Episode 59: Change Success Score

ServiceNow TechBytes

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers:

• Background: Change Management
• Change Success Score (CSS) overview
• Good ways to use CSS
• What CSS values mean
• Getting started
• Behind the scenes: how CSS works

For more information, see:

• Product documentation: Change Success Score

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