Lessons From The Field [Powered By Black Box Intelligence] podcast

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Carol Costello Presents: The God Hook

1
1 | The False Prophet 35:56

13 روز پیش35:56

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35:56

In this premiere episode of "The God Hook," host Carol Costello introduces the chilling story of Richard Beasley, infamously known as the Ohio Craigslist Killer. In previously unreleased jailhouse recordings, Beasley portrays himself as a devout Christian, concealing his manipulative and predatory behavior. As the story unfolds, it becomes clear that Beasley's deceitfulness extends beyond the victims he buried in shallow graves. Listen to the preview of a bonus conversation between Carol and Emily available after the episode. Additional info at carolcostellopresents.com . Do you have questions about this series? Submit them for future Q&A episodes . Subscribe to our YouTube channel to see additional videos, photos, and conversations. For early and ad-free episodes and exclusive bonus content, subscribe to the podcast via Supporting Cast or Apple Podcasts. EPISODE CREDITS Host - Carol Costello Co-Host - Emily Pelphrey Producer - Chris Aiola Sound Design & Mixing - Lochlainn Harte Mixing Supervisor - Sean Rule-Hoffman Production Director - Brigid Coyne Executive Producer - Gerardo Orlando Original Music - Timothy Law Snyder SPECIAL THANKS Kevin Huffman Zoe Louisa Lewis GUESTS Doug Oplinger - Former Managing Editor of the Akron Beacon Journal Volkan Topalli - Professor of Criminal Justice and Criminology Amir Hussain - Professor of Theological Studies Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://evergreenpodcasts.supportingcast.fm…

Lessons From the Field [Powered by Black Box Intelligence]

اشتراک گذاری

خانه سری•Feed

Learn how the top restaurant performers do it.
With hosts like Victor Fernandez, Black Box Intelligence's Head of Insights and Knowledge, and Emily Bennett, Black Box Intelligence's Director of Customer Solutions.

10 قسمت

#MBA #Business #Black Box Intelligence

Lessons From the Field [Powered by Black Box Intelligence]

updated 24 روز پیش

اشتراک گذاری

خانه سری•Feed

10 قسمت

#MBA #Business #Black Box Intelligence

همه قسمت ها

1
How Noodles & Company Uses Data to Improve Retention and Performance [ft. Leaders from Noodles & Company] 28:30

24 روز پیش28:30

28:30

Episode 10 | 04/17/25 Episode Overview Employee turnover remains one of the biggest challenges in the restaurant industry—but how can you use data to manage it more effectively? In this Lessons from the Field episode, Jenilee Childs (VP of HR) and Darcy Dees (Director, HRIS & People Analytics) of Noodles & Company share how their team leverages benchmarking data to support operators with actionable insights. Key Takeaways: [Insight #1] – Utilizing Data to Understand Employee Turnover Noodles & Company likely analyzes employee turnover rates across different locations and roles to identify patterns and root causes. This data-driven approach helps in developing targeted strategies to improve retention. [Insight #2] – Enhancing Training Programs Through Performance Metrics By tracking performance metrics, the company can assess the effectiveness of training programs. Insights gained enable the refinement of training content and methods to better equip employees for success. [Insight #3] – Implementing Predictive Analytics for Staffing Needs Predictive analytics may be used to forecast staffing requirements based on historical data and trends. This ensures optimal staffing levels, reducing employee burnout and improving customer service. [Insight #4] – Personalizing Employee Engagement Initiatives Data collected from employee feedback and performance reviews can inform personalized engagement strategies. Tailored initiatives contribute to higher job satisfaction and retention rates. [Insight #5] – Aligning Operational Goals with Employee Performance By aligning individual performance metrics with broader operational goals, Noodles & Company ensures that employees understand their impact on the company's success, fostering a sense of purpose and motivation.…

1
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & Growth [ft. Director of Brand Marketing at Torchy’s Tacos, Brandon Rathert] 27:01

۵ weeks پیش27:01

27:01

How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & Growth Episode 9 | 04/03/25 Episode Overview How does Torchy’s Tacos balance its bold, unconventional brand with exceptional hospitality? In this episode of Lessons from the Field, they will share how guest sentiment data shapes service strategy, operational decisions, and brand growth. Key Takeaways: [Insight #1] – Authenticity Is Core to Brand Identity Torchy’s brand edginess and appeal are rooted in the Team members chosen to represent their brand. Building a team with genuine care for others, and this honesty is reflected in the guest experience. [Insight #2] – Guest Feedback Is Treated as a Relationship, Not Just a Review Torchy’s philosophy is that if a guest reaches out, they owe them a response—no exceptions. Whether it's praise or a complaint, every piece of feedback is acknowledged and responded to. [Insight #3] – Operationalizing Feedback = Root Cause Discovery By reviewing guest reviews, the customer journey, and the UI layout, they discover actionable items to improve guest satisfaction immediately. [Insight #4] – Empowered Teams + HQ Support = Unified Success Managing partners (GMs) have full access to guest data and are empowered to act, while the guest relations team offers backup and handles direct communications [Insight #5] – Care and Commitment Over Scores One of the most powerful messages: "Do you really care?" If not, you're in the wrong role. If yes, then act like it. Torchy’s doesn’t chase metrics—they chase behavior change. While metrics like star ratings matter, it’s the open-ended guest feedback that drives the real insights and actions. Mentioned in the Episode: Workforce Intelligence GuestXM…

1
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas] 27:05

10 weeks پیش27:05

27:05

Recruiting and Retaining Staff to Support Aggressive Growth Goals Episode 8 | 02/27/25 Episode Overview Arlene Estrada Petokas (Chief People Officer) shares how Kura Sushi USA leverages a robust recruitment strategy to support their broader objectives. Key Takeaways: [Insight #1] – Leverage social media and marketing to attract top talent. [Insight #2] – Invest in training programs to set employees up for success. [Insight #3] – Maintain open communication to ensure employees feel valued. [Insight #4] – Stay competitive with pay and benefits to reduce turnover while creating clear career opportunities to keep employees engaged. Mentioned in the Episode: Workforce Intelligence…

1
How Leadership Leans on Data to Drive FP&A Strategy [ft. Finance Leaders from Giordano’s ] 28:38

16 weeks پیش28:38

28:38

How Leadership Leans on Data to Drive FP&A Strategy Episode 7 | 01/22/25 Episode Overview David Poole (CFO) and Celia Perez (VP of Finance) of Giordano’s share how they leverage restaurant industry benchmarks and their own data to drive company strategy. Key Takeaways: [Insight #1] – Leverage data to tackle industry challenges and stand out in a crowded market [Insight #2] – Invest in technology [Insight #3] – Leverage benchmarking data for better data-informed decisions tailored to each customer segment [Insight #4] – Leverage third-party delivery to evolve and adapt to consumer behaviors Mentioned in the Episode: Financial Intelligence…

1
How Restaurant Suppliers Leverage Restaurant Industry Data to Drive Predictable Growth [ft. Bloomberg Intelligence and Libbey Glassware] 25:14

21 weeks پیش25:14

25:14

Episode 6 | 12/18/24 Episode Overview Michael Halen, Senior Restaurant Analyst at Bloomberg Intelligence, and George Kalamaras, Sr. Market Research & Insights Manager at Libbey Glassware, share how suppliers of products and services to the restaurant industry can build more successful businesses by leveraging restaurant industry data. Key Takeaways: [Insight #1] – Data-Driven Supplier Strategies Suppliers are increasingly leveraging restaurant industry data to align their offerings with market demands. By analyzing trends and performance metrics, they can tailor products and services to better meet the needs of restaurant operators. [Insight #2] – Enhancing Predictability and Growth Utilizing data allows suppliers to forecast demand more accurately and identify growth opportunities. This predictive approach helps optimize inventory, reduce waste, and improve overall efficiency. [Insight #3] – Strengthening Partnerships with Operators Suppliers can become strategic partners to restaurant operators by sharing insights and data analyses. This collaboration fosters mutual growth and helps in addressing challenges proactively. [Insight #4] – Adapting to Market Shifts The restaurant industry is dynamic, with changing consumer preferences and market conditions. Suppliers that stay informed through data are better positioned to adapt and innovate accordingly. Mentioned in the Episode: Supplier Intelligence…

1
Driving Success through Guest Satisfaction and Operational Excellence [ft. Roger Gondek, COO of Twin Peaks] 26:31

21 weeks پیش26:31

26:31

Driving Success through Guest Satisfaction and Operational Excellence Episode 5 | 12/12/24 Episode Overview How do you take a struggling brand and turn it into an industry leader? A Restaurant Turnaround Strategy- just ask Roger Gondek. With over 40 years in the restaurant industry—Gondek joined Twin Peaks in 2016 with a clear mission. This isn’t just a success story—it’s a blueprint for any restaurant looking to thrive. We break down the specifics of their Restaurant Turnaround Strategy. Key Takeaways: [Insight #1] – Guest Feedback as the Heart of Success Collecting and acting on guest feedback helps improve operations and guest experience. Make Feedback Easy with simple tools, like QR-code business cards, encourage guests to leave reviews. [Insight #2] – The Power of Staffing: A Foundational Element Well-staffed restaurants deliver faster service, raise employee morale, improve guest experience, and, therefore, boost sales. [Insight #3] – Operational Excellence Meets Data-Driven Incentives Bonuses tied to guest sentiment scores motivate managers to focus on exceptional service and accountability. Mentioned in the Episode: Winning with Guest Feedback: Twin Peaks’ Restaurant Turnaround Strategy for Success Turn Feedback to $. Accurately Size Financial Impact of Guest Experience. Twin Peaks had consistent double-digit sales growth and a post-COVID comeback.…

1
How Marketing Leaders Drive Wide-Spread ASR Improvement [ft. Leaders from Keke’s Breakfast Cafe and Velvet Taco ] 28:17

24 weeks پیش28:17

28:17

How Marketing Leaders at Keke’s Breakfast Cafe and Velvet Taco Drive Wide-Spread ASR Improvement Episode 4 | 11/21/24 Episode Overview For restaurant brands, understanding and acting on guest feedback is no longer optional. It’s a critical factor in driving sales, improving operations, and brand health. In a recent Lesson from the Field, industry leaders from Keke’s Breakfast Cafe and Velvet Taco shared how reviews shape the future of restaurants. Here are the key takeaways of how they use feedback to drive success. Key Takeaways: [Insight #1] – The Correlation Between ASR & Sales Research shows that even a half-star improvement in ASR can lead to substantial sales growth. [Insight #2] – Guest Reviews are a Key Local Marketing Channel Guest reviews now serve as a primary tool for showcasing quality and connecting with the community. [Insight #3] – Guest Feedback is a Predictor of Sales and Traffic Guest feedback is a treasure trove of data and a predictor of how a restaurant unit is going to perform in the future. Restaurants can use feedback to: Identify trends Make proactive adjustments Plan marketing strategies [Insight #4] – Guest Feedback is a Source of Insight Against the Competition Guest feedback helps brands gauge their performance against competitors. Identify areas where you outperform competitors and protect those strengths. Regional insights can also help brands adapt strategies to local markets. Mentioned in the Episode: 3 Ways Restaurant Leaders Use Feedback to Drive Success The 4 Main Impacts of Average Star Ratings on Restaurant Brands and 7 Best Practices ASR Strategies Your Restaurant Brand Needs To Thrive: FAQ and Best Practices from BBI Experts…

1
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce [ft. Leaders from Luke's Lobster & taim mediterranean] 37:38

1 year پیش37:38

37:38

Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce Episode 2 | Originally posted 03/07/24 Episode Overview With Baby boomers retiring, Gen Z, a force of 68 million, is entering the workforce, leading among hourly workers. This shift urges restaurants to rethink their approach to attracting and retaining employees. In 2024, restaurants focus on developing frontline managers to meet the demands of a rapidly changing workforce. Key Takeaways: [Insight #1] – Most restaurants remain understaffed. [Insight #2] – Salary is the #1 factor drawing Gen Zs to a job. [Insight #3] – The majority of hourly new hires are Gen Zs. [Insight #4] – Workplace benefits and training play a pivotal role in employee retention. As if the restaurant industry hasn’t faced enough staffing challenges, another dilemma has been added to their plate. With the largest generation in American history exiting the workforce, employers are racing against time to fill the gap with the next batch of workers: Gen Zs. But as more of this generation enters the talent pool, they bring a new set of challenges, values, and expectations. This means restaurants may have to adjust their approach to remain competitive in attracting this new segment of the workforce. Mentioned in the Episode: Gen Zs Flooding into Workforce as Boomers Exit—How Can Restaurants Manage This Shift? National Restaurant Association’s (NRA) 2024 State of the Restaurant Industry Repor t Workforce Intelligence Opus Training Platform…

1
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House] 30:24

1 year پیش30:24

30:24

Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience Episode 3 | 12/14/23 Episode Overview Huddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback. They proactively gather customer insights at every touchpoint during the dining experience. Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantly elevate their brand experience and ensure they consistently meet guest expectations. Key Takeaways: [Insight #1] – Discover how Huddle House strategically uses sentiment data to pinpoint outliers in the customer journey [Insight #2] – Find out how cross-team collaboration plays a vital role in driving team efficiencies [Insight #3] – Learn the Huddle House process of taking feedback from data-analysis to decision-making Mentioned in the Episode: Restaurant Insights and Research Guest experience management exclusively for restaurants…

1
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands [ft. Leaders from Portillo's, Whataburger, Shipley Do-Nuts] 30:45

1 year پیش30:45

30:45

Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands Episode 1 | 11/14/24 Episode Overview Discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations. Key Takeaways: [Insight #1] – How to drive consistency across the restaurant experience [Insight #2] – Master the art of blending people and technology for sustainable growth [Insight #3] – Gain insight into the latest restaurant operations trends and where to focus efforts in 2024 Mentioned in the Episode: Black Box Intelligence Platform Restaurant Insights and Research…

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1
1 | The False Prophet 35:56

Lessons From the Field [Powered by Black Box Intelligence]

Lessons From the Field [Powered by Black Box Intelligence]

پادکست هایی که ارزش شنیدن دارند

همه قسمت ها

1
How Noodles & Company Uses Data to Improve Retention and Performance [ft. Leaders from Noodles & Company] 28:30

1
How Torchy’s Tacos Uses Guest Feedback to Drive Hospitality & Growth [ft. Director of Brand Marketing at Torchy’s Tacos, Brandon Rathert] 27:01

1
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas] 27:05

1
How Leadership Leans on Data to Drive FP&A Strategy [ft. Finance Leaders from Giordano’s ] 28:38

1
How Restaurant Suppliers Leverage Restaurant Industry Data to Drive Predictable Growth [ft. Bloomberg Intelligence and Libbey Glassware] 25:14

1
Driving Success through Guest Satisfaction and Operational Excellence [ft. Roger Gondek, COO of Twin Peaks] 26:31

1
How Marketing Leaders Drive Wide-Spread ASR Improvement [ft. Leaders from Keke’s Breakfast Cafe and Velvet Taco ] 28:17

1
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce [ft. Leaders from Luke's Lobster & taim mediterranean] 37:38

1
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House] 30:24

1
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands [ft. Leaders from Portillo's, Whataburger, Shipley Do-Nuts] 30:45

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Lessons From the Field [Powered by Black Box Intelligence]

Lessons From the Field [Powered by Black Box Intelligence]

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

2025 - American Silver Eagle .999 Fine Silver with our Smyrnacoin Certificate of Authenticity Dollar Uncirculated US Mint

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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