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Rediscover your CREATIVITY | #6
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محتوای ارائه شده توسط Lifetime Value Media. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Lifetime Value Media یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn.
Kristi and Stino share tactics for FIGHTING for better data or, in lieu of that, how to still get your point across without it.
Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - Intro
00:00:55 - Gratitude for 2024’s challenges
00:02:38 - Myriam's dilemma: CS without data
00:04:35 - Leveraging customer conversations
00:06:00 - Inviting others into CS calls
00:08:30 - Creativity in data collection
00:10:00 - Building trust in your data
00:12:55 - Emotional breakdowns in leadership
00:16:38 - Back to basics with Excel
00:18:51 - Identifying the right metrics
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: data, creativity, microsoft excel
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