How Disruptive Technology Can Change Claims Management

Public Risk Management

We’ve come a long way since putting films into our cameras. The advancement in technology changed the whole game in the area of photography to the point that it shifted the paradigms in operating them. Though not quite dramatically, disruptive technology has significantly altered the claims industry as well. Having an element of innovation, disruptive technology has potential to force an industry into shifting its ways, often for the better. Disruptive Technology in Claims Business Claims industry has had its share of technological advances that have raised the level of performance and made operation and claim management somewhat different. There is more emphasis on mobility now, constant access to the Internet has meant more unrestrained, remotely operated work. There is also a huge element of more effective data management due to this huge storage capacity made possible by the use of technology. Related to this is the cleaner, neater, paperless working environment. Probably the biggest shift the industry has undergone is the level of analytics involved into every strata of claims management process. The huge capacity for storage is put to good use by computing all this data into useful bits of extremely accurate information. Going out on the field, disruptive technology has morphed into drones that find ever greater usage in preliminary investigative processes, particularly in the highly risky, unapproachable disaster situations.