Defining Medical Office Employees' Roles and Responsibilities

Medical Practice Growth with Justin & Luke

Having worked with a number of practices, a common problem we encounter is the lack of definition of the job roles and responsibilities of its team members. The danger here is that without having a clear direction of what the staff is meant to do on a daily, weekly, or monthly basis, it could lead to confusion, missed or forgotten tasks, or double handling. Defining job roles should be step one when hiring people for your practice. Not only will this serve as a guide to ensure you hire the right people but aid you in training them during onboarding. Enforcing an SOP will also give your team something to look back to if they are unsure about a specific process. A clear definition of job roles will smoothen out your operations and ensure that your resources are being used the most efficient way possible.