Enhancing Product Development Through Customer Success Feedback

Media Tech Brief By HackerNoon

This story was originally published on HackerNoon at: https://hackernoon.com/enhancing-product-development-through-customer-success-feedback.
How Customer Success and Product teams can collaborate to leverage user feedback for product improvement leading to a more customer-centric product development.
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Customer Success and Product teams often struggle to collaborate effectively on user feedback. This article provides tips for both teams to improve feedback collection and utilization. Key takeaways include prioritizing trends over one-off requests for CS, focusing on actionable feedback for Product, and fostering open communication between teams. By working together, CS and Product can create a win-win situation for users and the company.