What to Do When Things Go Wrong (And Your Customers Aren't Happy) [14 min]

The Jasmine Star Show

One of the biggest lessons I’ve learned after all these years in business is that trust is the lifeblood of your business, so today I’m diving deep into all things reputation and protecting your brand.

And because you know I love a good framework, I’m sharing three proven strategies to rebuild your reputation when things go awry.

(Trust me, consistent communication and accountability are your best friends in maintaining strong customer relationships.)

I’m excited about helping you ensure your business not only survives but thrives on the solid foundation of trust!

Click play to hear all of this and:

(00:01:02) The power of loyalty (it goes beyond the one purchase)

(00:02:56) What a proactive reputation plan looks like—and why you need one like yesterday

(00:03:58) How to monitor your social media presence and the feedback you receive like a pro

(00:04:57) Why you need a documented brand strategy to help your team know exactly how to handle challenges before they snowball

(00:09:06) Uh-oh, something went wrong? Why owning it fast is the first step to rebuilding your audience’s trust

(00:11:59) How to invite your audience into the process to build stronger bonds through transparency

(00:13:58) The three trust-rebuilding essentials you need to have in your toolkit

Listen to Related Episodes:

• Three Sales Strategies to Increase Your Revenue
• How to Build Your Personal Brand as a High-Achieving Entrepreneur
• Four Strategies to Engage Your Audience Before a Promotional Period

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For full show notes, visit jasminestar.com/podcast/episode507