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محتوای ارائه شده توسط JesusHoyos and Jesus Hoyos. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط JesusHoyos and Jesus Hoyos یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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The evolution of CRM: AI, No-Code and Platforms

41:58
 
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Manage episode 418785436 series 1028207
محتوای ارائه شده توسط JesusHoyos and Jesus Hoyos. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط JesusHoyos and Jesus Hoyos یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Cameron Marsh, Senior Analyst at Nucleus Research, returns to #tomandocafeconjesushoyos to discuss the recent innovation on #crm around Artificial Intelligence, No-Code and Platforms. We discussed the realities of the cost to implement AI, the use of No-Code to save money, and the use of platforms to manage the customer engagement. Some of the vendors to make reference to are: Zoho, Zendesk, Salesforce, ServiceNow and HubSpot. Key Topics 🧠 The evolution of CRM involves the use of artificial intelligence to gather and analyze data from various sources, revolutionizing the way businesses manage their customer relationships. 🤖 AI technology should not sacrifice the quality of customer interactions for the sake of productivity, as losing a customer due to a bad experience is more expensive than the technology itself. 🤖 Zendesk's' unique approach to AI agents only charging when they can automatically resolve a ticket with zero customer interaction is a game-changer in the CRM industry. 📊 Companies in Latin America are expected to be fully immersed in AI with real financial investments by 2027, indicating a rapid adoption of AI technology in the region. 🧠 The success of AI depends on the quality and consistency of the data it learns from, making a single platform for data integration crucial for optimal performance. 📊 Data consistency and accessibility are crucial for making data actionable and driving next best action marketing and sales. 🧠 Trust and relationship between the vendor and the customer are essential for successful AI implementation and pricing transparency. 🧠 Cutting through marketing jargon and focusing on tangible results will drive technology forward and increase adoption.
  continue reading

254 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 418785436 series 1028207
محتوای ارائه شده توسط JesusHoyos and Jesus Hoyos. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط JesusHoyos and Jesus Hoyos یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Cameron Marsh, Senior Analyst at Nucleus Research, returns to #tomandocafeconjesushoyos to discuss the recent innovation on #crm around Artificial Intelligence, No-Code and Platforms. We discussed the realities of the cost to implement AI, the use of No-Code to save money, and the use of platforms to manage the customer engagement. Some of the vendors to make reference to are: Zoho, Zendesk, Salesforce, ServiceNow and HubSpot. Key Topics 🧠 The evolution of CRM involves the use of artificial intelligence to gather and analyze data from various sources, revolutionizing the way businesses manage their customer relationships. 🤖 AI technology should not sacrifice the quality of customer interactions for the sake of productivity, as losing a customer due to a bad experience is more expensive than the technology itself. 🤖 Zendesk's' unique approach to AI agents only charging when they can automatically resolve a ticket with zero customer interaction is a game-changer in the CRM industry. 📊 Companies in Latin America are expected to be fully immersed in AI with real financial investments by 2027, indicating a rapid adoption of AI technology in the region. 🧠 The success of AI depends on the quality and consistency of the data it learns from, making a single platform for data integration crucial for optimal performance. 📊 Data consistency and accessibility are crucial for making data actionable and driving next best action marketing and sales. 🧠 Trust and relationship between the vendor and the customer are essential for successful AI implementation and pricing transparency. 🧠 Cutting through marketing jargon and focusing on tangible results will drive technology forward and increase adoption.
  continue reading

254 قسمت

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