Building Winning Teams as an MSP: Lessons from Omega Systems COO, Ben Tercha

Sunny’s Silver Linings

In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business.

Key takeaways include:

• The importance of innovation to stand out in a competitive MSP landscape

• How to build meaningful, long-lasting relationships with customers

• Leadership strategies for creating culturally aligned, high-performing teams

• The role of clear communication in driving team success and company growth

Tune in to learn how these strategies can drive long-term success for your MSP.

#MSP #Leadership #CustomerSuccess #SunnysSilverLinings #BuildITLIVE #OmegaSystems #WinningTeams #BusinessGrowth #WinningGlobalTeams