Transforming Customer Service with AI with James O'Brien

Make Each Click Count Hosted By Andy Splichal

Podcast Episode 211 of the Make Each Click Count Podcast features James O'Brien, an industry expert dedicated to helping customer support teams maximize their potential with AI. James has been instrumental in educating companies on leveraging AI to enhance customer service, a critical driver for growth marketing and improving retention rates. His company, Ducky.ai, offers innovative tools that integrate with platforms like Slack, Notion, and JIRA, empowering support agents to find the correct information and respond to customers in seconds.

In this episode, we'll dive into James' unique journey from musician to tech entrepreneur, explore the nuances of AI integration in customer support, and discuss the tangible benefits and ethical considerations of using AI in business.

Join us as we uncover how Ducky.ai is helping businesses enhance productivity and deliver personalized customer service like never before. Don't miss this insightful conversation on the future of AI in customer support!

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ABOUT THE HOST:

Andy Splichal is the World's Foremost Expert on Ecommerce Growth Strategies. He is the acclaimed author of the Make Each Click Count Book Series, the Founder & Managing Partner of True Online Presence, and the Founder of Make Each Click Count University. Andy was named to The Best of Los Angeles Award's Most Fascinating 100 List in both 2020 and 2021.

New episodes of the Make Each Click Count Podcast, are released each Friday and can be found on Apple Podcast, iHeart Radio, iTunes, Spotify, Stitcher, Amazon Music, Google Podcasts and www.makeeachclickcount.com.