S6EP16, Cobb 911 serving people on their toughest day

Marietta Stories l Inspiring and historical stories from the community of Marietta, Georgia

Samatha Hawkins of Cobb 911 contacted Bill because they need more people to answer calls. Working for 911 requires a unique set of skills and takes a while and help to learn them: whom to route the call to, how to help people and how to listen. Multitasking is required. Also, supporting the people that answer the tough calls through a peer network, all make one of the toughest jobs doable.