Part 2: Creating Capacity Without Sacrificing Service Quality

PM Collective - The ART of property management

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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/all-about-change">All About Change</a></span>

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All About Change

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۹ روز پیش۹d ago

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How do we build an inclusive world? Hear intimate and in-depth conversations with changemakers on disability rights, youth mental health advocacy, prison reform, grassroots activism, and more. First-hand stories about activism, change, and courage from people who are changing the world: from how a teen mom became the Planned Parenthood CEO, to NBA player Kevin Love on mental health in professional sports, to Beetlejuice actress Geena Davis on Hollywood’s role in women’s rights. All About Change is hosted by Jay Ruderman, whose life’s work is seeking social justice and inclusion for people with disabilities worldwide. Join Jay as he interviews iconic guests who have gone through adversity and harnessed their experiences to better the world. This show ultimately offers the message of hope that we need to keep going. All About Change is a production of the Ruderman Family Foundation. Listen and subscribe to All About Change wherever you get podcasts. https://allaboutchangepodcast.com/

حدود یک سال پیش 19:56

MP3•خانه قسمت

Send us a text

This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties.
• Revisiting property management capacity ratios and their implications
• Discussing misconceptions about service quality and property volume
• Sharing insights from a property manager with an effective lower capacity
• Emphasizing the importance of constant communication with clients
• Providing examples of effective systems and processes
• The role of virtual assistants in boosting team efficiency
• Highlighting the importance of annual audits for client retention
• Offering strategies for maintaining service quality amidst growth

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by On Tap Services.

On Tap Services | On Tap Services

Support the show

فصل ها

1. Property Management Team Capacity Analysis (00:00:00)

2. Enhancing Capacity While Maintaining Service (00:09:42)

3. Business Owner Team Capacity Assessment (00:18:52)

184 قسمت

#Entrepreneur #Business #Ashleigh Goodchild #MBA #Propertymanagement #Realtor #Realestate #Motivation

Part 2: Creating Capacity Without Sacrificing Service Quality

PM Collective - The ART of property management

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

Send us a text

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

This podcast is sponsored by On Tap Services.

On Tap Services | On Tap Services

Support the show

فصل ها

1. Property Management Team Capacity Analysis (00:00:00)

2. Enhancing Capacity While Maintaining Service (00:09:42)

3. Business Owner Team Capacity Assessment (00:18:52)

184 قسمت

#Entrepreneur #Business #Ashleigh Goodchild #MBA #Propertymanagement #Realtor #Realestate #Motivation

Wszystkie odcinki

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Energy Efficiency: The New Frontier in Property Management 46:40

۳ روز پیش46:40

46:40

Send us a text Cecille Weldon from WeldonCo shares her expertise on the hidden value drivers in property that are transforming the real estate industry, with a focus on energy efficiency features that benefit investors, property managers, and renters alike. • Better homes for Australians is Cecille's big "why" and driving passion • Property professionals are often missing opportunities to showcase valuable energy efficiency features • The language we use matters – focus on property features rather than ambiguous terms like "sustainability" • Cost of living concerns affect 100% of potential tenants and buyers, creating opportunity to highlight features that reduce ongoing costs • Energy efficiency features provide the lifestyle benefits of comfort and reduced running costs • Banking and financial sectors now offer targeted upgrade loans for energy efficiency features • Properties without these features are increasingly viewed as risks by lenders • Quality of the rent roll as a property asset is becoming more important than just cash flow • Property managers should pivot from "property maintenance" to "property upgrade" mindset • Replace like-with-like approach needs to be abandoned in favor of strategic upgrades • Hot water systems represent 26% of energy bills and are a key upgrade opportunity • New industry-led Prop Tech Energy Efficiency Features Standard bringing consistency to how these features are labeled and tracked • Competitive advantage comes from positioning as an expert in property quality and performance • Having the right conversation with investors by speaking to them as investors rather than landlords PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Breaking Free from Controlling Behaviors in Real Estate Business 42:43

۹ روز پیش42:43

42:43

Send us a text Shannon from Property Assist joins us to explore how controlling behaviors in property management businesses can limit growth and create unnecessary stress for both owners and teams. • Shannon's outsourcing business has expanded to Adelaide, Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast, and Perth • Controlling behavior often stems from high standards and unwillingness to try different approaches • Team members with controlling tendencies typically feel stressed and overwhelmed • Self-reflection is key to identifying if you're exhibiting controlling behaviors • The difference between caring and controlling is important to understand in business relationships • Property managers who are controlling with office processes are likely being controlling with clients too • Different generations approach tasks differently but can still achieve the same results • Trusting team members to make decisions empowers them and enhances their perceived value to clients • Every business will have costs associated with mistakes - budget for these rather than creating a blame culture • Business owners should focus on outcomes rather than micromanaging the journey • Approach team support from underneath by asking "what do you need?" rather than demanding from above If you need outsourcing solutions anywhere in Australia, reach out to Shannon and the Property Assist team, even if they're not yet operating in your specific area - they're always looking to expand. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Legacy in Transition 35:44

14 روز پیش35:44

35:44

Send us a text Louisianna Giumelli shares her journey of taking over Choice Property Group, a 32-year legacy real estate business, and how she's refreshing the brand while honoring its history. • Started in real estate 12 years ago working through leasing, property management, sales and corporate roles • Originally approached her former employer about buying just his portfolio, but was offered the entire business instead • Chose a strategic 50-50 partnership for transition before buying the business outright • Made conscious decision to refresh rather than completely rebrand to honor the legacy • Maintains the business's unique position as a full-service boutique agency offering residential, commercial, property management and sales • Describes leadership style as "servant leadership" – leading from underneath by asking "what do you need from me?" • Emphasizes the importance of being "in the trenches" with your team rather than managing from above • Structured one-on-ones focus on connection rather than performance tracking • Balances drive for continuous improvement with understanding when the team needs a break • Sources support from various people including family members, consultants, and the previous owner PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Tracking Compliance with Properteasy 41:09

24 روز پیش41:09

41:09

Send us a text Martina from Properteasy shares how visual compliance management systems transform property management from stressful to enjoyable, allowing property managers to provide better service and add value to their rent rolls. • Property compliance viewed as a "big beast" causing stress for many property managers • Properteasy was born from frustration with managing compliance documentation in traditional systems • Visual color-coding instantly shows property compliance status, eliminating time wasted searching for information • Proactive compliance management leads to better client relationships and fewer emergencies • Organized compliance documentation significantly increases rent roll value for business owners • Quality contractor relationships are crucial for smooth compliance processes • Identifying non-compliant properties helps optimize portfolios and improve business efficiency • At its core, compliance is simply another form of maintenance that property managers already handle expertly Book a demo to discover how Properteasy can help you manage compliance more effectively and turn a source of stress into a strength. Property compliance management software | Properteasy PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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There is always TWO solutions to every problem 11:25

28 روز پیش11:25

11:25

Send us a text Every problem has two potential solutions - often polar opposites - but we typically fixate on just one comfortable option. Developing the ability to see and prepare for alternative solutions is critical for business resilience and long-term success. • Being overstaffed presents two options: aggressive growth or making someone redundant • When unable to find a property manager, consider process improvements and offshore solutions alongside continued recruiting • Don't just complain about problems - actively work on alternative solutions • Connect with other business owners who can help identify options you might not see • Anticipate future challenges like market shifts and begin preparation years in advance • Build business resilience through diversification and strategic planning Reach out if you're struggling with a business challenge - I'm always happy to help confidentially through social media or direct messages. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Managing the new age investor 14:46

۵ weeks پیش14:46

14:46

Send us a text The property investor landscape has dramatically transformed over the past two decades, requiring property managers to adapt their approaches and services to remain relevant. Understanding these changes is essential for developing effective strategies to better serve modern investors and build lasting client relationships. • Shift from accidental to intentional landlords with more business-minded approaches to property investment • Self-education playing a larger role as investors research more before engaging property managers • Need for property managers to provide quality education through videos, webinars and annual investor audits • Transition from transactional management to relationship-based service delivery • Building trust with clients leading to easier maintenance approvals and management decisions • Importance of being a holistic real estate resource for investors, not just a rent collector • Annual investor audits covering emotional check-ins, financial reviews, and property forecasting Head over to pmcollective.com.au to access our Annual Investor Audit course for $99 and implement these strategies in your business. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Top 3 things to consider before saying yes to the next conference 10:11

۶ weeks پیش10:11

10:11

Send us a text Three critical factors real estate professionals should consider before committing to their next conference: goal alignment, genuine value versus FOMO, and energy investment. Making strategic choices about professional development opportunities ensures you're growing your business rather than collecting unused notes or attending events that drain your resources without adequate return. • Assess whether conferences align with your current goals: seeking inspiration, accountability, connections, or specific content • Consider your implementation habits—do you actively use what you learn or file notes away never to be seen again? • Create an active implementation system like using your phone's reminders app to track and complete conference takeaways • Evaluate if you're attending for genuine value or just fear of missing out (FOMO) • Remember that even familiar content can provide new insights as you hear it in different stages of your business and life • Strategic rotation of conferences (attending major events every 2-3 years) can optimize your professional development • Your reception of content changes based on your current circumstances and mindset • Implementation is the true measure of a conference's value to your business I'd love to hear your thoughts! Are you someone who loves events, hates events? Maybe you've got a favorite event that you'd like to share? Let me know your thoughts and patterns when it comes to your personal development. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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The Most Underrated Role in Your Property Management Business 8:20

۷ weeks پیش8:20

8:20

Send us a text Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively. • Retention is revenue – keeping existing clients should be valued as much as acquiring new ones • When property managers feel supported, they stay longer and provide better service to clients • A good people leader prevents the constant churn of both clients and staff • Operations managers may be more valuable than BDMs in some business stages • People leaders handle process improvements, staff support, training, and client retention tasks • Annual investor audits are a crucial retention tool that operations managers can implement • Operations managers allow business owners to focus on growth or step back from day-to-day operations If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Tech Moves, Real Estate Crawls 26:26

۹ weeks پیش26:26

26:26

Send us a text David Blumenfeld, co-founder of PropTech consulting firm NextRivet, shares insights from his journey in the real estate technology space and explores whether PropTech is moving too quickly for the real estate industry to adapt. • Began career with Westfield Labs in 2012, focusing on digital integration with physical shopping centers • NextRivet helps companies bridge the gap between strategy and implementation of PropTech solutions • PropTech applications range from tenant experience platforms to AI-powered building optimization systems • Real estate industry is naturally risk-averse with most wanting to be "the first to be fifteenth" in adopting new technology • Tech vendors need to focus on communicating benefits rather than features when pitching to real estate companies • Australia shows a strong innovative spirit but sometimes lags in technology adoption due to market size • Technology adoption doesn't need to be revolutionary – consistent small improvements prevent falling behind • The key challenge isn't cost but demonstrating ROI for technologies that enhance experiences rather than directly generate revenue PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Part 3: Creating capacity in your property management department - Location, Tech & Offshore 16:26

۹ weeks پیش16:26

16:26

Send us a text Exploring the ideal balance between property management capacity and quality of service is essential for business success. The emphasis is on understanding that increasing property numbers does not necessarily mean compromising service levels. - Discussion on the importance of having proper capacity for property managers - Smart tech implementation by successful property managers to enhance service quality - Insights on using remote professionals to streamline processes without sacrificing quality PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Part 2: Creating Capacity Without Sacrificing Service Quality 19:56

10 weeks پیش19:56

19:56

Send us a text This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties. • Revisiting property management capacity ratios and their implications • Discussing misconceptions about service quality and property volume • Sharing insights from a property manager with an effective lower capacity • Emphasizing the importance of constant communication with clients • Providing examples of effective systems and processes • The role of virtual assistants in boosting team efficiency • Highlighting the importance of annual audits for client retention • Offering strategies for maintaining service quality amidst growth PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Part 1: Your first steps to enhancing team capacity in your business 19:21

12 weeks پیش19:21

19:21

Send us a text This episode was inspired by some fan mail I received about the vital concept of capacity management in property management, emphasizing its impact on profitability and team culture. We unpack the myths about property manager ratios, the importance of tech stacks, and the balance between workload and job satisfaction. • Understanding capacity as a key to better financials • Importance of financial structuring in property management • Assessing current team capacity through open communication • Streamlining tech stacks for enhanced efficiency • Role of policies and procedures in workload management • Regularly evaluating the fee schedule for profitability • Balancing culture with financial goals in the workplace • Preparing for the next steps in capacity management discussion PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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Career Alignment in Property Management 37:17

12 weeks پیش37:17

37:17

Send us a text Join us for a great conversation with Pat Mears from Rubix Realty Property Management, who shares his remarkable journey from a high school graduate to a property management expert. Discover how Pat's commitment to his values and interests led him to resist the allure of sales and instead embrace a career offering stability and routine, ultimately leading to long-term success. Starting from humble beginnings in a home office to establishing Rubix Realty, hecandidly discusses the challenges of balancing work and family life, especially during the pandemic years, and how it led him to rediscover his passion through social media and video content and ultimately getting back to basics. Pat guides us through how he has structured his business, what the next growth plan is and his favourite tech stack to use. Hope you enjoy the listen as much as I did the conversation! PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

48 weeks پیش1:02:21

1:02:21

Send us a text In this episode, we're bringing you the highlights and personal reflections from the AREC conference on the Gold Coast. Get ready to hear from first-time attendees Vanessa Naso from The Agency and Shannon Welch from Property Assist, who share their excitement and valuable insights. Their experiences, combined with our varied backgrounds in sales, leadership, and business ownership, provide a multifaceted look at the event, rating it a solid seven out of ten. You'll hear about the emotional impact of motivational speakers and the enthusiasm necessary for success. Learn from our stories of trying new approaches, like experimenting with different fee schedules, and be inspired to take risks that could transform your business. We also can't overlook the importance of dynamic speakers at events. Candid insights from high-profile personalities like Ryan Reynolds and Ryan Serhant shed light on balancing demanding careers with family life, offering validation for those striving for success. The podcast provides honest feedback on the event, what worked and what fell flat for us. We hope you enjoy the listen! PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co. We are a dedicated consultancy, training, and support partner for innovative real estate organisations. Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance. Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by On Tap Services. On Tap Services | On Tap Services Support the show…

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PM Collective - The ART of property management « » Part 2: Creating Capacity Without Sacrificing Service Quality

فصل ها

1. Property Management Team Capacity Analysis (00:00:00)

2. Enhancing Capacity While Maintaining Service (00:09:42)

3. Business Owner Team Capacity Assessment (00:18:52)

Part 2: Creating Capacity Without Sacrificing Service Quality

فصل ها

1. Property Management Team Capacity Analysis (00:00:00)

2. Enhancing Capacity While Maintaining Service (00:09:42)

3. Business Owner Team Capacity Assessment (00:18:52)

پادکست هایی که ارزش شنیدن دارند

به Player FM خوش آمدید!

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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Part 2: Creating Capacity Without Sacrificing Service Quality