[Ep 10] Hospitality

Superhost Unveiled

As a vacation rental owner you are not merely renting out your space you are creating a unique experience for your guests and to be successful at hospitality changing your mindset to reflect this is imperative.

Each decision you make should be about building a long term business, never make a decision based on short term game. You should invest in high-quality mattresses, linens, and towels. It's also important to ensure that all amenities that are listed are in good working order.

We suggest making a strong first impression by welcoming your guests to your space with a hand-written letter, a snack basket, a bottle of wine, or a 6-pack of local beer. This will show your guests that you care and it will greatly be appreciated after their long travels.

Once you've set high standards for your space it's important to build strong connections with your guests from the moment they first inquire with you to the moment they leave your home. Consider incorporating these valuable and common hospitality phrases.

1. "It's my pleasure/I'm happy to"
   
2. "Thank you/We appreciate"
   
3. "Welcome"
   
4. "Is there anything else"
   
5. "We look forward to having you as our guest"
   

If you refer back to Episode 4, Messaging 101, you will find these hospitality phrases organically woven throughout each of our messages. Try utilizing templates or saved responses to avoid the inevitable grumpiness that occurs when you've been asked the same question 100 other guests have asked before. Remember that it's the first time for this guest even if you've answered the same question only a few minutes prior.

In the end, if hospitality is not your strong suit, find someone to co-host with you. Remember that your guests are, in fact, guests. They've paid you to have an unforgettable experience so try your best to accommodate their needs. What experience does your home provide?