Joined up thinking: linking data, process & customer experience

RO-AR.com : Numbers, Nuances & Observations

Guy Statter from Qualco discusses some of the themes around where we go next within Credit and Collections processes.

It is a troubling time with inflation and an increasing cost of living, and we are likely to see higher volumes and digital servicing has a part to play in helping customers... to do this well is about seamlessly linking customer journey elements and services together.... with new technology around the corner (and data) it is allowing this to be customized to ever greater levels offering more targeted support.... the customer experience is important.

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