#50 Stop Treating Patients Like Transactions: Why Massage Therapists Need to Rethink Communication

The Conscious Practitioner: Inner Work & Success Strategies for Massage Therapists to Reignite Passion, Align with Purpose and Overcome Burnout

This episode is sponsored by Jane — a clinic management software and EMR.

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Is your patient communication truly building trust—or unintentionally creating barriers?

In this episode, Dr. Jess Reynolds and Josh Satterlee dive deep into the art of trust-driven care, exploring how massage therapists and healthcare practitioners can improve patient outcomes by enhancing communication before, during, and after sessions. Discover actionable strategies to establish trust, eliminate patient stressors, and create emotionally safe spaces from the first interaction.

Here’s what you’ll learn:

• How to improve your communication practices to build trust with patients before their first visit.
• Why small details like parking directions and clear expectations can transform the patient experience.
• The surprising impact of tailored communication methods on trust and client satisfaction.

Don’t miss this conversation packed with practical insights to elevate your patient care. Tune in now to discover how trust-driven communication can transform your practice and reignite your passion!

🔗 GET IN TOUCH WITH JOSH:

Webpage ➔ https://TrustDrivenCare.com

Instagram ➔ https://instagram.com/

Facebook ➔ https://www.facebook.com/drjoshsatterlee

🐦 SOCIAL STUFF:

Instagram ➔ https://instagram.com/aimonlineeducation

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⏱ TIMESTAMPS:

00:00 Introduction

01:21 Sponsor

02:22 Failure to communicate leads to late diagnosis.

09:31 Need to ask sensitive questions early in healthcare.

14:05 Trust and communication essential for healthcare providers.

21:18 Paying attention to patient experience; learning from it.

27:14 Texting with patients creates challenges for physicians.

30:52 Streamlining business communication with trust-driven care.

39:14 Web chat widget on website for scheduling.

42:39 Excited about going out without mom knowing.

47:24 Outsourcing saves time, money, and increases efficiency.

53:10 Discussing importance of automation in patient care.

56:00 Providers need to build trust with patients.

01:02:28 Live workshops in Las Vegas for patient communication.

Mentioned in this episode:

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