Transforming Retail Engagement with Digital Reciepts: With Edward Drax, Managing Director of Yocuda

Apprising the Poqcast

In this episode of the Poqcast, Melissa Law, VP of Global Marketing at poq, sits down with Edward Drax, Managing Director of Yocuda, to unpack the transformative power of digital receipt technology in modern retail. Dive deep into a conversation that goes far beyond simple transaction records and explores how digital solutions are reshaping customer experiences, driving sustainability, and creating unprecedented opportunities for retailer-customer connections.

He describes how digital receipts offered online coupons to store customers, increasing multi-channel customers by 40% and a retailer linking 2 million transactions monthly. Edward discusses the high engagement rates of digital receipts, with open rates of 75-80% and click-through rates higher than average marketing emails.

Edward shares fascinating insights from Yocuda's journey, revealing how digital receipts have evolved from a novel concept to a critical tool for customer identification, engagement, and personalization. Learn about groundbreaking case studies where retailers have dramatically improved multi-channel customer behavior, increased loyalty program sign-ups, and gained unprecedented insights into in-store transactions.

Whether you're a retail professional, technology enthusiast, or simply curious about the future of shopping experiences, prepare to be inspired by a vision of retail that is more personalized, sustainable, and connected than ever before.

Listen here or on your favorite podcast platform by searching poq