Episode 5: #5 Pradeep Raman - Managing Director - The Surrey - A Corinthia Hotel - New York City

Luxury Leaders

Welcome to Luxury Leaders, where we tap into the top minds of the luxury segment in the hospitality industry. I'm your host, Brandon Stone. Today, we have the pleasure of speaking with Pradeep Ramen, the Managing Director of the soon-to-open Surrey Hotel in New York City with Corinthia Hotels.
Pradeep shares his extensive journey through the luxury hospitality industry, highlighting his experiences with prestigious brands such as Ritz-Carlton, Peninsula, Montage, and Baccarat Hotels. He emphasizes the importance of people and culture in hospitality, which drew him to Corinthia Hotels. Pradeep discusses the excitement and challenges of opening a new hotel, likening it to a high-speed race where meticulous planning and teamwork are crucial.
He elaborates on the unique vision for the Surrey Hotel, aiming to create an ultra-luxury experience with personalized service and deep community engagement. Pradeep also shares his philosophy on leadership, stressing the significance of hiring individuals with the right attitude, humility, and competence.
Throughout the interview, Pradeep reflects on his upbringing in India, where he learned the value of hospitality and treating guests like family. He also discusses the influence of his mentors and his commitment to continuous learning and growth.
Pradeep's dedication to exceptional customer service is evident through anecdotes, including going above and beyond for guests' needs, such as preparing special meals for a guest's dog. His leadership style focuses on fostering a collaborative and inclusive environment, where every team member feels valued and motivated.
In closing, Pradeep advises aspiring hoteliers to be patient, humble, and always willing to learn. He underscores the importance of mentorship and giving back to others in the industry.
Join us in welcoming Pradeep Ramen as he leads the Surrey Hotel towards becoming a beacon of luxury in New York City and beyond.
Pradeep's Linkedin: https://www.linkedin.com/in/pradeep-raman-9460281/
Your Host Brandon Stone https://www.linkedin.com/in/brandoncstone