Measuring Customer Sentiment feat. Pranav Desai - Chief Product Officer at Reputation

Lessons In Product Management

On today’s episode you’ll hear from Pranav Desai, Chief Product Officer at Reputation. We covered a ton of ground in the thirty minutes or so we talked, so don’t feel bad if you have to listen twice to take it all in. You’ll hear us talk about:

1. Why one customer’s feedback isn’t the end all be all for decision making
2. Why Product should own voice of the customer
3. How to balance quantitative data with qualitative.
4. How to distinguish between signals and noise

And so much more.

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