Stop Hiding Behind Tickets: The Human Element of MSP Success

MSP Insider

Discover why hiding behind ticket portals is costing your MSP dearly and how human connections can propel your growth.

Summary:
In this episode of MSP Insider, industry veteran Joshua Jones shares insights from his journey through MSPs ranging from 10 to 800 employees. Learn how aligning sales and technical teams and prioritizing human connections can drastically transform your MSP's growth trajectory.

🔍 Key Topics Covered:
• The impact of human connections on MSP growth
• Aligning sales and technical teams for seamless operations
• The real issues with tool sprawl in MSPs
• How to pivot your approach at critical MSP growth stages
• Lessons from Joshua's journey through massive MSP integrations
• Why truly understanding your clients’ businesses is non-negotiable
• Cultivating a client-first culture for sustainable success
⏱️ Timestamps:
• 00:00 Introduction
• 03:01 Joshua's journey through MSP tiers
• 08:22 AI's potential impact on MSPs
• 14:18 The flawed approach of hiding engineers
• 20:25 Importance of human connection in MSPs
• 31:50 Managing tool sprawl effectively
• 40:20 Strategies for scaling an MSP

CTA Section:
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