Part 2: Creating Capacity Without Sacrificing Service Quality

PM Collective - The ART of property management

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This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties.
• Revisiting property management capacity ratios and their implications
• Discussing misconceptions about service quality and property volume
• Sharing insights from a property manager with an effective lower capacity
• Emphasizing the importance of constant communication with clients
• Providing examples of effective systems and processes
• The role of virtual assistants in boosting team efficiency
• Highlighting the importance of annual audits for client retention
• Offering strategies for maintaining service quality amidst growth

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1. Property Management Team Capacity Analysis (00:00:00)

2. Enhancing Capacity While Maintaining Service (00:09:42)

3. Business Owner Team Capacity Assessment (00:18:52)