0203: Build or Buy? Developing Internal Process Capabilities vs. Relying on External Experts with Liam O'Neill

Lean By Design

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Have you ever noticed the gap between where your organization is and where it needs to be widening every day—especially when workflows are undefined or changing?

In this episode of Lean by Design, we sit down with Liam O’Neill of BPM‑D to tackle the big question: do you invest in building process capabilities internally or lean on outside consultants? We’ll walk you through evaluating your readiness, embedding process ownership in leadership, and starting with a real business challenge so you can create sustainable, scalable process excellence rather than just putting out fires.

Learn more about BPMD at https://bpm-d.com/

Connect with Liam at https://www.linkedin.com/in/l-oneill/

Ready to assess your organization’s efficiency? Connect with us at [e-mail] to uncover high-impact improvement opportunities. 🚀

Learn more about us by visiting: https://sigmalabconsulting.com/
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فصل ها

1. Meeting Liam O'Neill of BPMD (00:00:00)

2. Build vs Buy: Internal or External Process Support (00:04:15)

3. Process Ownership vs Tiger Teams (00:09:27)

4. Process Culture and Accountability (00:17:58)

5. Crossing Boundaries: Breaking Down Silos (00:28:00)

6. Process as a Change Management Tool (00:34:13)

7. Building Successful Process Communities (00:41:13)

8. Start with the Problem, Not Process (00:45:32)