Best practices to generate referrals through events

MDRT Podcast

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اضافه شده در nine سال پیش

محتوای ارائه شده توسط MDRT Podcast. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط MDRT Podcast یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Mind The Business: Small Business Success Stories

1
Pushing Past Stagnation & Business Plateaus 30:21

۶ روز پیش30:21

پخش در آینده

لیست ها

پسندیدن

دوست داشته شد

30:21

Hitting plateaus is a common milestone in business, but there’s a difference between stability and a rut. In the last installment of this season, we’ll dive into the ways small business owners push beyond plateaus and find new ways to achieve revenue growth. Jannese and Austin wrap up their time in Nashville, Tennessee with a wonderful visit to N.B. Goods to speak with owner Camille Alston . Camille details the times where she hit a wall with profits, the strategies she implemented to increase revenue, what worked, what didn’t, and the important lessons she learned in the process. You won’t want to miss this informative final chapter! Learn more about how QuickBooks can help you grow your business: QuickBooks.com See omnystudio.com/listener for privacy information.…

۴ سال پیش 25:52

MP3•خانه قسمت

How do you make sure you are conducting yourself appropriately with clients and prospects at events? How do you adjust your approach between in-person and virtual events? In this episode, referral coach Bill Cates and MDRT member Tristan Karl Robert Hartey share how you can utilize a variety of events to expand your practice. Episode breakdown: 0:32 – Benefiting from virtual events and developing business friendship 2:45 – Establishing comfort levels for an event 5:02 – Nuances involved in managing these relationships 8:20 – Remembering to have patience and build trust 11:32 – The benefit of small events vs. large events 15:48 – Learning from mistakes at past events 18:45 – Applying these lessons to virtual events

161 قسمت

#Personal Finances #Lifestyle #Business #MDRT #Don't Get

Best practices to generate referrals through events

MDRT Podcast

22 subscribers

published ۴ سال پیش

اشتراک گذاری

MP3•خانه قسمت

161 قسمت

#Personal Finances #Lifestyle #Business #MDRT #Don't Get

כל הפרקים

MDRT Podcast

1
Experiences that have enhanced how I see the power of insurance 9:46

۶ weeks پیش9:46

9:46

Walking through a claim with clients and their affected family members can provide new perspective for advisors about how their work has enormous impact on the people they serve. In this episode, MDRT members share the interactions that have elevated their understanding about what they do and the clients who benefit. You’ll hear from: Joseph Tan, ChFC, CLU Abigail Venida Yabot Episode breakdown: 0:28 – Being reminded about the importance of coverage and planning 3:57 – Turning difficulty into clarity and strengthened protection 5:38 – Advocating for clients to protect their staff 8:19 – Applying coverage options for different populations Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Why — and how — you should push your boundaries 16:18

10 weeks پیش16:18

16:18

Is there a benefit to doing things that scare you? In this episode, Brendan Clune Walsh and stress physiologist Rebecca Heiss discuss the difficulties and advantages of striving for things you sometimes don’t want to do, from a morning trip to the gym to a plunge into freezing cold water. Episode breakdown: 0:41 – Finding opportunity to do something scary 1:44 – Seeking Type Two Fun instead of what’s comfortable 3:03 – Learning how to get through something that’s recommended but challenging 4:41 – Teaching your brain to adapt and be motivated toward difficult situations 10:15 – How to know how to make Type Two Fun work for you and do what you think you can’t 14:11 – Pushing yourself to imagine and pursue bigger goals and higher performance Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
What you learn after years of working with clients facing retirement 9:38

13 weeks پیش9:38

9:38

What language is essential for advisors helping to create a retirement plan for their clients? How can you ensure clients know you are acting in their best interest to protect their assets? In this episode, members of the MDRT Executive Committee share effective techniques they’ve gained from advising countless retirement planning clients. You’ll hear from: MDRT Immediate Past President Gregory B. Gagne, ChFC MDRT Second Vice President Clay Gillespie, CIM, CFP Episode breakdown: 0:26 – Gaining clients whose previous advisors don’t know how to discuss retirement 2:26 – How education and confidence can overcome age differences between advisors and clients 4:30 – Creating peace of mind through established processes 5:37 – Using long-term-care insurance and thoughtful planning to prevent financial disaster 7:29 – Providing honest, direct information without taking the easy way out Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Mini-episode: The power of accountability 4:40

18 weeks پیش4:40

4:40

As a new year settles in, it’s important to stay focused on your plans and aspirations. In this episode, members of the MDRT Executive Committee share how coaches and other MDRT members provide encouragement while preventing them from losing sight of what they want to achieve. You’ll hear from: MDRT President Carol Kheng, ChFC MDRT First Vice President John F. Nichols, CLU, MSM Episode breakdown: 0:30 – How a coach can help you in numerous areas of your professional and personal life 1:55 – The difference that comes from having another person journeying with you 3:21 – Achieving Top of the Table with the help and support of other MDRT members m Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How regulation impacts what I can do with technology 12:26

18 weeks پیش12:26

12:26

The more advisors utilize video messaging, social media, and other areas of technology, the more they need to make sure they are maintaining compliance. In this episode, MDRT members share how they have benefited from technology in their practice while prioritizing all necessary regulations. You’ll hear from: Simon D. Lister, Dip PFS Jamie McIntyre, CFP Episode breakdown: 0:33 – Including risk warnings while utilizing the benefits of communicating via video 3:10 – Using technology to help set expectations with clients 4:29 – Knowing that regulators don’t want advisors to lead messaging with products 6:30 – How regulators monitor social media activity 7:05 – The importance of keeping records of everything that’s done 9:31 – How regulation impacts the quantity and quality of advisors Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
What to do when it’s clear the client-advisor relationship is not a match 16:15

24 weeks پیش16:15

16:15

At some point, all advisors face the challenging situation of knowing that they aren’t the right person to work with a client. In this episode, MDRT members explain how they recognize the need for this delicate exchange, and how they handle it. You’ll hear from: Alessandro M. Forte, DipPFS, CSP Renee Hanson, CFP, CDFA Episode breakdown: 0:28 – Establishing expectations for client interactions 2:36 – Developing the skill of knowing when to walk away 4:33 – Having the hard conversation with clients about not being a good fit 6:25 – Identifying communication preferences to improve interpersonal dynamics 8:45 – Fostering positive outcomes while indicating that something isn’t working 13:31 – Determining if the advisor or the client will be making the rejection Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How to resolve staff frustration through clear communication 8:58

27 weeks پیش8:58

8:58

If discomfort arises among employees in your office, how do you address and move forward from the situation? In this episode, MDRT members share how they develop a straightforward, successful approach when tense or complicated situations arise. You’ll hear from: Aaron Kane, AFA, B Bus Adam Thomas Rex, AIF, CFP Episode breakdown: 0:29 – Creating an open-door environment to bring up issues as needed 1:28 – Establishing procedures to get every employee on the same page 3:58 – Addressing problems independently while empowering staff members 5:26 – Understanding the different performance expectations for different people in the office 6:46 – Ensuring that employees understand how any changes will benefit them and the clients Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How to embrace the Whole Person concept 8:42

29 weeks پیش8:42

8:42

Just because you know the importance of seeking balance in and out of work doesn’t mean that it’s easy to accomplish. In this episode, members of the MDRT Executive Committee share how they make a priority of MDRT’s Whole Person concept and adjust if they are struggling to put their intentions into action. You’ll hear from: MDRT President Carol Kheng, ChFC MDRT First Vice President John F. Nichols, CLU, MSM Episode breakdown: 0:32 – Looking at different life components like spokes on a wheel 1:42 – Pursuing a feeling of being centered rather than balanced 3:09 – Determining and maintaining your version of a right-fit morning 5:16 – Handling adversity when your processes aren’t working as well 7:12 – Benefiting by resisting the temptation to compare yourself to others Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Changes I’ve made to embrace regulation and overcome challenges 18:18

33 weeks پیش18:18

18:18

What can you do to not just accept new regulations but thrive through adaptation and compliance? In this episode, MDRT members explain how their perspective and ability to take action has led them to turn regulation into opportunity and success. You’ll hear from: Simon D. Lister, Dip PFS Jamie McIntyre, CFP Episode breakdown: 0:34—Focusing on the benefits that come from required additional qualifications 3:10—Why resistance only leads to greater difficulty 5:39—Utilizing regulations as a chance to further define your ideal clientele 7:41—How to create time to meet regulation standards and drive business success 13:15—Turning frustration into empowerment Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
What you absolutely should not do in an acquisition 12:55

38 weeks پیش12:55

12:55

With the many ways an acquisition can go wrong, how can you circumvent these problems in pursuit of success? In this episode, MDRT member D. Kyle Atkins, CFP, CLU, and president of Succession Resource Group David Grau Jr. explain what to avoid and what to do instead to foster more effective decisions and business transitions. Episode breakdown: 0:34 – Why you shouldn’t call the biggest and best clients first 3:01 – Establishing clarity for a valuation 6:05 – Communicating the transition plan to a soon-to-be-retiring advisor 7:57 – Turning preparation and teamwork into success 10:43 – Ensuring that opinions match with facts Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Unique ways I identify financial solutions for my niche – and how that can help other advisors 13:50

42 weeks پیش13:50

13:50

What questions can lead clients to provide the information that guides your recommendations? What personal experience should you offer to demonstrate how you can help your ideal clients? In this episode, MDRT members share techniques for turning effective communication into strategic financial planning. You’ll hear from: Joseph Tan, ChFC, CLU Abigail Venida Yabot Episode breakdown: 0:26 – Demonstrating authenticity with your target market 2:35 – Determining the right amount of talking and listening with clients 4:16 – Utilizing strong communication to motivate clients to share information 7:02 – Offering personal information to connect experience to expertise 9:08 – Transitioning from reflections to planning that can be both aspirational and practical Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Finding and fostering relationships with centers of influence 22:06

46 weeks پیش22:06

22:06

With so much to consider about identifying and working with centers of influence, what best practices can you follow to create these connections? In this episode, MDRT members share strategies they’ve developed to drive effective relationships with these important professional partners. You’ll hear from: Alessandro M. Forte, DipPFS, CSP Renee Hanson, CFP, CDFA Episode breakdown: 0:30 – Challenges involved in utilizing centers of influence to find the right clients 1:20 – Determining what value you can provide to centers of influence 3:35 – Reframing your thinking to overcome fear about developing COI relationships 7:24 – The benefits of distributing an At-A-Glance card 10:11 – Developing additional educational materials for both clients and COI 11:46 – Creating new opportunities to develop clarity and relationships with COI 14:08 – Establishing the importance of you and COIs staying present in each other’s lives 16:07 – Creating a strong sense of reputation and reciprocity 19:44 – Documenting your recommended COIs to clients Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
What to do and not do for joint work 6:41

51 weeks پیش6:41

6:41

While many advisors recognize the benefits of partnering with other professionals to help their clients, doing that successfully often requires practice and adaptation. In this episode, members of the MDRT Executive Committee explain how they have learned to identify and thrive in these collaborative circumstances. You’ll hear from: MDRT President Gregory B. Gagne, ChFC MDRT Secretary Clay Gillespie, CIM, CFP Episode breakdown: 0:25 – Levelling up by finding a mentor 0:57 – Recognizing when someone else is better at something than you 2:09 – What to do when someone else can be more helpful to your client 2:55 – Serving your clients best by focusing on what’s in your area of expertise 3:40 – Creating a process to systematize what you do best 4:57 – Setting expectations with clients at the beginning of your relationship Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How I navigate awkward conversations with clients 12:00

1 year پیش12:00

12:00

What do you say when clients want you to resolve family conflict or say something that they are struggling to communicate? In this episode, MDRT members share how they maintain harmony, professionalism, and service when faced with some potentially uncomfortable situations. You’ll hear from: Aaron Kane, AFA, B Bus Adam Thomas Rex, AIF, CFP Episode breakdown: 0:24 – Handling a difference of opinion between parents and their child 3:11 – Being asked to encourage someone toward retirement 6:50 – Determining how to reset client relationships 9:41 – Developing two different models of service Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Smoothing out some complexities of business transition 14:01

1 year پیش14:01

14:01

How do you streamline the many challenges that occur as a business is acquired? In this episode, MDRT member D. Kyle Atkins, CFP, CLU, and president of Succession Resource Group David Grau Jr. share techniques they’ve learned to help minimize roadblocks and pursue success and happiness between buyer and seller. Episode breakdown: 0:38 – Steps to simplify both quantitative and qualitative questions 3:07 – Best practices to retain clients after an acquisition 5:23 – How to figure out challenging timelines regarding payment 8:43 – Learning from internal and external acquisitions 10:12 – Considering certain compromises because of the size of a practice Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How I ensure that clients understand their finances 12:57

1 year پیش12:57

12:57

What can advisors do to confirm that clients are not just listening but processing the information that has been discussed? In this episode, MDRT members share communication techniques that help keep everyone on the same page and prevent confusion or frustration on either side. You’ll hear from: Joseph Tan, ChFC, CLU Abigail Venida Yabot Episode breakdown: 0:22 – Presenting an amount of information that won’t overwhelm clients 3:12 – Maintaining clarity by giving clients three types of advice 6:36 – Creating trust to drive understanding when it feels like clients aren’t listening 8:20 – Recognizing when something is missing from the client’s ability to move forward 10:19 – Making sure to give clients ownership over their decisions Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How MDRT Executive Committee members start the year off right 19:14

1 year پیش19:14

19:14

How can you ensure that you have a successful start to 2024? What should you keep in mind throughout the year to maintain consistent success? In this episode, members of the MDRT Executive Committee explain how they prepare for the arrival of January and keep a steady perspective on their processes regardless of the month. You’ll hear from: MDRT President Gregory B. Gagne, ChFC MDRT Secretary Clay Gillespie, CIM, CFP MDRT First Vice President Carol Kheng, ChFC MDRT Second Vice President John F. Nichols, CLU, MSM Episode breakdown: 0:34—Planning for the new year before it starts 2:48—Beginning January with focus and a fast pace 6:43—Avoiding a sense of starting over as the year begins 8:26—Applying learning from January 2023 to January 2024 15:39—Remembering to make thoughtful decisions in January Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Unique insights about what makes clients open up or shut down 12:48

1 year پیش12:48

12:48

Even veteran advisors continually learn new communication techniques in pursuit of making clients comfortable and willing to share their feelings. In this episode, MDRT members identify situations in which clients have been especially open (or had difficulty opening up), and what that taught them for conversations moving forward. You’ll hear from: Alessandro M. Forte, DipPFS, CSP Renee Hanson, CFP, CDFA Episode breakdown: 0:31—Starting a podcast as a way of sharing memorable client stories 2:24—Discovering people’s universal interest in talking about problems and successes 5:54—Identifying an opportunity to help women in transition 9:10—Learning how to communicate with clients during an awkward moment 10:49—Seeing the benefits of vulnerability during conversations Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Something coming up that I’m excited about in my practice 6:52

1 year پیش6:52

6:52

Even the most successful advisors continue to embrace change and create excitement for the future. In this episode, MDRT members share what they’re innovating and how these ideas will enhance their business. You’ll hear from: Aaron Kane, AFA, B Bus Adam Thomas Rex, AIF, CFP Episode breakdown: 0:27—Developing adjustments for a new office 2:02—Creating marketing around a major milestone 3:12—Establishing a process to generate Google reviews from clients 4:46—Building Zoom rooms and investing in technology Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Expert insights about what to do in an acquisition 10:31

۲ years پیش10:31

10:31

Buying a practice requires research, communication, and much, much more. In this episode, MDRT member D. Kyle Atkins, CFP, CLU, and president of Succession Resource Group David Grau Jr. explain essential ways for you to set the course for business acquisition success. Episode breakdown: 0:35–Dedicating the necessary time for each step in the process 2:55—Developing simplicity and know-how 3:18—Establishing both clarity and cultural fit 5:11—Asking questions and listening, just as you would with a client 7:44—Adapting when a seller changes their mind about something Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Quick steps to gain more clients and referrals 7:38

۲ years پیش7:38

7:38

How do you turn business growth from a dream into a reality? In this episode, referral coach Bill Cates and MDRT member Tristan Karl Robert Hartey explain how to push through reluctance and establish a time-tested system for expanding your clientele. Episode breakdown: 0:30—Overcoming fears about asking for introductions 2:16—Benefiting from repetition and getting outside your comfort zone 3:30—Identifying your goals and finding your right-fit client 4:17—Developing a process and practicing it enough to be successful 5:53—Learning from the world’s best athletes Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Using the power of unselling to finance education and retirement 13:03

۲ years پیش13:03

13:03

How do you understand clients’ needs so that they see you as someone who can help them, rather than someone who is selling to them? In this episode, MDRT members explain how they establish these strong connections that can unlock the effective technique of “unselling.” You’ll hear from: Joseph Tan, ChFC, CLU Abigail Venida Yabot Episode breakdown: 0:27 – Focusing on the client’s magic numbers 2:41 – Recognizing the impact of unselling 4:17 – Serving as the “prudent mom” for clients 7:38 – Learning retirement lessons from a colleague’s experience 11:36 – Becoming a godparent to clients’ children Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
What advisors might not know about working with a culturally specific niche 5:47

۲ years پیش5:47

5:47

Advisors know the importance of seeking to understand each client as an individual. In this episode, MDRT members explained how they work to recognize and support the cultural backgrounds of their clientele, whether that resembles their own experience or not. You’ll hear from: Xiao Chen Chad Demarre Maria Josefa Garcia Episode breakdown: 0:27—Why translation needs to be done by someone in the business 2:21—How perspectives on life insurance can change based on personal background 3:03—Changing your approach based on new prospect experiences 3:50—Understanding how cultural differences can lead to different perceptions 4:53—Recognizing how past experience could influence current opinions Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Establishing the rules of engagement with your prospect 6:28

۲ years پیش6:28

6:28

How do you ensure that you and a potential client are on the same page about your relationship? In this episode, MDRT members explain how they communicate the essential information and decide what steps to take next. You’ll hear from: Alessandro M. Forte, DipPFS, CSP Renee Hanson, CFP, CDFA Episode breakdown: 0:29 – Communicating the two goals for the initial meeting 1:55 – Creating accountability in the prospect for the advice you give 3:24 – Determining whether or not you and a prospect are a good match 5:01 – A common mistake advisors should be aware of Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Developing processes for enhanced client service and staffing performance 14:25

۲ years پیش14:25

14:25

How do you utilize technology, consultants or otherwise to improve and expand your practice? In this episode, MDRT members explain the approaches they embrace and the benefits that result. You’ll hear from: Aaron Kane, AFA, B Bus Adam Thomas Rex, AIF, CFP Episode breakdown: 0:29 – Streamlining and automating using technology 2:25 – Utilizing training boards via Zoom to create training manuals 5:03 – Innovating through business planning and new ways to reach clients 9:02 – Increasing social media content, particularly video 10:36 – Determining what information to share in video content Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How I match my fact-finding to my target market 13:41

۲ years پیش13:41

13:41

How do you gather information from prospects and clients in a way that showcases your own expertise? Should you do advance research? In this episode, MDRT members share their best practices for generating the trust that leads their specific clientele to open up. You’ll hear from: Joseph Tan, ChFC, CLU Abigail Venida Yabot Episode breakdown: 0:28 – Doing research to find common interests and generate trust 1:31 – Ensuring you prioritize both character and competence 3:01 – Utilizing social media as a guide for prospecting 5:53 – Staying top-of-mind with potential clients who are parents 8:00 – Demonstrating expertise with couples Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Generating the right referrals while offering incentives 15:56

۲ years پیش15:56

15:56

What can you offer clients as a way to say thank you? What item or event will get them talking about you? In this episode, referral coach Bill Cates and MDRT member Tristan Karl Robert Hartey explain how to successfully utilize gifts – pending compliance approval – and other initiatives to enhance relationships and drive referrals. Episode breakdown: 0:28 – Matching intangible products with tangible gifts 1:41 – Identifying a range of ways to say thank you – and drive referrals 5:05 – Distinguishing between a gift and a promotional item 8:24 – Creating different opportunities for client appreciation 10:44 – Ensuring that you’re being referred to the right people Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Caring for clients who’ve experienced a lifequake 13:34

۲ years پیش13:34

13:34

What should you say — or not say — to clients who are especially vulnerable? In this episode, MDRT members explain how they support clients going through particularly challenging times, whether it’s a death, divorce or otherwise. You’ll hear from: Alessandro M. Forte, DipPFS, CSP Renee Hanson, CFP, CDFA Episode breakdown: 0:32—Learning about the importance of not making assumptions 2:50—Developing a process for working with vulnerable clients 8:26—Adapting to circumstances outside of the norm 9:48—Recognizing that lifequakes can be both big and small Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
How my staff reviews our performance and pursues efficiency 14:50

۲ years پیش14:50

14:50

Every advisor wants to help their team perform at its highest level. But how do you actually do that in the short term and evaluate that in the long term? In this episode, MDRT members share techniques for maximizing the way their practice performs as a team. You’ll hear from: Aaron Kane, AFA, B Bus Adam Thomas Rex, AIF, CFP Episode breakdown: 0:28–Defining goals and specific ways to execute them 2:52—Creating clarity from a sense of ownership 5:14—Converting in-person meetings to discussions on a virtual whiteboard 7:34—Benefiting from team members setting their own success factors 10:17—Developing a way to evaluate those success factors Listen to the monthly series, MDRT Presents: @mdrtpresents…

MDRT Podcast

1
Overcoming challenges related to multi-generational referrals 13:48

۲ years پیش13:48

13:48

Can you treat an entire family as if they are an individual client? What decisions might be forgotten in how one generation’s decisions impact another’s? In this episode, referral coach Bill Cates and MDRT member Tristan Karl Robert Hartey explain how they navigate relationships among multiple generations. Episode breakdown: 0:27—Seeing family members as separate clients rather than one unit 1:56—Establishing part of a generational plan that can go overlooked 4:44—Creating a pipeline for a younger client base that’s just as loyal 7:31—Handling a multi-generational referral that may be less than ideal 9:28—Navigating delicate relationships within families Listen to the monthly series, MDRT Presents: @mdrtpresents…

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