Navigating the Legal Landmines of Collections Communication

Banking on Credit Unions

Collecting delinquent debt is a tricky business—make one misstep communicating with borrowers, and you could face serious legal consequences.

In this Banking on Credit Unions episode, Attorneys Jim Sorenson and Steve Orsillo walk through the ins and outs of collections communication. Learn what laws apply to phone calls, texts, emails, and even door knocks. Discover best practices for leveraging different techniques while avoiding harassment allegations. Jim and Steve also share critical advice for cutting off contact when bankruptcy strikes. If you’re collecting debt directly or hiring an agency, this info could keep your credit union out of hot water.

Tune in now to successfully navigate the legal landmines of collections communication!

Other subjects we covered on the show:

• Do the latest TCPA regulations allow you to phone or text delinquent borrowers freely? Get the real deal on legal collection communications.
• Is force-placed insurance throwing monthly payments out of whack? Make sure borrowers get the memo.
• Struggling to get debtors to open up about their financial woes? Pro tips for gathering the intel you need.
• At what point does calling a debtor turn from persistent to harassment? Don’t cross the line in your collections crusade.
• With massive data breaches in the headlines, are texts and emails risking member security? How to communicate safely in the digital age.
• Want to send collection agencies or door-knock services to collect? How to properly contract out for maximum legal coverage.
• Automatic bankruptcy freezes most communications in their tracks—but what systems do you need to have in place organization-wide to avoid slip-ups?

If you want to know more about the SVL Law Team, you may reach out to them at:

Website: https://svllaw.com/

https://svllaw.com/podcast/