Mark Graban & Greg Jacobson on Continuous Improvement and Customer Experience Design

KaiNexus: Continuous Improvement, Leadership, and More

Get ready for another insightful episode of KaiNexus Continuous Improvement Podcast with our esteemed hosts, Mark Graban and Greg Jacobson. Drawing from the Toyota Production System, this episode dives deep into the principles of continuous improvement, offering valuable lessons relevant to various sectors beyond just manufacturing.

Unravel the central principle of respect for people and customers as Mark and Greg discuss the substantial impact that this simple component can have on customer satisfaction and rapport. It's not just about delivering service; it’s about demonstrating recognition and appreciation. Delve into exciting, relatable narratives that emphasize the significance of respect in our daily interactions and how it lays the groundwork of undeniably fruitful relationships.

LINKS:

• Video with Ford CEO Jim Farley
• The Lean Leadership Podcast with Chris Burnham
• Society for Health Systems Healthcare Systems Process Improvement Conference
• 2024AME Conference
• Learn more about KaiNexus