smartphones. These methods include phishing scams, SIM swapping attacks, malicious apps, unsecured public Wi-Fi networks, exploiting operating system vulnerabilities, and the sneaky technique of "Juice Jacking" through compromised charging stations or cables. These signs include Unusual pop-ups Increased data usage The presence of unknown apps Rapid battery drainage Inability to log into accounts Unexpected two-factor authentication code requests The camera indicator light turning on without user input The 7 signs your phone is hacked The podcast episode focuses in on the seven signs that can alert users to a potential phone hack security breach. · These signs include · Unusual pop-ups · Increased data usage · The presence of unknown apps · Rapid battery drainage · Inability to log into accounts · Unexpected two-factor authentication code requests · The camera indicator light turning on without user input Recognising these signs can help users take appropriate actions to secure their devices. What to Do If Your Phone Is Hacked: The episode provides practical steps to take if a phone hack is suspected. Firstly, changing passwords, especially for crucial accounts like email, is crucial. The podcast episode recommends some other solutions to the problem including considering a factory reset. What you'll learn from listening to this episode of Techcess Ways your phone can be hacked - Phishing scams (via email, text, or SMS) - SIM swapping attack - Malicious apps - Unsecured public WiFi - Vulnerabilities in the operating system - Juice Jacking (using compromised charging stations or cables) Signs your phone has been hacked - Unusual or inappropriate pop-ups - Increased data usage - Unexplained apps appearing - Battery drains quickly - Inability to log into accounts - Receiving unexpected two-factor authentication code requests - Camera indicator light is on Actions to take if your phone is hacked - Change passwords, especially for email accounts - Uninstall suspicious apps - Consider factory resetting your phone Tips for preventing phone hacking - Spotting phishing scams - Only downloading apps from verified stores - Checking app permissions before installation - Avoiding public WiFi when possible - Keeping software and apps up to date - Avoiding public charging stations - Exploring mobile device management options for business use Timestamped Summary: 01:58 SIM swapping, phishing scams, malicious apps, unsecured WiFi 05:46 Higher data usage and unfamiliar apps indicate hacking. 06:47 Malware spies, steals, and disables phone; battery drains. 12:22 Factory resetting is the only way to remove phone malware. Steps for Android and iPhone provided. 15:17 Be cautious, check app permissions before installing. 18:11 Keep devices updated, avoid public charging stations. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
1 The number 1 problem your business has with cyber security - and why it's not just an IT problem! 18:01
Solving the #1 Cyber security problem in your business... Welcome to Techcess, the podcast dedicated to helping businesses navigate the world of IT and cyber security. In today's episode, titled "The Number 1 Problem Your Business Has with Cyber security and why it's not just an IT problem," we're going to reveal the most common issue plaguing businesses. No spoilers yet, but did you know that 57% of your staff are writing down passwords on sticky notes? This might give you a clue what we're going to be talking about in this episode. We'll share eye-opening statistics and discuss the consequences of weak passwords, from data breaches to insider threats. But fear not, we also have the solution! And once you've heard it, you'll be able to scroll down to the link to book your chat with me and get it solved in your business! Also in this week's episode, Annie's Tech Update, our intriguing Intel of the week, and get ready for more tech themed hilarity with Gigglebytes! Hi and welcome to the Techcess podcast . I'm Mark Riddell and in this episode I'm talking to you about the number one problem I can guarantee your business is suffering with its cyber security! The problem with weak passwords I take no pleasure with sharing troubling statistics, but I do feel it's necessary when it comes to hosting a podcast educating people about the dangers their business faces when they're not on top of their cyber security! I can pretty much guarantee your employees are using easily guessed passwords and writing down those passwords on sticky notes. Another common practice in most businesses is reusing passwords across personal and work accounts. And this poses a grave security risk. I'm here to tell you about the consequences of insecure passwords, from costly data breaches to account takeovers and insider threats. Solving the Problem My goal with this Techcess podcast episode is to suggest two primary solutions for businesses to address the issue of weak passwords. Firstly, implementing strong password policies and providing end-user security training can create awareness and enforce good password practices. However, policies alone are not enough. Your businesses needs to provide employees with tools and technology to simplify password management. And that's where we come in, with this episode. What you'll learn from listening to this episode of Techcess Employees writing down passwords on sticky notes and using weak and easily guessed passwords Statistics demonstrating the extent of the problem, such as storing credentials on personal devices and reusing passwords Risks associated with breach passwords, including data breaches and cybercrime Getting the basics of cybersecurity right Policies and end user security training on creating strong passwords Limitations of policies alone and the importance of providing better tools The drawbacks of using web browsers as password managers and the need for a decent business password manager - with our recommendation! Timestamped Summary: 00:01 Solve business problem, secure passwords, episode details. 03:58 Password managers solve cybersecurity problems in businesses. 09:03 Secure business password manager solves cybersecurity problems. 12:12 Secure password manager separates personal and business. 13:22 Most secure password manager with easy setup. Book chat below! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Remote work cybersecurity: protecting your business in a changing work environment! (This episode is accompanied by a free guide. Scroll down below to grab it!) With more and more people pitching up their working desk on the kitchen table, it's crucial to address the subject of remote work cybersecurity. Because without a plan in place, protecting your business is going to become near impossible! You'd be forgiven for failing to understand the security risks involved with having staff based from their homes. Many don't even give it consideration. Sadly, we as an IT support company know only too well how much it can impact on a business both financially and operationally, when something goes wrong! Hi and welcome to the Techcess podcast . I'm Mark Riddell and in this episode I'm talking to you about locking down your business's remote work cybersecurity. From human error to compromised networks, the challenges are real and can have severe consequences for businesses. But fear not! We have some expert tips and advice to help you figure out your remote work cybersecurity and keep your home-based workforce secure. We're also giving you a free guide. You can download it by clicking here: Free guide to keeping remote workers safe What you'll learn from listening to this episode of Techcess The benefits and challenges of working from home The evolution of the threat landscape due to remote work The need to take cybersecurity seriously for remote workers Understanding the risks and security concerns. The impact of human error on cybersecurity events. Timestamped Summary: 00:03:00 Working from home opens up cyber threats. 00:06:06 Risk of personal device use in workplace. 00:09:30 Cybersecurity requires regular software updates for remote workers. 00:11:38 Secure your WiFi, educate remote workers. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
When It's Time to Move On: Signs Your Business Has Outgrown Your IT Provider Welcome to another episode of Techcess, the podcast that helps you figure out the technology opportunities in your business and find the right IT solutions for you. In today's episode, we're covering a topic many businesses grapple with: knowing when it's time to part ways with your current IT provider. We understand just how vital the relationship with your IT company is, as they have access to critical aspects of your business, from security and compliance to managing downtime and even your internet connection. So, how do you know when it's time to make a change? That's what I'm here for. Hi and welcome to the Techcess podcast . I'm Mark Riddell and in this episode I'm talking to you about the importance of having a strong relationship with your IT company, as they have access to critical aspects of your business, including security, compliance, and data. I'll be explaining why you need to choose the right IT provider for your specific business and as always, you can download our free buyer's guide for selecting one. However, if you currently have an IT provider and suspect they may not be the best fit for your business, the episode provides five signs that it may be time to find a new provider. What you'll learn from listening to this episode of Techcess The importance of a good relationship with your IT company Account Management: Lack of this function in many IT companies Slow Response Time: Complaints from businesses about delayed and ineffective communication Outgrowing Current IT Provider: Need for a more scalable and capable IT support Lack of Proactive Support: Reactive approach to IT issues instead of proactive monitoring and prevention Timestamped Summary: 00:01:49 Why you need to choose the right IT company. 00:04:15 IT account management solves a lot of problems. 00:07:34 Outgrown current IT provider due to growth? 00:14:13 The key question to ask to find out if you've the right IT provider. 00:16:49 Find the best IT company for you. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Protecting Yourself from AI-Powered Scams - with the help of special guest Joe Rogan In this week's episode, we're taking a look at the rising use of AI in scams and how it can impact our lives and business technology. The inspiration for this episoide is all thanks to our host's falling for a scam involving AI and Joe Rogan's voice. As he recounts his story, we explore the growing sophistication of AI in impersonating voices and the challenges it presents in detecting scams. Hi and welcome to the Techcess podcast . I'm Mark Riddell and in this episode I'm highlighting the role of AI tools like Chat GPT in writing convincing phishing emails. But fear not, I'll also provide some tips on how to protect yourself from falling victim to these scams. Join me as I uncover the dangers of AI scams and help you learn how to stay one step ahead in the digital world. Here is the link to the website I mention, from Scotland Is. Here's the link to an article Here's the link to Advice Direct Scotland What you'll learn from listening to this episode of Techcess How AI technology can make you think you're listening to Joe Rogan The Rise of AI in Scams AI tools making scams harder to detect Protecting Yourself against AI Scams Advice from Advice Direct Scotland on being cautious Scrutinizing images and emails for authenticity Noticing details that AI still gets wrong (e.g., fingers in generated images) Timestamped Summary: 00:00:00 How Mark got scammed. 00:04:34 AI tools can now generate phishing emails. 00:08:22 AI technology struggles with details though. 00:10:15 How to validate emails. 00:17:55 Verify endorsements. 00:20:40 Turn to teenagers and online sources. 00:24:17 Weekly Techcess Intriguing Intel and 'Gigglebytes' Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
The Buyer's Guide: Questions to ask to ensure the best IT support for your business In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier. Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you. We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge. Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download! If you're new, welcome to Techcess , the show that helps you get the best out of the technology in your business. I'm Mark Riddell , host of the Techcess podcast. With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch. So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business. From response times to proactive measures, we'll cover it all. So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess! Addressing Common Challenges around understanding IT roles and responsibilities In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand. In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team. The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs. Balancing IT support and business resilience The episode also sheds light on the often-overlooked aspect of IT support until a problem arises. It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices. Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency. What you'll learn from listening to this episode of Techcess The important considerations and questions to ask when choosing a new IT supplier. The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience. A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs. The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications. The partnership between a business and its IT supplier and the benefits of outsourcing IT support. Download the free guide on buying IT services so you can become more knowledgeable in the process. Timestamped Summary: [00:00:00] Outsourced IT support: questions to ask. [00:05:01] Move data to Cloud for business resilience. [00:06:57] Old technology hinders progress and satisfaction. [00:11:54] Outsourcing: better and cost-effective for businesses. [00:15:57] Blank canvas lets salespeople say whatever they want. [00:17:06] Our guide helps you choose best IT company. [00:21:30] Avoid wrong IT support company, look for accreditations and ask tough questions. [00:25:33] Unknown response times, potential delays for help. [00:28:52] Pay IT company for issue-free support. [00:33:56] Weekly tech joke shared on "GiggleBytes". Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
The Importance of Knowing the Difference: CC vs. BCC in Email Communication In this episode, we're covering a topic that many people overlook but is critical for email security: understanding the difference between CC and BCC. It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches. We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely. We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong. If you're new, welcome to Techcess , the show that helps you get the right technology and cybersecurity in place to enable your business to thrive. I'm Mark Riddell , host of the Techcess podcast. In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications. Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks. Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike. The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails. The Consequences of Misusing CC The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC. These breaches have the potential to cause real harm, especially when sensitive personal information is involved. NHS Highland , an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error. The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector. Protecting Personal Information Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information. It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails. Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information. Useful links I mention in the episode that you might like to check out https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-publishes-new-guidance-on-sending-bulk-communications-by-email/ https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/email-and-security/ https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/03/ico-calls-for-highest-standards-in-hiv-services-after-nhs-highland-reprimand/ And here's some guidance on using mail merge: https://support.microsoft.com/en-au/office/use-mail-merge-to-send-bulk-email-messages-0f123521-20ce-4aa8-8b62-ac211dedefa4 What you'll learn from listening to this episode of Techcess 1. Introduction to the importance of knowing the difference between CC and BCC in email communication. - Email as a commonly used and vulnerable communication method. - Data breaches resulting from email misuse. 2. The guidance provided by the Information Commissioner's Office (ICO) regarding bulk communications via email. - Explanation of CC and BCC functions in email. - Limited visibility of the BCC field in email clients creates challenges. - The assumption of prior knowledge when hiring staff and potential risks. 3. The impact of negligence in using BCC correctly. - Top data breaches reported due to incorrect use of BCC. - Real harm caused, especially when sensitive personal information is involved. 4. A case study showcasing the consequences of CC misuse. - Reprimand issued to NHS Highland for emailing sensitive information to multiple recipients using CC. - The recognition of personal email addresses by unintended recipients. 5. Regulatory response and consequences for negligent behavior. - Oversight by ICO and the potential for fines and penalties. - The reprimand issued to NHS Highland and their commitment to improving their practices. 6. Recommendations and actions to prevent email breaches. - Alternative methods to protect personal information when sending bulk emails. - Training staff on security measures when sending bulk emails. - Assessing the appropriate security measures for bulk email communication. - Considering individual emails for small recipient groups instead of bulk emails. Timestamped Summary: 00:02:30 Proper email security is often underestimated. 00:04:03 Warning and enforcement measures for data breaches. 00:08:12 Guidance for secure bulk email communication. 00:11:14 New workforce needs training on email security. 00:14:50 Use caution with mass emails. Consider bulk email solutions like MailChimp. 00:16:12 Break for Annie's Tech Update 00:18:25 Time-limited secure email service for large files. 00:21:07 Intriguing Intel and Gigglebytes Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
How do HR considerations impact on your business when you have staff using technology remotely? Welcome to another episode of Techcess podcast. Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely! Getting your head around those hr obligations in this new remote tech world As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift. HR consultant Sandie Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home. With over 140 businesses relying on their expertise, Sandie emphasises the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance. Getting your staff set up The discussion covers the importance of equipping remote workers with the necessary tools and supplies. Sandie stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries. Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations. And we've added a freebie to this episode to ensure you find that easy. Download Sandie's free risk assessment Document here Free homeworkers risk assessment What you'll learn from listening to this episode of Techcess Importance of having an HR expert Tailoring contracts and handbooks to fit the business Duty of care towards remote employees Conducting a homeworking risk assessment Ensuring proper equipment and setup at home Communication and engagement with remote employees Alternative to conducting a home visit: using a homeworking risk assessment form Legal requirements for display screen equipment risk assessment Timestamped Summary: 00:00:49 HR expert advice for employers. 00:03:32 Legal duty to ensure safe home office. 00:06:28 Complete a risk assessment for home office. 00:11:47 Ensure camera is on for morning calls. 00:15:33 Bed in background: not ideal for business. 00:17:41 Staff set up can be important for team engagement and collaboration. 00:22:35 Breaks while working at home. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
The new 'Y2K' for businesses is coming. Are you prepared for it? Hi, this is Mark Riddell , host of the Techcess podcast. In this week's episode, we'll be discussing a significant event that will impact businesses across the UK – the big switch off of the public switch Telephone Network (PSTN). I'll be breaking down what this switch off means for your business and why it's essential to be prepared for it. From the migration to VoIP telephony to the potential impact on fax machines, security cameras, and more, we'll explore all the key aspects to ensure a smooth transition to a fully digital future. So grab your headphones, earbuds and your ears, and get ready to upgrade your tech knowledge with Techcess! Here are a couple of other related episodes you might find interesting. VoIP episode SOGEA episode The big switch off - an impending change for uk businesses The UK's public switch Telephone Network (PSTN) is set to be switched off in December 2025, signaling a significant change for businesses across the country. I'm sharing the implications and impact of the switch off, urging businesses to be prepared for the transition. The analog PSTN has served businesses well over the years, but it is unable to keep up with the demands of modern communication. Therefore, the move towards a fully digital future is underway, where everything will run over the internet. This shift will not only affect phone systems but also other devices such as fax machines, security cameras, door entry systems, and EPOS machines. planning the migration from analogue to digital Businesses need to plan for migrating away from analog lines and embracing more modern and up-to-date technology, such as VoIP Telephony. I recently changed my home broadband circuit from a traditional analogue line to a digital line using a technology system called SOGEA, which is solely for broadband. This transition allows for cost savings and simplification. Make a list so nothing gets missed! To successfully navigate the switch off, businesses are advised to create a list of all the analog-dependent devices within their operations. Neglecting to identify and transition these systems could lead to disruptions, such as non-functional alarm systems or inaccessible CCTV cameras. It's often the overlooked components that cause the most problems. Although the switch off poses challenges, it also presents opportunities for businesses. Traditional phone lines may be fading, but they will be replaced by better alternatives. Many businesses are already utilising VoIP phone systems, which offer additional features and improvements over traditional analog systems. Embracing these new technologies can enhance efficiency and productivity for businesses in the long run. What you'll learn from listening to this episode of Techcess Explanation of the big switch off (PSTN network) Definition of PSTN and its upcoming discontinuation Impact on businesses in the UK Migration to modern technology Importance of planning and identifying affected systems Benefits of digital lines over traditional analog lines Cost savings and simplified service Timestamped Summary: 00:02:39 Plan migration away from analogue lines. 00:04:33 Cost decreased but service unchanged. How?! 00:07:25 Voicemail to email simplifies message forwarding. 00:10:26 Diverting calls outside system costs businesses money. 00:13:41 Traditional telecoms moving away from long-term contracts. 00:17:53 Extra help available from m3networks.co.uk/meetmark . Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
We're revealing the top 5 industries our 'delightful' cyber criminals love to target! Hi, this is Mark Riddell , host of the Techcess podcast. We talk about cyber criminals and cyber security on this podcast a lot. But in this episode we're actually going to list the industries most valuable to attack. If you work in any of them, you'll need to send the episode to your boss to listen to, asap! As I recently spoke at a Cyber Lunch and Learn event, a question caught my attention: Do cybercriminals target all businesses equally? The answer is no, and in this episode, we'll explore the industries most vulnerable to cybercrime. However, there's one industry on the list that may not apply to our listeners, yet it's still a shocker given the level of expertise and the value of the data within that industry! But before we dig into the details, let's start with a quick introduction. Despite warnings, cyber security still a massive threat to UK businesses! Cybersecurity is a subject we've covered extensively on this podcast, and for good reason - it's the number one threat facing businesses today. In the midst of a global digital transformation, where technology is advancing and businesses are moving towards the cloud, AI, blockchain, and Web 3.0, the possibilities seem limitless. However, with these advancements come vulnerabilities, and cybercrime is on the rise year after year. In fact, the pandemic and the shift to remote work have only accelerated cyberattacks. In fact, the threat of cyber attacks has increased! With employees working from home or public spaces, securing an IT estate has become more complex than ever. Unfortunately, cybersecurity remains an underinvested area for many businesses—most don't even have a dedicated cybersecurity budget. This podcast aims to shed light on this critical issue and encourage businesses to take proactive measures. Now, it's important to note that cyber criminals don't target only big tech giants and government agencies. Small and medium-sized businesses are equally at risk and often fall victim to cyberattacks. The consequences are not limited to immediate financial loss but can also entail long-term damage to a company's brand, loss of customer trust, potential legal costs, and the high expenses associated with recovery. the stats and facts In this episode I'll be revealing the percentage of cyber attacks that target small businesses, and how many of those businesses that suffer an attack go out of business within six months. The impact may not be immediate, but the implications on cash flow, sales, and customer loyalty can deal a devastating blow. You'll definitely want to listen in as we get into the top five industries most affected by cybercrime in the UK. Whether you're in these industries or not, this episode will provide valuable insights to help you safeguard your business. What you'll learn from listening to this episode of Techcess Does cybercrime affect all industries equally? The significance of cyber security in all businesses. The impact of global digital transformation and technological advancements. The double-edged sword of technology, with limitless possibilities and vulnerabilities. Why we're not mentioning industries least affected by cybercrime! Some statistics around cyberattacks on small businesses. Timestamped Summary: 00:00:00 Top 5 industries affected by cybercrime 00:04:09 Cybersecurity overlooked: Businesses lack budget and awareness. 00:07:38 Cybersecurity: Can you outrun the bear? 00:11:35 Anthem cyberattack: stats and numbers. 00:15:56 Cyberattacks on manufacturing - the impacts. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
You know what it's like. Trying to send an email and then you find out - file too large. Argghhhhh! Good news. Microsoft is about to solve this. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
1 Why cyber baddies LOVE your small or medium sized business - a Sir Alex Ferguson and Sam Allardyce worthy episode 24:03
Small or medium sized business owner? Oh boy do cyber criminals love you! Hi, this is Mark Riddell , host of the Techcess podcast. It's always interesting hearing small business owners claiming they don't need cyber security because they're too small to be a target of cyber criminals. Interestingly, quite the opposite is true. Why cyber criminals love your smaller business We're going to discuss why cyber criminals are increasingly targeting smaller businesses instead of big corporations and provide you with a comprehensive list of the top ten things you need to be aware of when it comes to fending them off! From limited cybersecurity resources to underestimating the threat, we explore the vulnerabilities that small and medium sized businesses face and offer valuable insights to help protect your business from cyber attacks. So grab a cup of coffee, sit back, and get ready to learn why cyber baddies love the little guys in this eye-opening episode of Techcess. What you'll learn from listening to this episode of Techcess Dangers of limited cybersecurity resources Danger of assumption that current IT providers have cybersecurity handled The issue with underestimating the value of data Why the potential for repeated attacks Continued lack of investment in cybersecurity after a ransomware attack Timestamped Summary: [00:02:24] Big companies are less likely targets now. [00:03:39] Budget constraints impact SMB cybersecurity vulnerability. Relying on IT may not suffice. [00:09:23] Outsource cyber support often neglected, prioritize staff training. [00:12:26] Backup, especially cloud backup, is essential. [00:15:50] Cybercriminals want undetected attacks; response plans vital. [00:20:47] All businesses share 80% of same tech. 20% is industry-specific tools. [00:22:04] Most businesses have similar IT systems. Seek industry-specific advice for your business. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
We've all been there. Reaching for our phone where we expect it to be and... oh no. Where is it? That sinking feeling starts to take hold as you realise you've got all your sensitive business data and info on it. Well, the good news is there could be a solution for this around the corner. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Is your business investing in technology for operations? No? Oh dear. You need to listen! You know me as Mark Riddell , host of the Techcess podcast. But my job is being Managing Director of an IT support company named m3 Networks which is offering a range of managed services. And a large part of that day job is fielding objections from people who think we're just scaremongering them into buying stuff. But we don't need to use those kinds of underhand tactics. We're a healthy, thriving business, with a healthy bottom line, and we work with customers that we know appreciate and understand the importance of IT and technology for their smooth operations. But there are some business owners and IT decision makers we just can't help because they think we're just trying to sell them new stuff. So this episode is for you if you're one of the staff members of such an organisation, and you're getting increasingly frustrated with your boss's apparent unwillingness to invest in keeping things running well. The frustrations of failing tech We all know the frustration of waiting for a sluggish computer to load while deadlines loom. The effects of slow technology are even more pronounced when trying to finish tasks before the weekend or a holiday. I recently stumbled across an article that made some concerning points about the growing number of employees contemplating quitting their jobs due to frustrations with their inadequate technology that impedes their work. Workers can easily assess whether their employers prioritise technology by its impact on job performance and overall satisfaction. And they're now voting with their feet. What you'll learn from listening to this episode of Techcess Workers are quitting jobs due to poor technology There's a connection between employee satisfaction and investment in technology The trend is businesses are investing in higher-end tech for younger workforce Some actual statistics on workers leaving jobs due to inadequate technology How to approach the boss for technology upgrades Key points to consider when requesting an upgrade overcoming technology roadblocks While upgrading technology may seem like a substantial financial investment for a lot of small and medium sized businesses, it actually offers numerous long-term benefits. Waiting for prices to decrease or ideal circumstances may lead to missed opportunities and potential loss of valuable and even vital staff members. The point of this episode is to empower the employees who desire more efficient tools for their work so they can approach their employers, highlighting the key advantages an upgrade would bring. You can listen to the episode to hear them in detail, but these include increased productivity and efficiency, potential cost savings, utilisation of newer and better software, improved morale and overall increased job satisfaction. Not to mention the positive perceptions from clients! Timestamped Summary: 00:00:00 Old, slow tech reduces workplace productivity. 00:04:10 Upgrade: Time-saving, efficient, and productivity boosting. 00:07:51 Poor customer service reflects poorly on business. 00:13:00 Upgrade tech to avoid inefficiencies and downtime. 00:15:32 Businesses benefit from investing in technology. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Is it true that the software giant is actually trying to hack you? It's possible! Sort of. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How blockchain and nfts could revolutionise small business technology! If like me you're a little green around the topic of blockchain and Web3 (web 3.0) then this could be the episode for you! As the host of this technology podcast "Techcess", I, Mark Riddell , am used to being an expert on the topics we're usually covering, such as cyber security, networking, MFA, and other business technology matters. But when it comes to this Web3 stuff, I'm still very much at the learning stage. So that's why I've invited a real expert on the topic to join us! blockchain's back story Blockchain has become a real 'buzzword' in recent years, and for good reason. Major organisations are now harnessing its power to streamline internal processes and revolutionise supply chain management. From tracking raw materials in the shipping industry to combatting counterfeit products in luxury goods, blockchain provides transparency, verification, and access to a secondary market. Our guest Sean Delaney from Sens talks us through the importance of focusing on specific use cases rather than getting lost in the technical details of blockchain itself. He explains how by identifying pain points and exploring industries like real estate, music, and digital identity, we can easily uncover the true value and potential applications of blockchain technology. Throughout the episode, we discuss the future of blockchain technology, the challenges posed by regulation, and the importance of a strong Web3 community. So whether you're curious about the impact of blockchain on your industry or simply want to stay ahead of the technological curve, this episode is not to be missed. What you'll learn from listening to this episode of Techcess Blockchain technology in big organizations and supply chain management Traceability in industries like shipping Authentication in luxury goods industry Transparency and verification for buyers and sellers Secondary market access Researching specific industries for blockchain use cases Future prediction of universal blockchain usage Marketing opportunities with NFTs Risks eliminated by NFTs Ethereum and smart contracts Public and private blockchains The power of blockchain in business One industry in which the advent of blockchain technology has unlocked unprecedented levels of transparency and efficiency in, is supply chain management. By utilising blockchain, organisations can trace products from raw materials to end consumers, curbing inefficiencies and minimising wastage. The implementation of blockchain in industries like shipping has proven immensely successful, reducing costs and enhancing trust by ensuring verifiable, tamper-proof records. Also, the luxury goods industry, plagued by counterfeit products, has found a savior in blockchain technology. Watch brands, diamond industries, and other luxury goods manufacturers are utilising blockchain for authentication purposes. By leveraging the transparency and verification offered by blockchain, both buyers and sellers can confidently participate in the secondary market, deterring black market trade and ensuring the authenticity of products. How can your own business harness The potential of blockchain? That's a great question. And it's one that we can't answer for you! But like Sean suggests, rather than getting caught up in the technical intricacies of blockchain itself, the episode emphasises the importance of focusing on specific use cases. Researching how blockchain is being implemented in specific industries and identifying pain points is crucial before considering the integration of this technology. It enables businesses to tap into the true potential of blockchain and identify areas where it can optimize operations and facilitate seamless transfers or refunds. Timestamped Summary: 00:02:05 Understanding of blockchain & NFTs: tech vs value 00:08:44 How Blockchain has impacted on industries already, particularly in real estate 00:13:14 NFC tokenomics, NFTs, and digital identity benefits 00:15:38 Ethereum and the other blockchain structures 00:18:40 Big organisations exploring and utilising blockchain technology for efficiency 00:25:07 Future of ticketing and medical data storage 00:27:25 Prediction for NFTs 00:30:33 How your company can leverage using this new technology…
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Techcess: embracing technology and IT support for success in your business
Have you integrated Google Calendar into your workflow? Then their latest update might be of interest to you. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Focusing for success by breaking down big tasks! In this episode of Techcess, we're talking tech hacks for those who struggle with productivity thanks to an unfocused mind. We're directly addressing a common struggle that many of us face when it comes to maintaining focus. As the host of Techcess, I, Mark Riddell , share my own personal challenges with focus and how it affects my productivity. From trying to juggle multiple tasks at once to the allure of multitasking, we explore the science behind our brain's ability to focus on one thing at a time. Additionally, we'll uncover different strategies, such as breaking tasks into smaller steps and using apps to help with that. So, whether you're someone who loves tackling one task at a time or thrives on multitasking, this episode is sure to provide valuable insights and practical tips for sharpening your focus in our increasingly digital world. What you'll learn from listening to this episode of Techcess The struggle with focus Trying to do too many things at once Multitasking and its limitations Time Division multiplexing Different approaches to thinking while exercising Frustration with incomplete tasks on to-do lists Breaking tasks into smaller steps Undiagnosed adult ADHD and the desire for achievement The dopamine hit of ticking off tasks The use of timers and the Pomodoro technique Minimising distractions the illusion of multitasking Humans are not built to effectively handle multiple tasks simultaneously. Drawing a parallel with computer processors, which employ time Division multiplexing to give the illusion of multitasking, I'll be explaining that our brains can only focus on one specific task at a time. Attempting to do otherwise results in a lack of progress and a perpetually growing to-do list. Tackling those to-do lists... effectively One of the challenges mentioned is the ineffectiveness of traditional to-do lists. While they serve as reminders, they often lack a sense of urgency and time constraints. I'll be explaining how I use methods and tools for breaking down larger tasks into smaller, manageable steps, providing a greater sense of accomplishment with every ticked-off item. Timestamped Summary: [00:00:00] Struggle with focus, multitasking hampers productivity. [00:04:54] Breaking tasks down into smaller steps helps. [00:08:02] Physical exercise helps with focus and productivity. [00:09:48] The two apps that help with focus, starting with Motion. [00:13:59] Motion's extra special bonus calendar sharing feature. [00:19:54] The Mac exclusive Windows 'catch up' tool! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Unless you've been living under the sea for over a year, you'll be aware of AI tools like ChatGPT and Google Bard. But have you been fully leveraging them to grow your business? We're going to share some ideas for how you can do so. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Beyond Free Trials: Choosing the Right CRM Software and Planning for the Future! In this episode of Techcess, I'm joined by Zoho software expert Leigh Partin , from " Work Grow ", who will talk us through how we can get our CRM systems nailed for business growth and success. Psssst! Click this for your free 30 day trial of the Zoho One software, on Leigh! Leigh's journey began when he left school at 16 without a clear direction. He attempted college but it didn't work out. At the age of 17, Leigh found himself working an IT job with the NHS before joining an IT outsource company called Bridge Partners. Within two years, Leigh was promoted to Managing Director and learned how to grow a £3 million business with 27 employees. He's now a consultant offering Zoho training to businesses who want to implement a streamlined CRM. What you'll learn from listening to this episode of Techcess The common mistakes made during CRM implementation The problems with lacking clear objectives Issues stemming from ignoring user needs and providing insufficient training The importance of scalability in business apps The consideration for long-term suitability The dangers of choosing systems based on outdated factors The importance of self-assessment and creating a shopping list How to plan for scalability and evolving needs CRM In the latest episode of the Techcess podcast, I, Mark Riddell am joined by Leigh Partin, a Zoho expert, and we chat about the world of CRM software, highlighting the five biggest mistakes businesses often make when implementing such systems. Our conversation starts with an exploration of Zoho, a brand known for its continuous product improvement. We talk about Zoho's extensive range of apps and particularly Zoho Mail, which Leigh suggests is a genuine alternative to Microsoft's popular email client offering! The evolution of software We talk about the evolving methodology for project execution, emphasising Leigh's recent experience with a workshop that involved too many participants. We discuss the need for clear objectives and engaging all stakeholders to avoid a few dominant voices overshadowing the conversation. Common mistakes made during implementation The episode also addresses common mistakes in CRM implementation. Ignoring user needs and providing inadequate training are just a couple of identified critical errors. We also chat through an exciting feature called "Blueprints" in Zoho's CRM, which helps reduce the need for extensive training while still requiring ongoing support. Scalability Scalability emerges as a crucial factor in choosing business apps and platforms. It's necessary for the planning for future growth. So we're here to shed light on the misconception that software scalability is unlimited, using Microsoft's enterprise licensing as an example. The readiness of businesses to adapt their systems is analysed, and we're offering practical advice for selecting the right tools. The episode concludes with a discussion on the importance of building a system with scalability in mind and recognising the limitations of freemium tools. Timestamped Summary: 00:00:21 Leigh’s 'origin story'. 00:05:10 Choose systems wisely by knowing your needs. 00:09:08 Dominant voices hinder effectiveness, narrow down team. Training essential for successful CRM system. 00:10:30 Training is important for implementing systems. 00:17:37 Building a solid foundation before adding features. 00:23:34 Freemium tools hook users, may require payment. 00:26:06 Scalability in software is crucial for business. 00:29:26 Zoho constantly improves and is worth considering. The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Are you aware that the rise in global VPN usage has skyrocketed? The reasons are clear as day: Virtual Private Networks offer increased security, anonymity, and allow access to geo-restricted content online. But here’s the million-dollar question: Are all VPNs created equal? Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
1 Email Hijack Pt2: Insights into cybersecurity and business protection following a security breach 10:00
Email Hijack Survival Guide: Expert Advice on Safeguarding Your Business from Cyber Threats! In this episode of Techcess, I'm here to introduce part two of our two-part series on email hijacking and its impact on businesses. Part one of our story followed a character named David who made a very alarming discovery when a supplier contacted him over an unpaid bill... Ensure you listen to that part of our gripping tale of cybercrime and its consequences before listening to this part. What you'll learn from listening to this episode of Techcess *The importance of email security and the reluctance of businesses to admit breaches *The benefits of preventative security measures and the value of making informed choices *Balancing security and usability in implementing security measures *Recommendations for specific security measures and the importance of having an expert's guidance *Transparency around the potential impact of excessive security measures on staff attitudes *A summary of the actions taken to address the hacking incident *The need for a layered security approach and the unpredictability of cyberattacks *The importance of multi-factor authentication *The challenges faced by busy business owners and the increased priority of cybersecurity *The prediction that someone we know will be compromised in the future "Email Hijack" book! This episode is the second part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. I'm Mark Riddell . And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses. Timestamped Summary: 00:02:19 Deleted email forwarder, reported address, set up scanner and full audit trail to diagnose hacking attempts. 00:03:59 Blend the right layers for secure emails. 00:06:27 Why busy business owners need to focus and prioritise cybersecurity. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
It’ll come as no surprise, but Microsoft has yet more exciting news for us. Sometimes we wonder if they allow their employees to sleep! Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Transforming Lives through Fundraising with Alzheimer's Research UK In a world full of uncertainties, one man's life took an unexpected turn, forever changing his purpose. Little did Chris Bane know that his mum’s devastating diagnosis would ignite a flame within him, propelling him towards a mission of hope. His journey, fuelled by this personal connection to a charity’s mission, has led him to the forefront of Alzheimer's Research UK , where he fights tirelessly for a cure. But what lies ahead on this path of determination? Will Chris's unwavering dedication be enough to conquer the grips of this unforgiving disease? What was the revelation that Chris made to me that sparked major hope of an end to the nation’s fight against it? You’ll have to listen to learn more. Chris’s story For Chris Bane, life took an unexpected turn when his mother was diagnosed with Alzheimer's at the age of 67. The shock of the diagnosis stirred a passion within him to help find a cure. Already having a background in charity work, it was the personal connection that propelled him towards Alzheimer's Research UK. Chris saw the disease's devastating effects firsthand and was determined to help spark change. I'm Mark Riddell . And as the host of Techcess, I'm delighted to share the story of Alzheimers Research UK who are our charity partner for this quarter. Every business, including yours, can help make a difference for the future of many millions. Possibly even a loved one of yours, or even you yourself. As you'll hear from my conversation with him, Chris's deep-rooted dedication drives him each day, not only to find a cure but also to educate others about the reality of the disease. This dedication is his beacon of hope for a future free from the grips of Alzheimer's. Timestamped Summary: 00:00:00 - Introduction and Charity Partnership 00:01:42 - Purpose and Background 00:04:28 - Dementia vs Alzheimer's 00:08:10 - Gender Disparity and Research 00:09:40 - Diagnosis Process 00:14:39 - The Potential of Drug Development for Dementia 00:15:53 - Importance of Early Diagnosis and Combination Treatments 00:17:18 - Factors Affecting Dementia Risk and Prevention 00:20:48 - Genetic Factors and Risk of Dementia 00:22:14 - The Importance of Fundraising for Dementia Research Get a free introductory chat with mark Book a free chat with Mark ! M3 Networks giveaway guide Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
You may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case. According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year. That’s a staggering number, and it should serve as a wake-up call for businesses everywhere. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
1 How every business like yours is under attack... every day! Pt1: Discovery of the implications of email hijack 18:27
Never let the boss break protocol! Your business might depend on it! In this episode of Techcess, I'm here to introduce our two-part series on email hijacking and its impact on businesses. I'll be emphasizing the importance of storytelling to effectively convey the dangers of email hacking. Part one of the story follows a character named David who makes a very alarming discovery when a supplier contacts him over an unpaid bill... Don't miss out on this gripping tale of cybercrime and its consequences. "Email Hijack" book! The episode is the first part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. I'm Mark Riddell . And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses. The moral of the story... Overall, this episode highlights the risks associated with neglecting email security and serves as a reminder that businesses should not assume they are immune to cyber attacks. It is essential to prioritise and invest in cybersecurity measures to safeguard sensitive information and prevent potential breaches. There are worse things you could do today than send a link to this episode in the direction of whomever makes the decisions around your IT. Timestamped Summary: [00:02:01] Stolen money and family holiday. [00:04:00] Compromised email security. [00:09:32] Email fraud and cyber security. [00:14:36] Edited PDFs and invoice hacking. [00:15:09] Keyloggers and bank account security. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Have you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage. In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links. Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Don't fall for cyber threats! get your teams properly trained! In the world of business, where human error is the biggest cybersecurity risk, business owners must take action to protect their company. Join me, Mark Riddell , as in this episode of Techcess as we uncover the shocking truth behind CEO Fraud and the devastating consequences of simple mistakes. Will you and your business learn from the suggested vulnerabilities, or will you also fall victim to the ever-evolving tactics of cybercriminals? Listen in to ensure you're properly armed with knowledge. This episode features a free guide. You can download that here: https://m3networks.co.uk/itguides/human-error-your-biggest-cyber-security-risk/ Understanding your cyber security baseline Once you have established a clear understanding of your cyber security baseline, the next step involves identifying the risks that could threaten your business. Risk evaluation is a targeted method to reveal vulnerabilities and prioritise actions that can minimise potential damage. So during the episode, I'm stressing the need for a thorough risk assessment to identify vulnerabilities across the organisation's network and digital assets. With examples of how risk analysis guides the creation of tailored training programs, I'm offering insights into the strategic necessity of knowing the stakes before devising a plan of action. Finally, remember that rules are only as good as their enforcement. Setting clear guidelines about safe online practices, incident reporting procedures, and consequences for non-compliance helps in fostering a security-centric culture. Timestamped Summary: 00:00:00 - The Risk of Human Error in Cyber security Human error is the biggest cybersecurity risk for businesses, as demonstrated by a phishing scam that cost a company thousands of pounds. 00:02:18 - Establishing a Cyber security Baseline It is important for businesses to understand their employees' current awareness levels and identify security threats. 00:04:22 - Assessing Risks and Prioritising Actions After establishing a baseline, businesses should assess the most pressing risks they face. 00:05:33 - Creating a Tailored Training Plan Businesses should create a training plan that is tailored to different roles and responsibilities within the company. 00:07:45 - Managing Policies and Staying Updated Policies need to be managed and enforced to be effective. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Don’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share.. It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
1 Why SLAs are bullsh*t (but why we still need to talk about service level agreements anyway!) 11:02
the Truth Behind SLAs: Why They Matter in Choosing Your IT Partner! Are service level agreements (SLAs) just a bunch of meaningless jargon or a crucial factor in selecting the right IT provider for your business? In this episode of Techcess, I'm here to challenge common perceptions and reveal the untold truth about SLAs. Brace yourself for a lightbulb moment that will shatter your preconceived notions and empower you with the knowledge to make informed decisions. We’re getting into the world of SLAs and discovering why they hold the key to unlocking a reliable and trustworthy IT partnership. Demystifying Service Level Agreements (SLAs) Today, we're going to tackle a topic that often sparks confusion and raises eyebrows: Service Level Agreements, or as we affectionately call them, SLAs. Now, you might have heard some misconceptions floating around about SLAs being all about the customers and their satisfaction. Well, I, Mark Riddell , am here as the Director of one of the UK's top IT managed services providers ( m3 Networks ) to set the record straight. In this episode of Techcess , I'll be your guide as we delve into the fascinating world of SLAs, unraveling their true purpose and shedding light on their pivotal role in choosing the perfect IT provider for your business. So, grab a cup of coffee, sit back, and let's unravel the mystery together! The Real Value of SLAs and Customer Experience Let's talk about Service Level Agreements, or SLAs, shall we? You see, while most customers rely on their personal experiences to gauge the quality of service they receive, there's a fascinating side to SLAs that often goes unnoticed. These agreements aren't just about satisfying customers; they serve a greater purpose. At m3 Networks, we understand the significance of SLAs and go the extra mile to provide top-notch IT support. But I feel it's important to go behind the scenes and reveal why metrics alone can't always capture the true essence of exceptional service. Choosing the Right IT Provider and Making SLAs Work for You When it comes to selecting an IT provider, the Service Level Agreement, or SLA, is often the one aspect that gets overlooked! Think of it as a safety net—an essential written agreement that protects both you and your chosen provider. But here's the catch: not all IT companies have a proper SLA in place. In this episode of Techcess, I'll shed light on the significance of SLAs and provide practical tips for business owners and IT decision-makers. We'll explore how to evaluate potential IT providers based on their SLAs, including doing your due diligence, checking track records and testimonials, and even requesting sample SLAs. Remember, it's not just about the technical expertise—it's about finding a trustworthy partner who values their commitments. So, join me on this enlightening journey as we uncover the power of SLAs and discover the key to a successful IT partnership. Timestamped Summary: [00:00:00] Introduction: Demystifying common perceptions surrounding SLAs. [00:01:00] What is an SLA: Understanding the role and purpose of SLAs in IT services. [00:03:00] The value of SLAs: Measuring performance and maintaining accountability. [00:05:00] SLAs in provider selection: Choosing a trustworthy IT partner. [00:07:00] The importance of trust and empathy in SLA relationships. [00:09:00] Practical tips for business owners and IT decision-makers. [00:10:00] Conclusion: The significance of SLAs in selecting an IT provider. Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk. With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security. That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Stay Ahead of Cyber Threats: 15 Expert Cybersecurity DefenCe Tips for SMBs Hi! I'm Mark Riddell and I'm here with the Techcess podcast's 100th episode. This week - a cyber security masterclass with expert tips. We're here to empower small and medium-sized business owners through an action-packed journey to defend their businesses against cyber threats, uncovering the surprising irony that prevention is cheaper than dealing with the aftermath of an attack. Email Phishing Prevention Email phishing! Sounds fishy and indeed is a typical bait-and-switch situation that the netizens often fall prey to. It's a clever cyberhack where the attacker disguises as a reliable entity to scam the recipient into providing confidential information. Quite unsettling, isn't it? The straightforward solution here is training the skill of recognising phishing attempts and a substantial part of what we do at m3 Networks . I'm hoping my episode emphasises on this for you. Reach out to me, Mark Riddell , on LinkedIn here if you want to discuss more. Remember, awareness is the first step to prevention. I'm bringing you up to date with some alarming statistics about the number of cyber breaches and compromises hailing from phishing, and I'm underscoring the need for training to spot such hackers. The Importance of Security Assessments So you might ask, why are security assessments integral to a business's cybersecurity measures? Think of this as a medical check-up but for your digital assets. Similar to how a doctor identifies health issues and suggests relevant treatments during a regular check-up, a security assessment helps businesses pinpoint vulnerabilities in their cyber systems and provides solutions to strengthen those areas. And we all know, prevention is always better (and more cost-effective) than a cure, right? Now, coming from my experience, it's vital to not just carry out a solitary assessment at the start of your business, but to incorporate regular checks into your business workflow. If the term 'security assessment' hasn't cropped up in your discussions with an IT provider, it might be high time to switch to a more aware one. Because just like trends, cyber threats also evolve over time, and continual assessments help keep your business in pace with them. Backup as an Essential Part of Cyber security Why should backing up your work be a mandatory practice? Just imagine, you're typing out a report, and suddenly your computer crashes. If you've been saving your work periodically, you'd still have most of it intact, right? The same principle applies to businesses, but at a much larger scale, with much more at stake. Many businesses still rely on pure luck, and two thumb drives, to back their sensitive information. In this episode I'm recommending a far safer strategy. Timestamped summary of this episode: 00:01:04 - The Importance of Security Assessments A security assessment helps establish a baseline and identify vulnerabilities in your cybersecurity. 00:02:32 - Email Phishing Prevention 90% of breaches start with phishing attacks. 00:03:19 - Password Management Creating strong and unique passwords remains a challenge for users. 00:04:23 - Security Awareness Training It is not solely the responsibility of IT providers to protect businesses from cyberattacks. 00:05:03 - Advanced Endpoint Detection and Response Where are we these days with Antivirus software? 00:15:05 - Encryption for Files at Rest in Motion Encryption of files during transmission and on mobile devices is crucial. But how? 00:17:02 - Backup as an Essential Part of Cybersecurity Backup is often overlooked in cybersecurity discussions but is essential. 00:22:57 - Cyber Insurance and Its Limitations Cyber insurance can provide financial protection, but prevention is still the best approach. Transcript of episode Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganised? Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings? Microsoft Teams has launched a new feature which could solve your problems and boost productivity. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Break/fix Solutions versus Proactive Managed IT Services Hi, Mark Riddell , host of Techcess here! Are you tired of constantly dealing with IT issues in your business? In this episode, I explore the difference between managed IT services and breakfix systems, revealing a shocking truth about the latter that will leave you questioning your current IT support approach. Listen in now to find out more! Managed IT Services vs. Breakfix In the world of business technology support, there are two primary approaches: managed IT services and break/fix systems. Managed IT services involve a dedicated IT provider taking on the responsibility for a company's technology needs, providing continuous and proactive support. This all-in-one solution covers a broad range of services, such as endpoint security, data backup, and web content filtering. On the other hand, break/fix systems rely on contacting an IT professional only when something goes wrong. While this reactive method may be cheaper for smaller networks, it can lead to extended downtime and potential inefficiencies. In this episode I'm aiming for one key outcome for you; focusing on the differences between managed IT services and break/fix systems so you can make an informed decision on which is right for your specific business and challenges. Scalability and Flexibility Managed IT services provide businesses with the flexibility and scalability they need to maintain competitiveness in a rapidly changing market. With managed IT support, a company can quickly adapt to changes in its infrastructure and requirements. Consequently, managed IT support partners can proactively recommend and implement new strategies and technologies that enhance business performance. Are you a business owner or office manager looking to leverage technology for a competitive advantage? You need to listen to this episode as I'll be talking you through how to do just that. Cost Savings In case you can't or won't listen, let's TL;dr it here. One of the most appealing aspects of managed IT services for businesses is the potential for significant cost savings. With managed IT services, the monthly fee covers a wide range of services, allowing companies to budget for their IT expenses more predictably. This ensures that businesses can maintain a healthier bottom line while still keeping their technology up-to-date and secure. In this episode, we'll delve into the cost-saving benefits of managed IT services. Notes from Neal the producer on the takeaways you can expect to hear in this episode of Techcess: · Explore the differences between managed IT services and traditional break/fix systems in the context of business growth. Appreciate the value of proactive support and comprehensive IT solutions with managed services. Realise the importance of predictable monthly expenses in making sound financial decisions for your company. Become aware of the potential downsides of breakfix systems, such as delays and unexpected costs. Grasp the adjustable and scalable nature of managed IT services to match your business's changing demands. Excerpt from episode 99 of Techcess "With a break fix solution, you're constantly going to look out for IT issues and trying to find someone to fix them. It can be time-consuming for you and distracting, diverts your attention away from the business." Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
How many times a day do you respond to an email without really thinking about its contents? Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Don't fall for urgency, greed, or trust scams! Here's how to stay safe online In this episode of Techcess, we uncover the dark art of phishing and how attackers exploit human psychology to gain access to your sensitive information. But what happens when one of your senior staff members falls prey to their tactics? Find out now by pressing play on the episode! Common Types of Phishing Scams Phishing scams are becoming increasingly sophisticated, using a variety of tactics to deceive their victims. These schemes often involve impersonating legitimate organisations or entities, with the end goal of tricking individuals into disclosing sensitive information. Some more common types of phishing attacks include email phishing, spear phishing, and smishing, which involve different methods of delivery and level of personalisation. As technology continues to improve, so too do the methods used by cybercriminals, making it imperative for businesses and individuals to stay educated on the latest phishing techniques. In this latest episode of the "Techcess" podcast, I'm sharing some of the scenarios where attackers gain access to Microsoft 365 mailboxes and exploit this information to steal money from businesses. Practical Measures to Protect Against Phishing Executing practical measures is vital in protecting businesses and individuals from phishing attacks. Adopting a strong defense approach, such as implementing two-factor authentication or using a password manager, can provide an additional layer of security to mitigate potential threats. Moreover, ensuring that employees are aware of phishing attack tactics and regularly updating software and operating systems can significantly reduce the risk of becoming a victim of phishing schemes. If you follow me, Mark Riddell , on LinkedIn, you'll know I'm always saying how you don't know what you don't know. And in this episode, I'm suggesting lots of 'you don't knows' that you can start implementing. Take robust email filters, anti-spam solutions, and multifactor authentication as methods to hinder phishing attacks, just to get us started! I'm also offering another piece of business saving advice on how you can ensure you're not falling for a scam! Psychological Tactics Used by Phishers Phishing attacks exploit the human psyche to elicit the desired response from their targets. Certain tactics are employed to manipulate individuals and prompt them to disclose sensitive information or perform a specific action. For instance, the sense of urgency is created through messages that demand immediate action, while familiarity and trust are used when posing as someone the target knows. I'll explain more about how they use that, and additionally greed and fear, when they're trying to motivate a victim to provide sensitive information or click a link. Excerpt from episode 98 of Techcess ( Download transcript ) "So once you receive an invoice from a supplier, say you're due to play a supplier 10,000 pounds. The attackers also received a copy of that invoice. And what they will do is within minutes or hours, they will reply back to your accounts person with a domain that they've registered. It's very similar to the domain that sent the original email. They've seen who sent it, so they'll impersonate that user. 00:03:28 They'll see the language and the tone that they use. If the emails come from someone called Robert and he signs his emails off as Bob, they'll do that too, to make sure it doesn't trigger any red flags with your accounts person." Notes from Neal the producer on what you can expect to hear in this episode of Techcess: Discover key ways to shield your business from the dangers of phishing attacks. Learn the essential role of employee education in thwarting phishing schemes. Uncover effective strategies for identifying and avoiding these cyber threats. Delve into the most prevalent phishing scams targeting businesses today. Understand the significance of ongoing awareness and training in preventing such attacks. If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
How many browser extensions do you use? Extensions can be really useful. They can make you more productive and save you time. But some won’t. Learn more on this week's new Tech Update. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Creating a Tech Roadmap: A Must-Have Guide for Businesses If you're feeling overwhelmed and frustrated with constantly changing technology, trying different solutions without success, and struggling to keep up with competitors, then you are not alone! Many business owners and entrepreneurs experience these painful emotions due to the lack of a proper technology roadmap. They may be investing in new technologies without a clear strategy, resulting in wasted resources, time, and money. They may also encounter unexpected challenges and disruptions, such as cyber-attacks or system failures, that can harm their business. By creating a technology roadmap, they can gain clarity, direction, and control over their business's future, leading to improved productivity, efficiency, and resiliency. Here's what you're going to learn. Avoiding Costly Mistakes Investing in the wrong technology can lead to significant financial losses, wasted time, and resources, while also negatively impacting your business operations or your customers. A technology roadmap helps you identify the potential risks associated with different technology options and enables you to prioritize investments based on the potential return on investment and value. In this episode of the Techcess podcast , I feel it's important to stress the benefits of devising a technology roadmap to avoid costly mistakes in the long run. By weighing the potential risks and rewards of each technology, companies can make informed decisions that align with their resources and needs. Our expertise we've built over the years at m3 Networks demonstrates the practicality and financial savvy involved in effective technology roadmapping, ultimately allowing businesses to maintain their competitive edge. Improving Business Agility One of the major benefits of a technology roadmap is its potential to improve your company's agility. Constantly evolving market conditions, technological advancements, and economic changes can significantly impact a business. Are you ready to take your business to the next level? In this episode of Techcess, I'll show you how to create a technology roadmap that will improve your efficiency, productivity, and resiliency. But what happens when unexpected obstacles arise? Listen to find out. Excerpt from episode 97 of Techcess ( Download transcript ) " Now some of the technologies that you need to help achieve your business goals might be pretty dull and boring technologies and it's easy to run off and look at all the sexy stuff that's out there. But sometimes the sexy stuff doesn't help you actually get stuff done. And focusing on the day to day stuff, things that can make improvements in efficiency, resiliency, all these things are not that interesting to talk about, but definitely are things that should be prioritized for all businesses. Next up, you want to create a timeline. There's no point having all these ideas if you don't have a timeline of when they're going to happen." Notes from Neal the producer... In this episode of the Techcess podcast from m3 Networks, Mark Riddell will talk you through: Recognising the value of technology roadmaps in optimising business performance. Exploring the numerous perks of establishing a technology roadmap for your company. The benefits of embarking on a process to create a customised technology roadmap. How to streamline the technology roadmap creation process and save time. Become skilled at depicting your technology roadmap visually for strategic analysis. If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Seriously, don't leave your technology teetering on the edge of excellence. Book a free chat with Mark ! The giveaway guide! Have you checked out the episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Have you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app? Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data. Learn more about how they're dealing with this (at your expense!) on this week's new Tech Update. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Master the Art of IT Trouble-shooting: Simple Solutions for Common Problems If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up. The Simple Trick - Turn it off and on again Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme " The IT Crowd " parodied it almost every episode! The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue. It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem. In this episode I'm ( Mark Riddell, Managing Director of m3 Networks ) pointing out that the tried-and-true method of restarting a device is often all you need to resolve a wide range of IT complications. Considering that many IT professionals and users alike tend to overlook this step in favour of more advanced troubleshooting methods, it's a reminder that keeping things simple makes a difference. This common-sense approach saves time and effort, making problem solving more efficient. But, that said, assuming you've tried the reboot procedure... Identifying the Problem Once you've tried the easy solution, the next step in troubleshooting is to identify the exact issue you're dealing with. Consider any error messages that the device might display, as these can provide valuable clues. Understanding where the problem lies narrows down potential solutions and ensures a more effective troubleshooting process. It's so important to grasp the root of the problem before attempting any resolutions. Look carefully at error messages, as well as any actions the user performed when the issue occurred. Taking the time to accurately pinpoint the underlying issue is crucial and makes the troubleshooting process more streamlined and successful. Types of IT Problems IT problems generally fall into three categories: hardware issues, software issues, and network issues. By recognising the type of issue you're encountering, you can deliver a targeted approach for resolving it. Remember that attempting to fix a problem yourself might not be the best option, as this can exacerbate the issue or make it harder for IT professionals to diagnose and solve. I like to pop all IT problems into these three groups, and there are different strategies that will be required for each type of issue. Oh, by the way... be cautious about attempting to address the problem without professional assistance, as this could lead to more significant challenges. When in doubt, it's always best to seek help from IT experts. In this episode, you will be able to: Discover easy-to-follow strategies for resolving recurrent IT setbacks. Hone your skills in recognizing and organizing standard IT concerns that affect operations. Understand why comprehensive communication with IT support companies is crucial to achieving resolution. Delve into the risks of attempting to fix IT complications without specialized help. Construct an innovative technology plan to guide your enterprise towards a successful future. The key moments in this episode are: 00:00:00 - Introduction 00:00:32 - The Simple Trick - Turn it off and on again 00:01:15 - Identifying the Problem 00:04:28 - Types of IT Problems 00:07:15 - Reporting IT Issues Accessibility: here's a downloadable PDF transcript of the episode…
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Techcess: embracing technology and IT support for success in your business
Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release. If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Transform Your IT Strategy with a Virtual Chief Information Officer Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further! I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank. Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire. Cybersecurity As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches. A vCIO can offer suggestions on best practices for maintaining security, such as performing regular updates, installing necessary patches, and conducting risk assessments. In this episode, I, Mark Riddell , will emphasise the importance of a vCIO's role in providing strategic guidance on topics like cybersecurity, helping organizations implement appropriate measures and safeguard their systems from potential dangers. Disaster recovery planning For organizations to have a complete IT strategy, disaster recovery planning is essential. Having a vCIO offers guidance on creating a robust disaster recovery plan, which ensures a business's ability to continue operations in the face of unexpected interruptions or system failures. In this episode we'll discuss the unique capabilities of a vCIO in guiding organisations through the creation and implementation of disaster recovery plans. Excerpt from episode 95 of Techcess ( Download transcript ) 00:01:43 " The vCIO is working to ensure that your business has an IT roadmap that is designed to scale and they will assist with the direction of the company with much deeper input than a traditional MSP. Essentially, they are the bridge between your business and the technology in your business. So the next question you're probably thinking is, why do I need a vCIO? So let me take a few minutes to talk about the benefits of using a vCIO service. Now, you can probably already figure out that the first big benefit is that it allows you to gain access to that high level It expertise, but without the cost of hiring in a full time CIO..." Working with an in house IT team Even organisations that have an internal IT department or IT manager can benefit from vCIO services. vCIOs can collaborate with the existing IT team to provide guidance and support on strategic initiatives, create alignment between IT and the rest of the organisation, and identify potential risks to be mitigated. I'm here to explain how managed service providers (MSPs) can incorporate vCIO services to assist companies with IT support and solutions. The top 10% of MSPs, including m3 Networks, offer clients tailored vCIO services and strategic guidance. Tech Topics covered in this episode of Techcess: How to uncover the value of vCIO benefits for businesses seeking expert IT consultation without overspending. Stay informed on cutting-edge technology trends and best practices that elevate business performance. Develop a strong foundation in cybersecurity, cloud computing, and data analytics for success and growth. Seamlessly blend vCIO services within your business's internal IT department for optimal results. Adjust vCIO participation to accurately address the specific needs of your organization. If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!…
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Techcess: embracing technology and IT support for success in your business
Microsoft has just announced an option for people to trial new features before their general release in Windows 11 This isn’t about fixes to security flaws – everyone gets those at the same time. This is an opportunity for businesses to jump the queue to receive new features and updates first. Sound exciting? Yes! Worth the risk? Not quite. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Do you want a phone system that won't break the bank and is dependable? Time to switch to VoIP. After all... you have to! Do you feel like you're constantly throwing money at an outdated phone system that still drops calls? Do you struggle with poor sound quality and inefficient call routing? It's time to take action before the PSTN switch-off leaves you without a working phone line. In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off. Say goodbye to frustration and hello to reliable communication. Switch off of PSTN The Public Switched Telephone Network (PSTN) has been a cornerstone of the UK's communication infrastructure for over a century. However, with increasing demands for modern communication capabilities, the outdated system will be switched off in December 2025, as part of a nationwide initiative to transition towards a fully digital system. Consequently, businesses currently using landlines or phone systems connected to the PSTN are urged to upgrade to Voice over Internet Protocol (VoIP) solutions before the deadline. Furthermore, the switch-off will impact other devices that utilize analogue phone lines, such as EPOS machines and alarm systems, which will also need upgrading. During the episode, I, Mark Riddell , will be emphasising the cruciality of preparing in advance for the upcoming switch-off by evaluating affected devices and planning necessary upgrades, such as internet phone systems and fibre connections. I'll also elaborate on the background of PSTN, its role in UK communications and the eventual need for modern systems like VoIP as a replacement. Benefits of VoIP Voice over Internet Protocol (VoIP) technology offers a range of benefits over traditional landlines, which includes improved sound quality, better call routing, and significantly reduced costs. One notable advantage is its flexibility, allowing users to make calls from anywhere across the globe, only requiring a stable internet connection. This attribute helps support remote workers and employees who travel frequently. Additionally, VoIP bypasses long-distance charges and other fees associated with PSTN calls, leading to considerable cost savings and increased affordability. Lastly, the digital nature of VoIP equates to greater reliability, limiting instances of dropped and interrupted calls. I'll also be highlighting the advantages of switching to VoIP, such as its enhanced flexibility, cost efficiency, and reliability, especially in contrast with traditional landline phones. I'll explain how VoIP's capabilities improve business communications and sharing how your business can make the most of these benefits by upgrading to VoIP systems and fibre broadband connections. Excerpt from episode 94 of Techcess ( Download transcript ) " But it's not just phones that can be affected by the switch off, though. There's other devices that currently use analog phone lines, such as EPOS machines, which are card payment machines that you may have in your business, alarm systems which may be connected to an analog phone system in order to connect to like a monitoring center or an alerting system. These will also need to be upgraded, which could involve replacing the device themselves or installing new connections to the Internet. So it's worthwhile evaluating what you have within your business and your buildings to determine what is going to be affected by the switch off and when. We're talking about replacing devices, did you know that businesses typically keep the same phone system for over ten years?" Tech Topics covered in this episode of Techcess: Grasp the criticality of transitioning to a VoIP phone system before the PSTN switch-off. Recognize the benefits VoIP phones provide, including superior sound quality, efficient call routing, and reduced costs. Identify the devices that will be affected by the PSTN switch-off and the urgency to upgrade. Understand the multitude of advantages VoIP offers, such as adaptability, cost-effectiveness, and dependability. Plan and prepare for the PSTN switch-off by making the move to fiber broadband and engaging with your telecoms provider. If after listening you'd like me to offer you some further FREE guidance on how you can ensure your office is ready for the switch off, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Cloud computing has quickly become a popular option for businesses that want to streamline their operations, reduce costs, and become more flexible. But are you swayed by the idea that cloud services are automatically better for the environment? Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Finding Strength & Support During Cancer Treatment: m3's Q2 2023 charity partner - Sutton Cancer Support Centre Many struggle to find emotional support as an adult affected by cancer. Some experience being told to just stay positive or think happy thoughts with no relief in sight. It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions. Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer. Learn some real actionable techniques for regulating emotions and boosting self-assurance during difficult times. Don't suffer in silence any longer. Listen to this episode of Techcess now. m3 Networks' Q2 2023 charity partner - Sutton Cancer Support Centre Jackie Price joins me ( Mark Riddell ) from Sutton Cancer Support Centre , where she learned first-hand the power of complementary therapies, breathing and relaxation techniques, and the importance of supporting not just cancer patients, but their loved ones as well. As the center manager at the Sutton Cancer Support Center, Jackie has both worked in the charity sector and faced her own challenges with the deadly disease. Her personal experience and understanding of the emotional and psychological challenges that come with a cancer diagnosis make her an invaluable resource for those seeking support. Jackie's dedication to helping others and her positive approach to life make her an inspiring figure in the cancer community. And that's why we knew we had to get her on the podcast to talk about her work in the Sutton Cancer Support Centre and her experience around cancer, full stop. Individualised support Each person's experience with cancer varies, so individualised support focuses on understanding and addressing the specific needs and concerns of each patient. This tailored approach is crucial to making a positive impact on recovery, as it offers personalised guidance and coping strategies that cater to physical, emotional, and psychological challenges faced during the cancer journey. Jackie Price talks us through the various one-to-one therapies and techniques provided at the Cancer Support Centre, such as acupuncture, reiki, and EMMET. She emphasises how these offerings aim to help individuals manage their symptoms and feel more empowered in their cancer journey. By understanding each person's unique needs, these support centers can provide targeted assistance to maximise its positive impact. Mental and emotional impacts of cancer Emotional and psychological aspects of cancer are often overlooked, but they play a significant role in an individual's recovery and overall wellbeing. The journey towards recovery from a cancer diagnosis can undoubtedly be a challenging one, where patients experience a range of emotions from shock, denial, anxiety, and depression to hope and acceptance. Mindfulness and self-care become essential for improving mental wellbeing, reducing stress, and increasing focus and positivity during the recovery process. During this podcast episode, Jackie Price shares her personal experience with breast cancer and highlights how vital emotional support was during her journey. She emphasises the importance of Sutton Cancer Support's efforts in helping patients address their emotional and psychological needs throughout their battle with cancer. Jackie believes that by creating safe spaces for individuals to share and learn from one another, cancer support centers can help ease this emotional burden. Excerpt from episode 93 of Techcess ( Download transcript ) "I knew what help was available, I knew what support was available, but it just flies out of your head completely. So if I take you through what support we give our clients, I'll do that. As my journey, I sat down with one of the experienced therapists at the center and she talked to me about what my diagnosis meant, what treatments I was going to have, and we worked out some therapies, complementary therapies that would help and support me on my journey through that. And I found very much that when you have chemotherapy, you have your chemo, you kind of go downhill and you feel really rubbish when you've had your chemo. And my chemo was every three weeks. 00:05:02 So I found that the first week I was rubbish, the second week I felt a little bit better. And that was when I used to go to the center and have a treatment and I would have reiki and I would have acupuncture. The reiki cleared the fog in my mind, relaxed me, chilled me out. The acupuncture helped my body to reset. So Chris, who was offering acupuncture at the time, sort of empowered my liver, my kidneys, my spleen, all the organs that get rid of the rubbish and the poison out of your system, and made me feel a lot better and helped my body, encouraged it to fight back, if you like." Topics covered in this episode of Techcess: Understanding the essential function of cancer support centers in the West Midlands region. Delving into individualised therapies for managing cancer-induced symptoms. Acknowledge the challenges faced by networks supporting cancer patients. Appreciate the emotional and psychological burden of cancer and the vital need for support. Acquire skills for managing emotional upheavals and fortifying confidence during hard times. The key moments in this episode of Techcess: 00:00:00 - Introduction 00:01:06 - About the Sutton Cancer Support Centre 00:05:02 - Jackie's Experience 00:09:19 - Individualised Support 00:13:46 - Aftercare 00:15:55 - Mental and emotional impacts of cancer 00:16:59 - Who Does Sutton Cancer Support Help? 00:18:53 - Power Pose and Techniques 00:22:44 - How to Reach Sutton Cancer Support 00:23:07 - Conclusion If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks .…
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Techcess: embracing technology and IT support for success in your business
Airports, hotels, cafés... they offer public charging points. But should you use them? They’ve been in the news after the FBI recently tweeted advice to stop using them . Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge. Listen to this latest Tech Update to find out more about this latest threat to your online security! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
The Hidden Dangers of Relying on MFA for Cybersecurity Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security? Do you feel like you're constantly playing catch-up with the latest cybersecurity threats? Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene. Plus, discover the benefits of partnering with a security-centric IT firm for a more comprehensive defence strategy. Don't let ineffective solutions leave you vulnerable - listen to this latest episode of the Techcess podcast , now! Seriously! Don't rely solely on MFA! I'm Mark Riddell , and in this episode of the Techcess podcast, I discussed the risks of relying solely on multi-factor authentication (MFA) for online security. As a digital security specialist, I've seen how cybercriminals are constantly evolving their techniques and how relying only on MFA can create a false sense of security. That's why I recommend adopting a multilayered approach to online security. To enhance online security, I suggest using strong, unique passwords, staying vigilant against phishing attacks, keeping software and devices up to date, and enabling additional security features offered by online services. Implementing security awareness training for team members can also help educate and raise awareness of potential cyber threats. As a busy business owner or IT manager, it can be difficult to keep up with the latest cybersecurity threats and best practices. That's why it's essential to work with a security-focused IT company that has your back. By following my recommendations and adopting a multilayered security approach, you can ensure the security of your online accounts and data. Dangers of relying solely on MFA While MFA is a valuable and widely recommended security measure, it should not be the only line of defense for online accounts. Cyber criminals continue to evolve their tactics to bypass MFA, and a false sense of security can leave your accounts vulnerable to attack. Additionally, there is the risk of a single point of failure if access to the MFA token or device is lost or compromised. In the Techcess podcast, Mark Riddell outlines these risks and calls for caution when it comes to relying solely on MFA. He underscores the importance of adopting a multilayered security approach, which provides a more robust and comprehensive defense against potential threats. How to protect online accounts In today's digital world, online accounts can contain a vast amount of personal, sensitive, and valuable information. Ensuring the security of these accounts is of utmost importance for both individuals and business owners. There are various measures that can be taken to safeguard online accounts, including the use of strong, unique passwords, enabling multi-factor authentication (MFA), and being cautious about the information shared online. Regularly updating account recovery information and keeping a close eye on account activity can also help in detecting and preventing unauthorized access. I'm really hoping that after listening, you'll fully understand that relying solely on MFA for account security is not enough. Listen to the episode to hear my suggestions for adopting additional steps towards truly protecting your business and its online assets. In this episode, you will be able to: Grasp the significance of adopting a multi-layered approach when securing yourself online. Recognise the pitfalls of relying solely on Multi-Factor Authentication in safeguarding your digital life. Master the creation of robust, unique passwords and adopting proper online hygiene practices. Stay ahead by being aware of the most up-to-date cybersecurity threats affecting the digital landscape. Explore the advantages of partnering with a security-centric IT firm to bolster your cybersecurity defences. Excerpt from episode 92 of Techcess ( Download transcript ) 00:04:34 "And you can understand why someone might just hit the yes button so they can silence the phone and get back to sleep. That's how Uber got caught out. And recently I was dealing with a situation where let's call Company A and Company B, right? Company A was blaming company B for them being phished and having to pay out thousands of pounds to an attacker. Company A's IT company didn't help the situation by defending them and saying that they had MFA in place on their office three six five email account." Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Have you noticed an increase in fake profiles on LinkedIn lately? It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals. These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data. Listen to this latest Tech Update to find out more about what LinkedIn are doing about them! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Sheryl Newman Reveals How to Master Power BI for Your Business Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability? Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential. In this episode of Techcess , I talk to Sheryl about the incredible software, and how it can massively streamline your business processes. The Power of Power BI Power BI, a cloud-based business analytics service, is a powerful tool that enables businesses of all sizes to analyse data, identify trends, and make well-informed decisions. Its accessibility and user-friendly interface make it an ideal choice for small business owners, enabling them to establish real-time dashboards and reports that can ultimately save both time and resources. By harnessing the insights it provides, businesses can make proactive decisions, inturn enhancing productivity and efficiency. We talked about Power BI in a previous episode but we figured who better to share more insight than the Queen of 365 herself, Sheryl Newman. Automating Business Processes Automation is a crucial aspect of modern business operations, allowing organisations to streamline processes, reduce human error, and reallocate valuable resources. By implementing automation and reducing time-consuming manual tasks, businesses can enhance productivity, lower operational costs, and concentrate on value-driven core functions. In turn, employees can focus their efforts on more strategic and creative pursuits, which can bolster customer experience and contribute to overall company growth. In the podcast episode, Sheryl Newman discusses the advantages of automation for small businesses. She highlights the potential cost savings, increased efficiencies, and improved allocation of resources that can be achieved by adopting automated processes within an organisation. By advocating for the automation of repetitive tasks, Newman emphasises an essential strategy that can help small businesses stay ahead of the curve and maintain a competitive edge.…
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Techcess: embracing technology and IT support for success in your business
As technology enthusiasts, we’re always looking ahead to the next big thing... With Windows 11 still feeling like a shiny new toy, it’s surprising to hear reliable speculation about Windows 12 potentially arriving as soon as next year. It’s already on our minds, and we can’t help but wonder what it will look like, what improvements we’ll see, and what new features will be included. While we can’t provide definitive answers just yet, there are whispers of new features that could be game-changers for businesses. Listen to this latest Tech Update to find out more about them! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Overcoming isolation for remote workers with technology Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike. One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction. In this episode, we're exploring some strategies to keep remote workers engaged and feeling like part of the team. The challenges of remote work Remote work is here to stay, but it presents unique challenges not faced by office workers. Feeling disconnected from colleagues can lead to isolation, disengagement, and reduced job satisfaction. Remote workers often miss out on casual conversations and impromptu meetings that happen in an office setting. To bridge this gap, video conferencing platforms and instant messaging tools can help create a more connected and engaged environment. Insisting on having cameras turned on during meetings and encouraging instant messaging for smaller issues can make a big difference. This is just one of the many suggestions that I, Mark Riddell, host of Techcess podcast make in this episode. Virtual team building and recognition Virtual team building activities, online games, and tools like the praise app can help bring remote workers together and foster a sense of belonging. These activities alone can really help remote employees feel more connected and valued, improving job satisfaction and reducing the likelihood of attrition. And we all know it's way cheaper and easier to keep current staff than hire new ones! Excerpt from episode 90 of Techcess ( Download transcript ) "Feeling disconnected can negatively impact motivation, productivity, and overall job satisfaction. If remote workers are not regularly included in team meetings, team building activities, and other company events, they may start to feel disconnected from their colleagues and their work." Tech Topics covered in this episode of Techcess: How remote work can lead to feelings of isolation and disconnection from colleagues The importance of effective communication to maintain a sense of belonging for remote workers Strategies for fostering a sense of community and recognition in a remote work setting The importance of setting clear expectations and boundaries for remote workers Also, here's a link to the episode we reference in the part about ensuring your remote workers have a decent wifi connection - https://www.techcesspodcast.com/total-coverage-home-wi-fi-for-less-than-150/ And another relevant episode - https://www.techcesspodcast.com/how-to-get-faster-wi-fi-in-your-office-and-for-remote-workers/ If after listening you'd like some further FREE guidance on how you can ensure your remote workers are adequately equipped and supported to be able to do their jobs effectively, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
As technology continues to evolve, so do the tactics of cyber criminals. With the rise of artificial intelligence (AI) tools, criminals are finding new ways to exploit this technology for their malicious purposes. AI chatbots, in particular, have gained popularity among cyber criminals due to their ability to generate text that is indistinguishable from human-written text. Listen to this latest Tech Update to find out more about them! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How do you purchase your new IT hardware? In this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself! In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly. If you listen to the episode I go in depth on all the various positives and negatives of buying from an IT support company like ours at m3 Networks . So what are the pros and cons of buying your hardware from your IT support company? The pros As you'll know if you're a regular listener to the Techcess podcast , we are here to serve you, first and foremost. We're not here to sell anything more than free advice. That's why I'm able to give you a very honest rundown of the many benefits of buying from an IT support company like us, as well as being upfront about the disadvantages. Let's start with the pros, shall we? These are: Convenience Familiarity After sales support Integration And now on to the cons... In the grand scheme of things, you'd have to be really picky to actually consider these to be cons. But in the interests of balance and transparency (which you'll know I always like to be if you're connected with me or following me on LinkedIn !) I wanted to list some potential ones for you. They are: Limited options Cost Conflict of interest But.. overall, you should definitely remember you're not the IT expert.... Excerpt from episode 89 of Techcess ( Download transcript ) "Buying from your IT company is in most cases going to be more expensive than buying online. Now, I alluded to this earlier when I talked about the after sales support and how paying a little bit more can be a good thing. But often what is a pro can also be a con. Your IT company will add a markup to the price, which means you're going to pay a bit more for the same thing. Of course there's also the feel good factor knowing you're spending money with another local business, helping to put food on the table for local families instead of adding to the huge profits posted by large online retailers. But you can have the internal discussion with your own ethical compass in that one. And for a lot of people I know, this is actually quite important to them. But the one thing I'd say here though is that in most cases the customer just looks at the cost of the thing they are buying. What you need to consider is that it takes time to spec out a solution. Quotes just don't build themselves. So the extra that you pay isn't just because your IT company are more expensive for that product. They've invested time into doing this for you and that's included in the profit that they make in the hardware." Tech Topics covered in this episode of Techcess: The options for purchasing your office IT equipment Where you absolutely SHOULDN'T be considering buying it from! The pros of buying from your IT support company The cons of buying from your IT support company What you can do to make it go smoothly if you are about to purchase some IT equipment If after listening you'd like me to offer you some further FREE guidance on how you can ensure your IT purchases are well advised and fit for the unique purposes of your own business, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with me! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Let’s talk about your business data... It’s valuable and keeping it safe should be a top priority. If you don’t have much security in place, then it’s time to start implementing some basic measures right now. There are a variety of security solutions available that can help protect your business data. From preventing criminals from gaining access to recognizing attacks in progress, and minimizing the damage that can be done. However, there is no one-size-fits-all approach, as every business has different data protection priorities and data types. But, to get you started, there are three essential measures that we think every business should have in place. Listen to this latest Tech Update to find out more about them! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
We should start by admitting that this episode won't help you hire a hitman. Sorry. In this episode of Techcess , Mark Riddell talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks. Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and why you shouldn't share your birthday on social media... This is an episode you don't want to skip if you want to be kept informed of the latest risks cyber criminals pose to your business! The VIP experience Thanks to the Techcess podcast, host Mark Riddell was invited to attend the UK Cyber Week as a VIP. Being that Mark also wears another hat as one of the founding members of m3 Networks , he jumped at the chance and booked himself into some juicy talks... Confessions from an actual hacker If you've listened to Techcess before, you'll know how much Mark really doesn't like hackers. And I mean REALLY doesn't like hackers. So imagine how intrigued he was to know that the first presentation he would get to see would be from an actual anonymous hacker, there, live on stage. During the presentation, the hacker told a story of how his team managed to get access to a very high profile figure - who was trying to remain in hiding! - using nothing more than social media, a dating app, and some clever social engineering. Geoff White - Lazarus Heist podcast (BBC) talks phishing Another stand out moment from the event was the talk given by Geoff White from the Lazarus Heist podcast. Here's a link to listen to that if you haven't listened before yet. Mark was impressed with this talk because it featured a live demo of an actual phishing operation being carried out. And as Mark mentions, it's not easy to make live demos go smoothly during a live event! He also went to a talk from Tanmoy Hossain, from "Bob's Business" and his talk was called “Building Cybersecurity into Your Corporate Culture”. But of course the talk you're wanting to know more about - the talk that inspired this episode's title.... Jake Moore from ESET and his talk "How to hire a hit man on the Dark Web". And if you want to know more about that, you're just gonna have to click play to listen... Excerpt from episode 88 of Techcess ( Download transcript ) "So our anonymous hacker told us several stories of real world hacking missions that he had been involved with. Now, of course, we don't know who he worked for, we don't know which country he was from, we don't know who they were targeting. And I'm certainly not able to recall everything that he told us about. But I will tell you about one story that he told us. This was a mission where they had a target, and the target was a CISO. It's a chief information security officer of a large company. Don't know what industry they were in or why they were targeting this guy. And they believed that he was living out of a safe house, out in the countryside, but they didn't know where. And what the hacking group did was they created a fake LinkedIn profile and over the course of a few weeks, they used LinkedIn to build a relationship with the target." Tech Topics covered in this episode of Techcess: The VIP experience at UK Cyber Week What is the event and who should attend? The anonymous hacker and how his team tracked down a CISO How to hire a hitman on the dark web (kinda) If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be so you can avoid being targeted by the sinister types on the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Say goodbye to hackers with Microsoft's game-changing new feature! Microsoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How can you protect your business against ransomware attacks? In this episode of Techcess , Mark Riddell explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend! He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim! Busting the ransomware myth Ransomware attacks are increasing, making it essential that you're armed with the knowledge on how to better protect your business. A lot of business owners and leaders dismiss this from their task list, saying "oh it will never happen to us" or "hackers don't target companies like ours" but the opposite is true. Hackers go after the easy pickings, and they'll be able to predict your level of protection based on the size of your company. All it takes is one person in your business to take the wrong action with a rogue email, and everything can be lost in seconds. One very specific way of ensuring this doesn't happen... This topic is actually covered extensively in the first part of this episode with step one. Training your staff. If you're a business decision maker and you've been resistant to figuring out your staff's cyber security training, then you should definitely listen to this episode. You might be surprised! Excerpt from episode 87 of Techcess ( Download transcript ) " How great would it be if your IT support company did this for you and were able to provide you with a report showing the patch health of your systems? That would be a much better way than simply relying on your team to do this by themselves. m3 Networks weekly patch management is included as part of our IT support package, so all of our customers never have to worry about software updates. Do you know if your IT support company does this? If you're not sure, I recommend that you go and ask them!" Tech Topics covered in this episode of Techcess: The ransomware boogeyman and an overview of the threat to your business Step 1 - staff training Step 2- data backup Step 3- software updates Step 4 - antivirus Step 5 - MFA (multi factor authentication If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks .…
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Techcess: embracing technology and IT support for success in your business
Productivity tools should be... productive! Are you tired of hearing about all the amazing productivity tools out there, only to find that they end up making your life more complicated? You’re not alone. It turns out that bringing in new tech can actually backfire if it’s not properly integrated into your business. Maybe you’ve experienced this before. You get a shiny new tool, you’re excited to try it out, and then… crickets. No one knows how to use it, it’s not integrated with anything else, and it just ends up being a waste of time (and money). But fear not! There is a solution. And no, it doesn’t involve throwing your computer out the window and going back to pen and paper (although that does have a certain appeal). Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Want an easy way to take the guess work out of your business operations? Introducing... Power BI! In this episode of Techcess , Mark Riddell explains just what is Power BI and how can it help your business to grow. This is one of those episodes of Techcess that we love to publish. Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite so up to date with new technology. I mean, that's why we're here, after all. We'd like to think we're keeping you informed! Ha! What is Power BI and how can small and medium sized businesses use it? The software is cloud based, and it's absolutely free. At least to start. You can improve functionality and upgrade it to a paid tier but we think most people listening to this episode of Techcess (86) will find the free version just fine. Power BI is essentially a business intelligence tool developed by Microsoft. It's part of the Microsoft 365 services, and it allows you to connect various data sources to analyse and visualise your data and share insights with your team. Some might refer to this as a 'dashboard', which is common use of a spreadsheet. What are The significant advantages of using Power BI? One really powerful use of Power BI that Mark and our senior team really love is the ability to hone in on specific data points within your business. For example, you can click on a bar chart to see specific data, or use a map to zoom in on a specific region. This way, you can easily identify trends and patterns and get insights into your specific business. Excerpt from episode 86 of Techcess ( Download transcript ) "One of the things that we're actually doing here at m3 Networks is we are actually building some Power BI dashboards and incorporating those into a SharePoint site so that our team can see and share data across different departments within the business. Power BI can also automate the creation and distribution of reports. You can set up a report to refresh at a specific time, such as daily or weekly, and send it to specific stakeholders via email or shared through the web portal. This means you don't have to spend time manually updating reports and sending them to different team members, which can be a significant time saver." Tech Topics covered in this episode of Techcess: What is Power BI and how can it help your business? The differences between the free and paid version - and do you need to pay? What are the alternatives to Power BI? How us lot at m3 Networks can help you with integrating Power BI into your business. If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your operations technology is where needs to be, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Let’s talk about bots Not the friendly and helpful ones, such as ChatGPT, that we all love to interact with. We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work? In this episode of Techcess , Mark Riddell talks us through the benefits of hiring in co-managed IT services support. If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you. As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life easier and improve efficiency? An introduction to co-managed IT services Introducing co-managed IT services, the topic of this episode. We'll be exploring what they are, what they look like, and the benefits they can provide for your business. If you're not familiar with co-managed IT services or unsure about their benefits, this episode is a must-listen. We'll explain how co-managed IT services can not only massively benefit your business but also improve your own work and personal life. He discusses the problem of growing the business while still retaining the company's values and customer experience. The woes of an IT manager As an IT manager, you know the pressure of juggling the responsibility of managing your business's IT systems with limited resources. But what if we told you there was a solution that could take some of that weight off your shoulders? Introducing co-managed IT services, a partnership between your business and an external IT provider. With co-managed IT services, you can outsource parts of your IT operation while still retaining overall control of the IT infrastructure and strategy. By sharing the responsibility of managing your business's IT systems with an external partner, you can focus on what you do best as an IT manager, and that's improving your organization's IT strategy. Co-managed IT services allow you to prioritize the important things that have been on your to-do list forever, giving you more time to tackle those long-standing tasks that you've been unable to get to. We understand the importance of efficiency and maximizing productivity as an IT manager, and co-managed IT services are designed to help you achieve these goals. Watch the trailer for the episode What does co-managed IT look like? So what does a co-managed IT support service look like? And how does it work in a co-managed IT support arrangement? We learn more in this episode of Techcess. Excerpt from episode 85 of Techcess ( Download transcript ) "Co-managed IT will also free up your internal IT staff to focus on more strategic projects that are aligned with the business's goals that can help you to improve efficiency and productivity in the business and help to deliver better product or service for your own customers. And having a team of experts allows co-managed IT support to quickly identify and address any problems. With minimal disruption to operations, this leads to improved workflows and faster troubleshooting. It also helps you to keep up to date with the latest trends in technology too." Tech Topics covered in this episode of Techcess: What co-managed IT services are The business benefits of working with a co-managed IT services provider The personal benefits of working with a co-managed IT services provider How to take the next step towards getting help in your business from a co-managed IT services provider If after listening you'd like Mark to offer you some further FREE guidance on how you can make use of a co-managed IT services provider in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
The amount of sensitive information stored on our phones is staggering Financial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen. This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, network access, and file systems. So let’s help you protect yourself! Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How secure is the email in your business? In this episode of Techcess , Mark Riddell talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals! And he warns how relying on your Office 365 keeping you safe and protected is not enough! Your Email Service is Not Enough You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong! It's our hope that you'll listen to this episode and understand that if you are ignoring your email security, you might need to get it back on your to do list as soon as possible! Watch the trailer for the episode The Consequences of an Email Attack You could be forgiven for only focusing on the costs of service provision for all the technology tools you're using in your business. But have you given any thought to the costs associated with NOT taking action when it comes to the security of your business. In this episode of Techcess, we talk you through some of the implications and consequences you'll have to face in the event of a email security breach. Excerpt from episode 84 of Techcess ( Download transcript ) "But what the cybercriminals do when you get hit with ransomware is they [00:02:00] actually look at your particular business. They look at the size of your business, look at how many employees you have, how long you've been in business, and they will actually tailor the ransom based on your business. And the reason is, is because they need you to be able to afford to pay this." Tech Topics covered in this episode of Techcess: Your current email service is probably putting you at hundreds of thousands of pounds worth of major risk The statistics and numbers involved in email breaches Why Office 365 is not good enough How affordable decent email security can be If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your email security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
The whole world is suddenly talking about Artificial Intelligence. From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet. These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier. But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the ‘DOS prompt’. And when did you ever have to ‘defrag’ your phone? Experts believe that these new AI tools will become the building blocks of a whole new world of tech, redefining the way we interact with computers and machines. So let’s help you decode some of the terms you’ll hear this year. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
1 From breaches to black markets - how your business information ends up on the dark web (and how to stop it!) 10:23
Want to ensure your business information isn't in the hands of criminals on the dark web? Listen now! In this episode of Techcess , Mark Riddell talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web. He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now! The 'dark web' - what is it? As a managed IT service provider, we at m3 Networks understand the importance of protecting your sensitive information, and we believe that all businesses should take steps to achieve this goal. And as business owners ourselves, we totally get how important it is to make sure you are doing everything you can to protect the things that you've worked hard for and poured your heart and soul into for years and years. And that's why first off, we're going to explain in this episode what the dark web is. Watch the trailer for the episode How your data ends up on the 'dark web' So your business information can end up in the dark web through [00:02:00] a variety of ways including data breaches. So where you are using a service and you've got your usernames, passwords, address information, maybe a credit card stored - if that website or service gets hacked leading to one of the aforementioned breaches, then your info is likely to end up in the dark web, Excerpt from episode 83 of Techcess ( Download transcript ) "Now, what does this all cost, I hear you asking. The cost of dark web monitoring can very dependent on the specific needs of the business and the level of monitoring required. Now, some service providers will offer basic packages that may start at a few hundred pounds per year, while others may offer more comprehensive packages with more advanced features that can cost several thousand pounds per year. Typically these things are gonna be charged either in a per user or per business basis. And custom monitoring alerts, of course, are gonna cost more than just a basic breach credential monitoring package. But in general, the cost is gonna depend on your business's specific needs. It's important to note that the cost of a monitoring service should be considered as an investment in security and protection of your business, and may ultimately save money in the long run by preventing costly data breaches." Tech Topics covered in this episode of Techcess: What is the dark web, really? How your data ends up on the dark web The five benefits of using dark web monitoring The cost of dark web monitoring If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your data stays OFF the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! . Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks Techcess is part of the Podknows Podcasting network…
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Techcess: embracing technology and IT support for success in your business
Ever tried to buy tickets for a huge event and found the site's collapsed under the strain? The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for. Criminal Distributed Denial of Service attacks – DDoS, for short – exploit the same principle. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How to ensure your business doesn't become a victim of its own success when it comes to IT. In this episode of Techcess , Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back. He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers. Mark emphasises the importance of ensuring that customers still feel the same connection with the business. There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems. Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective. Watch the trailer for the episode Challenges faced by businesses with inefficient IT and when to consider outsourcing IT services Mark discusses how many businesses struggle with managing their IT as they grow, often due to either trying to handle it themselves or working with inadequate IT partners. This can result in a chaotic and disorganized system with files stored in different places. Excerpt from episode 82 of Techcess ( Download transcript ) "I think it's maybe because although I'm a techie, I do have a hospitality background, too. I work in hotels for a few years, I've worked in retail, as a student have worked in those kinds of environments where I became very, very switched on to customer service and seeing things from the customer's point of view. And I think that's really important. I think the word that you can use to wrap up this is like empathy, being able to understand what it's like, from the customer's point of view, because, especially with technology, when people are frustrated about a technological problem is very easy as a technician to go, well, it's not that big of a problem. Because you understand the problem, you don't see it as a big deal. But to the person that can't print something, or they can't find an email, or they forgotten the password to something to them, it's a huge problem. " Tech Topics covered in this episode of Techcess: The thing m3 Networks themselves had to deal with Bedside manner in service When companies don't get tech right How to choose a proactive IT partner If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
AI chatbots have taken the world by storm in recent months... We’ve been having fun asking ChatGPT questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes. But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Our positive reviews for managed IT services aren't just bragging material. We're turning them into cash for kids! Mark from m3 Networks talks to Claire Anderson from Radio Tay to get the gossip on this joint fundraising partnership. Radio Tay's Cash for Kids The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project. During her chat with Mark, she highlights the transformative impact of the charity on the lives of children and families in need, particularly a teenage girl with autism who could not afford swimming lessons. She explains how the charity had to adapt during the pandemic, with Claire describing the challenges they faced and how they overcame them. Watch the trailer for the episode Learn more about Radio Tay's Cash For Kids If after listening to this you want to find out how you can also get involved and help raise much needed funds for Cash For Kids, we'd love you to do so. Here's where you'll find all the information on the project, as well as all the other awesome work they do for the community. Check out the Radio Tay website here - https://planetradio.co.uk/tay/cashforkids/ Excerpt from episode 81 of Techcess ( Download transcript ) " Just incredible. I'm, so proud of her. It almost feels like she, she could be my own, you know, so proud of her. To have that and to see that journey from not even being able to afford swimming lessons to now being given this amazing opportunity... I think I'm right in saying she is the only Scot as well, the only Scottish person that has been chosen for that Special Olympics team in GB, which is just incredible. " Tech Topics covered in this episode of Techcess: What the connection is between Radio Tay and m3 Networks How Cash For Kids helps What m3 Networks are doing to get involved How you can also get involved The links you'll need: https://planetradio.co.uk/tay/cashforkids/ cashforkids@radiotay.co.uk 01382 200100 Visit facebook.com/cashforkidstay to send them a message The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
To protect your home from an intruder you make sure your doors and windows are all locked and secured. You might go further: build a fence around the perimeter, perhaps even get an angry-looking dog to stand guard. But there’s no point going to all that effort if someone’s already broken in and set up camp in the basement. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
Your cyber security isn't very good. But don't panic! We can easily fix that. Mark from m3 Networks explains why you as the decision maker have the power to overcome your ball sucking cyber security! Getting the right information for securing your business through cyber security As a business owner or the person responsible for IT in the business, it is your responsibility to ensure that the business has the right IT systems in place so that their product or service can be delivered to customers. This starts with getting the basics right, such as having the correct internet connection, bespoke hardware, fast wi-fi, and up-to-date software and cloud applications. In order to make an informed business decision, it is important that the correct information is presented in a way that can be understood. As the business owner, you have the knowledge and expertise to understand the needs of your business and customers, and use this to make decisions. Just as you would rely on an accountant to understand and present financial reports, you should make use of the IT experts to provide you with the information you need to make decisions in relation to IT. It is not uncommon to hear people say they do not understand technology and want to avoid having the conversation. However, with the right knowledge and guidance, it is possible to make decisions based on sound information. With the right information presented in a way that can be understood, you can take the right steps towards securing your business with quality cyber security. And that's exactly what this episode is all about. Watch the trailer for the episode Why your IT company should not blame YOU for your lack of cyber security protection! It is easy to blame customers for not spending money on up-to-date cyber security protection, especially as cyber-attacks are becoming more and more frequent. However, it is important to remember that when a customer does suffer from an attack, it will be a major inconvenience for both them and the IT company. Statistics, such as the fact that businesses are more likely to suffer from a cyber attack than a fire, fail to emphasise the true severity of when an attack does occur. There's no emotional connection to the problem yet. The IT company is simply seen as trying to 'upsell' services. As a customer, your lack of cyber security protection is due to your IT company's inability to educate you Until the customer has experienced the pain of a cyber attack, they simply don't understand the need for quality cyber security protection! But what many IT companies fail to realise is that the lack of cyber security is not the fault of the customer, but their own. Too often, IT companies make the assumption that just because they've presented information to the customer, they're now aware of the risks and the solutions. And they assume the customer's now equipped with knowledge to make a sensible decision about the level of protection they're hiring, and that they're simply choosing not to do so. But the reality is that they may not have the technical knowledge to understand the issue or the solutions. So it's really important that IT companies not only present the right information, but also make sure that it is explained in a way that the customer can understand, so that they can make the right decisions in terms of cyber security protection. Excerpt from episode 80 of Techcess ( Download transcript ) " And the majority of IT companies out there just aren't doing this or aren't able to do this for their customers. We've seen a number of businesses looking to change IT company because they woke up to the fact that their IT provider is out of the depth on cyber security. And sadly, this usually happens after they've had a cyber attack. [00:05:57] So what I'm here to try and tell you today is that [00:06:00] this is actually a sales problem. Your IT company doesn't know how to present cybersecurity services to you in a business conversation. They just try and sell your service with no context around why you need it. They know why you need it. They know the problem it solves. " Tech Topics covered in this episode of Techcess: Why most customers don't make the right decision around cyber security (hint - it's not their fault!) Why your IT company isn't helping you solve the issue What m3 Networks recommends What you can do to solve the issue If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security no longer sucks balls, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
If you employ anyone aged between 16 and 19, you need to pay special attention to the cyber security training you’re giving your team. A new study has revealed that a host of worrying online behaviour has become almost normalised among many young people. And much of this activity is illegal. We’re not talking serious cyber crime such as ransomware attacks or stealing data. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
You've onboarded with a new IT provider. What's next? Mark from m3 Networks talks us through what the next 30, 60 and 90 days looks like! What happens for your business when the next stage starts? So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like. Last week I talked about the onboarding process and how you want this to be slick, and if you've chosen the right IT company, then it's gonna have hopefully gone well. This episode should act as an opportunity for you to compare and contrast what a typical m3 Networks transition looks like and what you're experiencing with your new IT provider! Watch the trailer for the episode The next 90 days! So we're gonna talk about what should happen after you've come on board with your new IT provider. We're going to take you through the m3 Networks onboarding guide that we send to customers after we've onboarded them. We'll also talk about what that looks like and what you can expect to happen. Excerpt from episode 79 of Techcess ( Download transcript ) " Quite often when it comes to IT support, there's some grey areas of, well, what's included in what's not included, so we make sure that people understand the areas that out of scope of things that we would handle. These are not areas of specialty that we get involved with. Yes, we understand them. Sometimes they're devices on your IT network, but understanding that we can help with these things and provide third party support and speak to the other companies that are involved. But just understanding kind of what it is we actually do and what it is that we don't do. " Tech Topics covered in this episode of Techcess: The next 90 days Weekly maintenance Out of scope FAQs If after listening you'd like Mark to offer you some further FREE guidance on how to simplify a risk-free change to your IT support provider, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Another day, another scam. And this is a sneaky one. Cyber criminals are getting smarter. This recent malware threat is unusually smart. It impersonates a highly trusted brand name to get a foot in the door. Targets receive a convincing looking email that appears to come from a widely used e-signature platform. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How can the onboarding process go wrong when you change IT providers? Mark from m3 Networks talks us through the risk you'll be facing when you decide to improve your IT support - and how you can mitigate the risk! What can go wrong when you change IT support provider? Businesses often stick with their IT company despite dissatisfaction due to fear of switching. This fear can sometimes be realised by two possible scenarios: the current IT provider making it difficult after being informed of leaving, and the new IT provider not having a smooth process for onboarding. In this episode of Techcess, Mark talks us through what we should be ready for when it comes to changing IT providers. Watch the trailer for the episode The possible nightmare scenarios explained! As Mark explains, there's two very real threats to your stress free change to a new IT support povider! The first nightmare outcome of switching IT companies is when your current IT provider decides to make life difficult after you've informed them of your intention to leave. This could include things like holding your data hostage, or not responding to requests for help in transitioning by your new IT support provider. Excerpt from episode 78 of Techcess ( Download transcript ) " Onboarding a customer is a huge undertaking. If it's done properly, from an IT company point of view. It's really important then that we onboard the right customers that are gonna be a good fit for our business too. So it's a two way thing. This is very much a relationship with your IT provider or IT partner. So we kinda like to describe it cause working in partnership with customers is the way that we operate, but it's fine because you know, it's our job and we know it's our job to onboard the customer, to make sure it's slick and to make sure the customer doesn't have to deal with the fallout of things going wrong. Here's a list of usernames and passwords. Get on with it. We will spend time to understand and to figure out the network. Cause it's our interest to do that. Cause we are now the ones holding the baby and the customer is relying on us to then provide support. But you do get dropped in the deep end sometimes when you're onboarding. " Tech Topics covered in this episode of Techcess: What the process looks like when you're onboarding The two ways things can go wrong! A horror story How m3 mitigates against these issues If after listening you'd like Mark to offer you some further FREE guidance on how to simplify a risk-free change to your IT support provider, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
How’s the January health kick going? Lots of us take our health seriously – once a year, anyway – and it’s good to spend time thinking about whether you’ve been looking after yourself (and better still, doing something about it). Your doctor would probably like to see you once a year for a health check, just to pick up any small problems and stop them getting worse. It’s exactly the same principle with your technology. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here .…
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Techcess: embracing technology and IT support for success in your business
How much should you expect to pay for IT support if you're a small business? Mark from m3 Networks shares expertise as a long standing IT support provider, discussing the various pricing models available and the challenges that businesses face when trying to determine the cost of IT support. What does IT support cost for your business? Even if you've got an IT company, you know what it costs from your current provider, but that's based on the location that they're based in. It's based on the services that they're providing too! In this episode, Mark shares why businesses in larger cities tend to pay more for IT support, and how you can 'hack' that issue to your advantage! Watch the trailer for the episode The pricing models explained! As Mark explains in the episode, IT pricing can be a bit of a 'minefield' and is dependent on various factors, including what kind of business model your would-be IT support company is using. The traditional "break-fix" model of IT support, where a technician is only called out to fix a problem and the customer is then billed, is in Mark's words, 'outdated'. Mark offers reasons why you might want to look elsewhere if that's the pricing model offered by the IT support company you're thinking of working with! You need MSPs (managed services providers) In this older episode, we talked specifically about zoning in on MSPs (Managed Services Providers) for your IT. And the issue is coming up again in this episode. Spoiler alert - this is where Mark feels you should be looking when it comes to your IT support needs, and he makes his case for why, in the episode. m3 Networks in particular are working more proactively and providing a much more fully managed IT support, actually taking responsibility for managing clients' IT systems. Excerpt from episode 77 of Techcess ( Download transcript ) "At a basic level, you might find companies will provide you with a remote support contract and you have a problem. They'll log in remotely and then they'll fix it. All they're doing is replacing the call out guy in a van service with dial in remotely using some sort of free software, and typically a lot of these smaller MSPs will be using free services like TeamViewer or LogMeIn, that they're not really proper managed IT tools. Yes, they allow you to get a remote connection to a computer somewhere else, but that's literally all it does. I think it's fair to say that most businesses aren't looking for what I've just been describing. Most businesses don't just want a break, fix call out service. If you do, then you can stop listening and go and find that." Tech Topics covered in this episode of Techcess: What does IT support cost for your business? The pricing models explained! MSPs (managed services providers) Location of your ideal IT support company Are they offering you weekly maintenance? The importance of regular meetings Where m3 Networks fits in with pricing (so you can get a good idea for your comparisons) If after listening you'd like Mark to offer you some further FREE guidance on how to figure out where to look for your MSPs (without enduring a cringey sales pitch) book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! Book a free chat with Mark ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
It seems that Gen Z and even some Millennial employees are less tech savvy than many employers might expect. It’s an assumption that’s leading to a sense of ‘tech shame’. Younger workers may have grown up using Snapchat, TikTok and Minecraft, but they’re not always equipped with the skills they need to adapt to the workplace. A recent study has found that one in five employees aged 18 to 29 feel judged when they encounter technical issues at work. That’s compared to just one in 25 employees aged 40 or over. Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin. If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app. Fancy giving the Techcess technology podcast a review and rating? Click here.…
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Techcess: embracing technology and IT support for success in your business
Time to think about cloud security! Mark from m3 Networks explains exactly what kind of business uses cloud services and how they should be protecting them. (Spoiler - you are!) How to tell if you're using cloud services There's a fairly easy way to tell if you're using cloud services in your business. You're using a computer that does things outside of the limits of your computer itself. So yes, you're using cloud services. Now we've established that, best we discuss just how you protect them! Watch the trailer for the episode Let's be real - you hadn't even really thought about cloud data protection before now... As an IT professional with decades of experience, Techcess host Mark Riddell knows that every business today relies on cloud services in some way. Whether it's for storing data, hosting applications, or delivering content like this podcast episode, the cloud has become an integral part of modern business operations. But many businesses don't take cloud security seriously enough. They think that because the data is stored off-premises, it's someone else's responsibility to protect it. But that's not the case. It's still your data, and it's your responsibility to ensure it's properly backed up and secured. Listen to this episode (76) of Techcess to learn more about how you can ensure your cloud services are safe and secure. What are your responsibilities when it comes to your cloud data protection? In this older episode, we talked specifically about your responsibilities for cloud data protection within Microsoft Office 365 specifically. But the issue impacts more widely than just in that software. Pretty much everything you do now involves the cloud in some way. Excerpt from episode 76 of Techcess ( Download transcript ) "So, I think we can all agree that every business is using cloud services. That's the first thing. The next thing to talk about is how are we gonna protect the cloud services? And of course, it varies depending on the cloud service. Not all cloud services are gonna have some of the security features and stuff that we're gonna talk about. But if we're thinking about things like Office 365. Your accounts package, social media accounts, all these things will have most of the stuff that I'm gonna tell you about. I think it's fair to say that most businesses wouldn't be able to do business nowadays without some sort of cloud services in some shape or form, whether it's just email or whether you've moved your entire line of business applications into the cloud. We all rely on the cloud services, so because we're so reliant on it, we need to ensure that we're protecting it. " Tech Topics covered in this episode of Techcess: Who uses cloud data services? What you're responsible for with them How you can ensure your cloud services are safe and secure More about MFA (multifactor authentication) again Encryption of your cloud data Backup of your cloud data If after listening you'd like Mark to offer you some further FREE guidance on the state of your cloud data protection or even your wider IT situation (without enduring a cringey sales pitch) book a no-obligation free 30 minute chat with him now. Book a free chat with Mark ! The giveaway guide! (It's totally free, and you won't even need to give us your email address!) Click to get Your Need-To-Know Guide To Cloud Security! Psst! Just quickly! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Countless employers still don’t trust their people to do their best work unless they’re physically in the office. But while managers may be struggling to adjust to our new hybrid working world, this perception is a long way from the truth. Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin. If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app. Fancy giving the Techcess technology podcast a review and rating? Click here.…
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Techcess: embracing technology and IT support for success in your business
Great excuse to upgrade your telephony and save money - soon you won't have a choice! Mark from m3 Networks explains what's happening to BT's legacy PSTN network... Is your office phone system still on the old style copper wire network? Did you know that your telephone handsets might not be the only thing using the old PSTN system that's been around for longer than most of us have! In this episode, Mark will be talking you through everything you need to know about the forthcoming switch off, and why you shouldn't wait until the deadline that's coming up in less than three years now. Watch the trailer for the episode The switch to VoIP Telephony - why you need to and how it can save you money In this week's episode, we'll be discussing how you can save up to 60% on your telephony costs by switching to a VoIP telephone system. The reason for this switch is that soon enough, the PSTN (traditional phone) network will be shut down. This means that every phone line in the UK will have to be moved to a digital system, such as Voice over IP (VoIP). This change will not only affect voice services, but will also mean that businesses will need to update their other tech that's connected to the PSTN line. Mark will clue you in to what those might be, so you can be fully prepared for any disruption that might occur. Additionally, ISDN is coming to an end. As a business owner, it's important to be aware of this change and make the necessary updates before it's too late. Listen to this episode 75 of Techcess to learn more about how to make the switch and how it can benefit your business. Want to know more about VoIP specifically? In this older episode , we dive into the importance of having a reliable telephony system for your business, and how VoIP technology can provide cost-effective solutions for engaging with customers, keeping pace with rapid product development cycles and protecting digital rights and data from hackers. We welcome Myles Leach, the MD of NFON , a company that offers VoIP technology and telephony equipment across the UK, to share his 20+ years of experience in technology and business and address common FAQs about VoIP. Myles discuss how if you will lose features and functionality of your existing system, if it will cost more than you are currently paying and what you might be paying for that you don't need. Listen to episode 13 - How can I improve my chances of business Techcess with a VoIP system? - to learn more about how VoIP can help your business stay in touch with customers, even during the busiest periods. Back to this episode.. Excerpt from episode 75 of Techcess ( Download transcript ) "Now, when it comes to technology is always better when you consciously make the decision to make the change, because then you can do it in your own time, under your own control. If you wait until the last minute you might be forced in a route that potentially wouldn't have one down had you actually put this on the cards a bit earlier. So at some point before 2025, you'll need to move from PSTN and ISDN services to the latest IP technology. And you probably know that the digital rollout and full fibre network and stuff is way behind in the UK. Maybe you didn't, but it is, but they're on it. They're trying to get things up to speed so they can support this switch off. So the next thing that's going to happen, and I mentioned this earlier that there is a date this year, which in September 2023, BT are going to stop selling traditional phone lines in all exchange areas. " Tech Topics covered in this episode of Techcess: What other devices are connected to a phone system? On-premise phone system vs VoIP. Why is this happening? How you used to need a phone line to get a business bank account What's happening with PSTN phone lines. What's the cut-off date for BT's PSTN network? Why telecoms companies make all of their money from telecoms If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your telephony or wider IT needs, without enduring a sales pitch, book a no-obligation free 30 minute chat with him now. Book a free chat with Mark ! Psst! Just quickly! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
If you're thinking of shopping around for a new IT services provider... Mark from m3 Networks explains how he can help you make sure you choose the right one for your business! Does your IT services provider suck? Time for a new one. But who? In this episode, Mark will be talking you through what the " 2023 IT Services Buyer's Guide " is. Hopefully you've carried out the free security audit offered in the previous full episode, and you've ensured your business is protected. On the off chance you found it isn't, and you're now looking to shop around for a new IT services provider, this episode (and the attached free guide) is here to help you do that. Watch the trailer for the episode The importance of working with the right IT services provider As a business owner, you may understand the crucial role IT plays in your success. But when technology issues arise, it can surface a lot of hidden leaks in your system, and sink your team's productivity. This is where the partnership with your IT support company becomes invaluable. As a Director of m3 Networks, Techcess host Mark Riddell knows only too well how quickly things can go wrong if you don't have the correct IT support system behind you. And that's why he's put together this updated " 2023 IT Services Buyer's Guide " for you to download for free, and this episode to talk you through it! Why having one IT person probably won't cut it! Look, let's be honest about it. You can get away with just one IT person in your team. But it's not optimal. And having a team of IT professionals rather than just one individual will mean you're far more likely to be covered for most issues, particularly when considering cybersecurity. Relying on a single IT person to handle all of your business's IT needs is more than likely to result in a serious headache at some point! Excerpt from episode 74 of Techcess ( Download transcript ) "The other thing that we talk about in IT services Buyer's Guide is that what would typically happen during the first 90 days when you move IT company. This is the honeymoon period, this is where things are new, there can be a lot of change happening. So what will typically happen in that first 90 days? Ask them that question, what does the first 90 days look like? What you're wanting to really see is do they have a typical standardised onboarding strategy that they can describe? .." Tech Topics covered in this episode of Techcess: Using the guide to formulate questions The benefits of a co-managed IT services environment Learning the first 90 days Working with an IT company is a bit like a marriage Why it's important for Mark that customers understand what they need to know to make an informed decision regarding their IT services provider If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your wider IT needs, without enduring a sales pitch, book a no-obligation free 30 minute chat with him now. Book a free chat with Mark ! Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Do you have Windows based systems in your office? This bonus episode explains why you need to be more vigilent! Windows machines are very common in offices around the world. But with that comes an increased danger of attack. Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark! Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin. If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app. Fancy giving the Techcess technology podcast a review and rating? Click here.…
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Techcess: embracing technology and IT support for success in your business
Is your server room a snake's wedding? Mark from m3 Networks explains how you can make your server room less of a snake's wedding! Is your server room an absolute mess? Are you struggling with cluttered and disorganised server rooms? You're not alone. As Mark explains in the episode, the teams at m3 Networks have seen a lot of server rooms that are just as chaotic as yours, if not more so! What tips will Mark offer in this episode of Techcess? In the episode, Mark offers his expert advice on how you can quickly and easily declutter, optimise, and properly label your space for improved functionality and efficiency. From removing redundant equipment to replacing long cables and disposing of old IT equipment, we've got you covered. Say goodbye to tangled cables that resemble a snake's wedding! And get ready to say hello to a well-organised server room. Take action on your cluttered server room full of tangled cables - before it's too late! It is important to get on top of tangled cables in your server room before it becomes too late because cluttered and disorganized server rooms can lead to decreased efficiency and productivity. When cables are tangled and difficult to navigate, it can take longer to find and fix issues, leading to downtime and lost revenue. Additionally, tangled cables can also be a safety hazard, as they can easily be tripped over or damaged. Excerpt from episode 72 of Techcess ( Download transcript ) " Get rid of all the old crap that's lying around in the server room. All the old IT stuff, get it disposed of properly. There are companies out there if you search for it, recycling, things like that, that will come and pick up stuff. Now they used to come and get stuff for free, like if you had over so many devices they'd say, "Right, if you've got more than 50 devices that need recycling, we'll come and collect it for free. But nowadays they tend to charge for it. " Tech Topics covered in this episode of Techcess: The 'snake's wedding' server room and why it's a problem! Mark's advice on why you need to clear it How you can make immediate changes! If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your server room and general IT organisation without enduring a sales pitch, book a no-obligation free 30 minute chat with him now. Book a free chat with Mark ! Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Your Office 365 security could be in major danger if your IT company's getting this wrong... Mark from m3 Networks explains how your IT company needs to be on top of one very important security measure with Office 365! Is your IT company putting your Office 365 security at risk? Find out in this episode as we discuss the importance of one particular thing they should be checking to ensure you have enabled. Also, we'll be explaining how you can take up Mark's offer of a free security audit to ensure your business is protected. Don't assume that just because you have an IT company working with you, that you're covered when it comes to your cybersecurity! Your current IT provider is just that - an IT provider. Not a cybersecurity specialist! With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business. And so sometimes the IT provider that you chose at one point in your business's life span may not be the correct one for where your business is now. And a big issue with this is your cybersecurity. In this episode, Mark explains how having an IT support company working for you is not guaranteeing your Office 365 security. On the contrary, they may actually be putting it at risk! How you can know your Office 365 security posture? With an m3 Networks free audit of course! Are you worried that your IT company might be putting your Office 365 security at risk? In this episode, we'll be discussing the importance of conducting an Office 365 security audit to ensure that your business is protected. Our team offers a free Office 365 security audit to help you understand your security posture and identify any potential vulnerabilities. Mark will explain what it is, what it will show you, and the procedure for getting one. Don't assume that just because your IT company is managing your Office 365 environment, they are always keeping your security up to date. Make sure to regularly check your Office 365 security to keep your business safe online. We'll even tell you how you can get around any awkward conversations with your current IT provider should you want to get one from us! The hidden holes in your Office 365 security In the episode, Mark mentions how you could already have hackers in your system, exploiting email forwarding rules. He recaps the basics of that issue in this episode, but should you want to take a deeper dive, and learn how you can prevent this very dangerous problem in your business, be sure to check out that episode, linked here: https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ Excerpt from episode 72 of Techcess ( Download transcript ) "It's not because they don't care about your Office 365 security, because if you ask them, of course they'll say, yeah, of course we care about your client cybersecurity. The reason is because as you know, multifactor authentication is either going to send a text or it's going to ask through an app to authenticate the login. But if you're an IT company and you've got multiple technicians and any one of the technicians may have to log into the customer's environment right to the customer's Microsoft Office 365 tenancy. If that multifactor authentication is attached to, say, the managing director or the business owner's mobile phone and they're on a holiday skiing and one of their technicians needs to log into your Office 365 to make a change or to create a new user or to delete a user that's left the business or something... When they try and login it's going to trigger the MFA to someone who's not in the business or is not available. So then how do they then manage that and getting logins to the systems? Well, it all comes down to the systems that your IT company is using...." Tech Topics covered in this episode of Techcess: Your Office 365 security and the specific requirements for meeting Cyber Essentials compliance Multi Factor Authentication security holes Advanced auditing and advanced logging Red flags from Russia! Is your email being forwarded? You need to know! The FREE Office 365 security audit from m3 Networks The correct way to create administrator logins The difference between an IT provider and an IT and cybersecurity provider, and the danger of not knowing which you're working with! If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your Office 365 security without enduring a sales pitch, book a no-obligation free 30 minute chat with him now. Book a free chat with Mark ! Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
When can you finally forget your password? This bonus episode brings an update on the continuing campaign to rid us of passwords! Passkeys are set to take over from traditional password to give us a safer, more secure way of logging into our online accounts. That will be a major step forward for online security, and it’s gathering pace quickly with more and more big names adopting the technology. So how long will it be before we finally wave goodbye to the password? Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
Do you have many different IT suppliers? mark from m3 Networks explains what the risks are if you consolidate them (and why you should anyway!) This episode is a must-listen for anyone who gets their IT services supplied from lots of different vendors! In today's world where technology is constantly evolving, it's increasingly important to have a reliable source of IT services. With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business. So let's help you figure it out! In this episode, Mark talks about VoIP services, and mentions a previous episode in which he chats with m3 Networks' vendor of choice, NFON. Here's the link to that episode if you want to have a listen and learn more about the go-to VoIP of choice for m3 Networks customers!: https://link.chtbl.com/VOIP-leach-71shownotes Here's where you can find all the other episodes in which we've discussed VoIP on the podcast, too. https://www.techcesspodcast.com/search/?q=voip Multiple-choice IT services vendors You can have multiple choices for your telephony. Even more choices for your broadband provider. And then when it comes to the office stuff... printers, VoIP phones... the options are endless. Fortunately, there is an alternative: consolidating your IT services with one single provider. What's stopping you from going all-in with buying everything from your IT company? The decision to move all your services into one simple convenient invoice doesn't come without risks. And the point of this episode is to make you aware of those risks so you can make an informed choice about whether to stay in your current situation of having hit and miss services, or to go all in with one vendor. Excerpt from episode ( Download transcript ) "Telecoms companies for years have had it really good, I think. Because I've seen loads and loads of invoices from telecoms companies for phone systems, and it's pretty shocking what they get away with charging. For example, I've seen on an invoice where it would just say, 'maintenance fee £80'. And that's £80 a month, not a year. And the customer's got an on premise phone system. They've had it for years. They've got an 80 pound a month maintenance fee. And I say, 'what is that for'? The customer is like 'we've no idea'.. . " Tech Topics covered in this episode: The many different types of IT services providers Why some of these service providers suck! A lesser-known truth: you pay more when you buy direct How some services might be ripping you off! The importance of understanding your options with contracts Avoiding being 'locked in' with any one service The downside of working with one supplier for all your IT stuff What to do if you want more specific help with ensuring your business is fully IT efficient! If you'd like Mark to offer you some FREE guidance on where you currently stand when it comes to your IT set up without enduring a sales pitch, book a no-obligation free 30 minute chat with him now. Book a free chat with Mark ! Psst! Just quickly! Want to take a quick test to figure out your level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Almost half of people with social media accounts have admitted to falling for shopping scams. This bonus episode brings a festive warning! If members of your team are doing a little last minute Christmas shopping from work, how can you be sure your business is protected? New research shows that a massive 47% of people have clicked on links hoping to get a great deal, and instead ended up giving financial and personal details to cyber criminals. Listen to this latest Tech Update to find out more! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
1 Cyber Essentials certification soon requires cloud services multi-factor authentication - are you prepared for it? 21:17
The grace period is coming to an end - Cyber essentials certification will soon mean Multi-FActor authentication is a must! mark from m3 Networks explains why you need to think about how prepared you are for the change over! The grace period for cyber essentials certification is coming to an end! Listen to learn how you can be ready! You've had your grace period. And the big updates to Cyber Essentials certification requirements are looming fast. Are you ready? One of the big requirements of the certification that are coming into effect early next year, is Multi-Factor Authentication on your cloud services. In this episode, Mark Riddell will be talking us through everything we need to know about why that is, and what we can do about it. Just quickly... Want to get your free copy of the book Mark has recently published? Here it is. https://m3networks.co.uk/emailhijack/ And here's an episode of this podcast in which Mark explains more on what the book is about! https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ Ok great. Back to the episode... Firstly, what is multi-factor authentication? In recent years, multi-factor authentication has become an increasingly popular way to help secure online accounts. But what is it, and how does it work? Multi-factor authentication is a security process that requires more than one method of identification to verify a user's identity. Typically, this means providing a username and password , as well as something else that only the user knows or has access to, such as a security question or unique code. This extra layer of security can be helpful in preventing unauthorized access to accounts, especially in cases where passwords may have been compromised. Multi-factor authentication can also be used to authorize transactions or logins from different devices, helping to ensure that the user is who they say they are. While not foolproof, multi-factor authentication can be a powerful tool in enhancing account security. It is recommended that all users enable this feature on their online accounts whenever possible. Excerpt from episode ( download transcript ) " So for as long as Multi-Factor Authentication has been a thing in 365, we've had it on admin accounts that we manage for our customers. It's just suicide to have anything else. But then you find out that actually there's three or four admin accounts in this customer's 365. What are the other admin accounts for? And then you realise that, oh, the Managing Director's got admin rights in his account and oh, there's someone else in the company that's got admin rights. Oh, the office managers got admin rights! And then they go, 'yeah, but that's because we like to be able to log in and reset passwords without having to go to an IT company'. And then I'm like, okay, why are you doing that? 'Well, because our IT company takes ages to respond to things and if we need to change someone's password, we want to be able to do it quickly'. Okay, there's a few things at play here. One, the IT company is taking too long to respond to things. You should really think about changing IT company... " Tech Topics covered in this episode: The Cyber Essentials certification 'grace period' Your router's default password must be changed! The impact of the requirements on your cloud services Why multi-factor authentication is essential Allowing self serving password updates What to do if you want more specific help with ensuring your business is ready for the upcoming Cyber Essentials certification requirement updates - and in particular with multi-factor authentication! If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now. Book a free chat with Mark ! Want to take a quick test to figure out your level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Is teams about to be unseated as the business suite master? This bonus episode brings us up to date on this potential update to Zoom! You think Zoom , you think video calls. For millions around the world, it’s a tool they rely on at work every day. But for productivity, collaboration and workplace integration (as well as video calls), it’s Microsoft Teams that’s leading the way. But for how much longer? Listen to this latest Tech Update to find out! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
Have you planned your next major IT purchases yet? mark from m3 Networks explains why now is the perfect time for you to think about kitting out your IT You've got a bit of time left to take advantage of a major saving through your tax liability - but you've got to be quick! It's not every day the government pressures you to treat yourself to a new toy. So the fact they're asking you to do so now, and even offering to pay you to do it (kinda!) is a good reason for you to take notice! Thanks to a tax office initiative, you'll be able to invest in your IT and buy brand new equipment, and you'll actually get paid for it! But you haven't got much time... Read on to find out more... Just quickly... Want to get your free copy of the book Mark has recently published? Here it is. https://m3networks.co.uk/emailhijack/ And here's an episode of this podcast in which Mark explains more on what the book is about! https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ Ok great. Back to the episode... How to claim your new equipment and get 'cashback' In this episode, Mark from m3 Networks will explain how super deduction works. In a nutshell, it's a way of leveraging capital gains tax relief on any new equipment you buy for your office as part of your operations. Here's the link Mark suggested you to read during the episode: https://www.gov.uk/guidance/super-deduction Excerpt from episode ( download transcript ) " So if you want new computers in the next few months, we recommend that you act quickly on this. Because supplies of hardware are still disrupted through the pandemic, it's still difficult to get hold of certain types of equipment or specifications of certain types of equipment, so you really should think ahead about what new hardware your business could need in the next few years. The biggest investment right now I can think of is that I know there's a lot of businesses out there still running Windows Server 2012 servers, which is due to expire in October next year, or not expired. It's not just going to stop working or busting the flames one day, but Windows Server 2012 is going to stop receiving security updates from next year, so no longer be supported. So if you're a business that has Cyber Essentials, that will put you out of spec with the Cyber Essentials standard because you'll be using an operating system that's no longer receiving software updates or security updates from the manufacturer. So replacing the server is quite a significant investment. You probably remember back to five, six, maybe even seven years ago when you last replaced your server. It's quite a significant cost. So this is something that you can probably bring ahead a little bit and get ahead of all the other businesses that are going to be scrambling to buy servers come October next year. " Tech Topics covered in this episode: What super-deduction is and how you can leverage it Good reasons why you might want to do it now! How replacing your old machinery is about more than just efficiency! The advice we would offer you here at m3 Networks What to do if you want more specific help with upgrading your office equipment! If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now. Book a free chat with Mark ! Want to take a quick test to figure out your level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
The latest dangerous online scam will not leave you feeling like you're on cloud9! This bonus episode brings us up to date on the latest scam! We go to a lot of effort working to protect our clients from online security threats. These could come in the form of key loggers that record you as you enter your login information, or DDoS (Distributed Denial of Service) attacks, which overwhelm a service with fake traffic, causing it to crash. As part of our service, we always advise our clients to install software updates as soon as they become available, and support them through the process where they need help. But if you visit a website that asks you to install an Adobe Flash update… STOP! Listen to this latest Tech Update to find out why! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
1 The biggest threat to your business.. is on your own payroll! Get control of your cybersecurity... 9:45
Do you know where your biggest security leaks are? mark from m3 Networks explains how your biggest one could be drawing a wage... from you! Have you addressed the biggest security leaks in your business? Someone working for you right now is also working alongside some of the world's most successful cybercriminals. Yep, we know. It's hard to believe that. Who could it be? Your team is lovely. None of them could ever want to do any harm to you, your business owners or the company overall, right? Well, it may sound like the plot to the latest Bond movie, but someone somewhere within your organisation could be about to push the button the very demise of your business. Your mission, should you choose to accept it (yes we know we've mixed espionage franchises up here) is to find out who, and prevent them from doing so. And that's what this episode is for. Just quickly... Want to get your free copy of the book Mark has recently published? Here it is. https://m3networks.co.uk/emailhijack/ And here's an episode of this podcast in which Mark explains more on what the book is about! https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ Ok great. Back to the episode... How to prevent this happening In this episode, Mark from m3 Networks will explain the three key reasons that someone on your own team could actually be instrumental in destroying your business and what you can do to stop them before it's too late. Excerpt from episode ( download transcript ) "Do you know who has access to which files within your business? Can everyone access everything? Or are your files accessible only by those who really need them? According to a 2019 Global Risk report, 53% of employers found, to their horror, that more than 1000 sensitive files were accessible by every employee in their business. " Tech Topics covered in this episode: Your own people could be your biggest security threat The three reasons why Case studies and facts that back this up The advice we would offer you here at m3 Networks What to do if you want more specific help with identifying your security leaks! If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now. Book a free chat with Mark ! Want to take a quick test to figure out your level of cybersecurity protection? Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Are you losing hours each week setting up video calls? This bonus episode brings us more info on how to get some of our time back! You could be losing a full-time working week for every member of your team, thanks to the hassle of setting up video calls. Video conferencing has revolutionised team meetings, and saves a huge amount of travel time. But we’re still not getting the full benefit from the new technology, according to new research. Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
1 Zapier Integrations: How to get your IT systems talking to eachother - the 'holy grail' of tech! 9:53
Want your systems to talk to eachother? mark from m3 Networks explains how you can get your IT software to sing in harmony! Do you use integrations in your business? If you're not using automations and integrations in your business, now's the time to start. There are lots of tools that can do this job for you, but our favourite here at m3 Networks is Zapier. With Zapier, you can remove around 40% of your repeat tasks without having to worry about them again other than maintaining them. Automations and integrations can help with everything from email responses to social media posting, and in this episode, Mark Riddell will be explaining how the team behind the Techcess podcast are using them. Just quickly... Want to get your free copy of the book Mark has recently published? Here it is. https://m3networks.co.uk/emailhijack/ And here's an episode of this podcast in which Mark explains more on what the book is about! https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ Ok great. Back to the episode... How Zapier works Zapier is a tool that allows users to connect different web applications together. For example, you could use Zapier to automatically save new Instagram photos to a Dropbox folder, or to automatically send an email notification every time a new blog post is published. To create a Zap, you first select the two web applications that you want to connect. You can then choose the specific actions that you want to occur between those applications. For example, in the Instagram-Dropbox example, you might choose to automatically save any new Instagram photos as PDFs in a specific Dropbox folder. Zapier offers a wide range of pre-made "zaps" that you can use, or you can create your own zaps by customizing the actions that occur between your chosen applications. Excerpt from episode ( download transcript ) "I've just recently had to take out a paid subscription because we have a number of Zaps now that takes us over the free limit, but it's not really that expensive either to think it's about 20 bucks per month or something like that. So the basis of setting up a app is basically to start with an app. So which app do you want to take data from or you want to do something with? " Tech Topics covered in this episode: A common challenge within business What is Zapier? How Zapier works The way we use Zapier at m3 Networks What to do if you want more specific help with using Zapier If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your automations, book a free 30 minute chat with him now. Book a free chat with Mark ! If you're working inefficiently he can help steer you towards maximising your productivity! Talking of software... This bonus episode offers a warning against using pirated software! Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Are you risking everything in your business by using dodgy software? This bonus episode brings us a stark warning about using 'warez' in your business A huge number of small and medium-sized businesses would consider using pirated software to try and save money. A new study has revealed a surprising number of businesses willing to break the law to save costs. Our advice? Think twice before you walk the plank. Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
Need to get faster wifi in your office? mark from m3 Networks explains everything you need to know about juicing up your internet signals Do you rely on Wi-Fi signals for your business operations? Let's be honest about it, without good Wi-Fi, we don't have the first hope of things running smoothly in our businesses. And that's why it's super important to ensure your Wi-Fi connections are super solid whether your workers are in the office or working remotely. Thankfully, there are some specific IT and Wi-Fi tips and tricks our Techcess team can share with you in this week's episode! For example, did you know that the size and layout of your building can make a massive difference to how quick your Wi-Fi connection is? Just quickly... Want to get your free copy of the book Mark mentions at the beginning of the episode? Here it is. https://m3networks.co.uk/emailhijack/ And here's the episode that Mark mentions that will give you more of an idea of what the book is about! https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ Ok great. Back to the episode... Excerpt from episode ( download transcript ) "So when your internet isn't performing as well as it should be, it's no longer just annoying, it can cause everything to come to a frustrating, grinding halt. We bring good news though. There's nearly always something you can do to improve Wi-Fi, even if the speeds offered by your provider are 'meh'. So here's our guide to making Wi-Fi faster wherever you're working. So why do we get slow Wi-Fi? What are the problems that cause our Wi-Fi in our homes and in our offices to be so slow? Now, it can be down to a single fault or it can be a combination of factors. So when we're investigating poor Wi-Fi, we will look at things like what bandwidth do you have available from your provider? How old is your router or your Wi-Fi box, as some people call it? Is your router's firmware up to date? Does it need a software upgrade? What kind of coverage do you get from that router? Sometimes it's just that you have a nice big house, but your router from your internet provider is just not sufficient to cover the size of your home. " Tech Topics covered in this episode: Why your poor Wi-Fi will upset more than your teenagers! What can be causing poor Wi-Fi? What is bandwidth, and what does it have to do with Wi-Fi? How our free guide will help What to do if you want more specific help Here's the link to the free guide to faster Wi-Fi that Mark mentions in the episode: https://m3networks.co.uk/wp-content/uploads/2022/11/How-To-Get-Faster-Wi-Fi.pdf If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your Wi-Fi set up, book a free 30 minute chat with him now. Book a free chat with Mark ! If you're at risk of a security breach, he'll help you figure out a way to mitigate that risk! Previous episodes you might like to check out for a more in-depth listen: How To Ensure Working From Home Is As Productive As The Office Total Coverage Home Wi-Fi for Less Than £150 Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Are you using avatars on your Microsoft Teams calls? This bonus episode brings us some ideas for 'shaking up' video calls Do you inwardly (or outwardly) groan at the thought of yet another video call? They’re now a normal part of our working lives, but it doesn’t make them any more exciting. Good news: Microsoft is introducing Metaverse-style avatars, called Mesh avatars, to Teams.... Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
How are you managing your passwords within your business? mark from m3 Networks explains everything you need to know about passwords Are you using a password manager? If not, time to listen to this episode... One of the most important issues when it comes to managing passwords in a business is creating and enforcing a password policy. This policy should require employees to create strong passwords that are difficult to guess, and to change their passwords on a regular basis. Additionally, the policy should prohibit employees from sharing their passwords with others. But this is an incredibly difficult policy to project manage and keep check on. Here's the link to the guide Mark mentions in the episode: https://m3networks.co.uk/itguides/everything-you-need-to-know-about-password-managers-for-your-business/ Excerpt from episode ( download transcript ) "Passwords are a necessary evil hated by everyone. And yes, that even includes us IT professionals. Now, everyone knows deep down that they should try harder with their passwords, but everything about them just seems difficult because great passwords are really difficult to think up, even harder to remember. And it's highly frustrating when you get them wrong and you have to reset them. And this is what encourages people into sloppy habits, such as relying on weak passwords or reusing them across multiple logins." Tech Topics covered in this episode: The frustrations of remembering passwords Passwords are being phased out What can you do in the meantime? The benefits of using a password manager The risks of using a password manager What Mark personally uses and why he uses it If you'd like Mark to offer you some free guidance on where you currently stand when it comes to password protection in your own business, book a free 30 minute chat with him now. Book a free chat with Mark ! If you're at risk of a security breach, he'll help you figure out a way to mitigate that risk! Previous episodes you might like to check out for a more in-depth listen: Passkeys could improve the way you work, forever Big Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge! Want to get all your passwords protected by a pass key? Are you using a password manager in your business? A scary horror story about email hijacking a business out of thousands of pounds Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Are you ready for windows 12? This bonus episode brings us an exciting update on the next big OS from Microsoft While Windows 11 is only just celebrating its first birthday, we’re already hearing our first rumours about what Windows 12 will have in store. There’s no rush for the time being – we won’t see this new operating system until the back end of 2024 – but we love to be ready for what’s coming next, so here’s what we know so far… And Techcess Annie is here to tell you what that is! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
When did you last check your office 365 licenses? mark from m3 Networks explains that you might be overpaying for licenses that you don't even need! If you're unsure, Mark is here to enlighten you on all things Office 365 licensing... In case you didn't already know... (where have you been living?!) Office 365 is a subscription-based office software suite from Microsoft. It includes the applications Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access. Obviously Word and Excel are very commonly known, as most people who use a computer have either worked in those applications at some point. The suite is available for both personal and business use. In addition to the standard office applications, Office 365 also includes features such as cloud storage and Skype for Business. And the thing is, it’s not just large faceless corporate head offices that are making use of it. Office 365 can be used by businesses of any, and all sizes. And a lot of them have made one particular tool very famous recently. After all, how many Teams calls have you been on since the pandemic? Yep, another Office 365 favourite. Another useful feature; businesses can use Office 365 to collaboratively work on documents, share calendars and messages, and hold online meetings. The suite also includes a number of applications that can be used to create professional-looking documents, presentations and spreadsheets. So, now we’ve established how useful this software is, let’s talk about whether or not you’re paying what you should be for it. Listen to the episode to learn the answer. Excerpt from episode ( download transcript ) "As a Microsoft partner, we resell Office 365 licences to our customers. Our purchase price is less than the price Microsoft charges directly, so we're already making a margin. Now, granted, it's not much, certainly not enough to live on, which is why we don't sell Office 365 to a business unless they are an IT support customer first. Because if you factor in the set up time and then dealing with the support requests, we'd likely never make any money from it. And profit isn't a dirty word in business. Just like you, we have to make a profit from the things that we sell. So for us, it's very much a value add product. " Tech Topics covered in this episode: Microsoft Office 365 How the software is sold Why some companies charge more for Office 365 The various reasons you might be overpaying Do you even need your licenses in the first place? If you'd like Mark to offer you some free guidance on where you currently stand when it comes to Office 365 in your own business, book a free 30 minute chat with him now. Book a free chat with Mark ! If you're overpaying or paying for the wrong things, he'll help you find out. Previous episodes you might like to check out for a more in-depth listen: Five essential IT systems that every business must get right! Microsoft Office 365 Backup – Know Your Responsibilities! Why you need to backup Microsoft 365! Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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Techcess: embracing technology and IT support for success in your business
Be careful when using Microsoft Teams to share sensitive data This bonus episode brings you a helpful caution around using Microsoft Teams Microsoft Teams has fast become one of THE most useful business tools for the way we work today. No matter where your people work from, they can communicate and collaborate quickly and reliably. But this remote way of working can also open the door to some MAJOR security issues. And Techcess Annie is here to explain them all to you! Full episodes of "Techcess" If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here .…
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Techcess: embracing technology and IT support for success in your business
Ever wonder what happened to Saints star danny griffin? mark from m3 Networks chats to him and francis smith (Chief executive) from saints in the community Building stronger communities through sport education wellbeing outreach The m3 Networks Chosen Charity intiative If you've been listening to Techcess for a while, you'll know we have our chosen charity partners throughout the year. Every three months we team up with a new partner, and directly connect our customer feedback (which is always excellent) to our charity giving. We do this so that we can make a serious impact on our local area at m3 Networks HQ. Saints in the Community and how our "Techcess" team is involved This quarter, we're delighted to be working with Saints in the Community, based at McDiarmid Park - yes that McDiarmid Park, in Perth. The St Johnstone FC Community Department was established in 1992 with the initial emphasis being on developing a network of football coaching courses for children and young people, along side providing SFA Coach Education Programme. It's now widely recognised that sport can be a force for good which produces numerous social benefits including improving self esteem and inspiring kids to become more active participants within their communities . Tech Topics covered in this episode: How are we helping Saints in the Community? Who is Danny Griffin and what's his history in SPL (including time spent at St Johnstone , and Arbroath? Who is Francis Smith? What do Saints in the Community do to improve opportunities for young people, and ease child poverty? How you can get involved: Click if you want to become a corporate supporter like m3 Click here to help through volunteering Email them Want to get more 'Techcess' in your business? Book a free chat with Mark ! Get more valuable technology insights from m3's blog pages, here . Mark Riddell 's technology podcast " Techcess " is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin . If you want to get in touch about technology or cyber security, just address an email directly at Mark here . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app . Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com Techcess is a podcast from m3 Networks…
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