Episode 45: The Walk-Up experience

ServiceNow TechBytes

In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers:

• What is a “walk-up”?
• What is a walk-up like for users and technicians?
• How does the Walk-Up application support a walk-up operation?
• How do you set up a walk-up operation with the Walk-Up app?

For more information, see:

• Product documentation: Walk-Up Experience
• Blog post: Utilizing a walk-up contact channel

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.