How Do We Deal with Feedback in Coaching?

The Coaching Question

In this episode we discuss how feedback might show up in coaching.

Feedback can be such a provocative topic. People find it difficult to give constructive feedback and they worry about how others will respond. There are many models out there providing guidance on how to structure your message, but it can often be much more complex than just applying a model and hoping that the conversation goes well.

As coaches, we will offer feedback to our clients in the moment, which can lead to increased self awareness. We might also support our clients in giving and receiving feedback at work. We touch on models and approaches you might try, and explore how we support clients to have feedback conversations in a skilful way. Organisational culture plays an important role in how feedback is given and received. We explore how psychological safety is key to creating the right conditions and examine what we can learn from the world of sport and our work with teams.

Listen in if feedback is something you grapple with in your role or organisation!

Resources:

• Amy Edmonson: Psychological Safety - https://hbr.org/podcast/2019/01/creating-psychological-safety-in-the-workplace
• Perceptual Positions - https://www.trainers-toolbox.com/perceptual-positions-powerful-exercise-to-strengthen-understanding-and-empathy/
• After Action Reviews - https://toggl.com/blog/after-action-review
• Marshall Goldsmith’s FeedForward - https://marshallgoldsmith.com/articles/try-feedforward-instead-feedback/
• Coaching Cards - https://courageousdevelopment.co.uk/coaching/coaching-cards/

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