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Is the Customer Always Right? IT Service Done Right | Ep. 31
Manage episode 456126295 series 3569840
محتوای ارائه شده توسط M2 Technology. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط M2 Technology یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Ever wondered what makes great IT support tick? Brandon and Stephen dive into the art of tech customer service, drawing from their experience in both IT and hospitality to reveal what really works - and what doesn't.
In this candid discussion, they explore:
• Why restaurant experience makes better IT professionals
• How to be proactive without being annoying
• Handling "emergencies" that aren't really emergencies
• The secret to turning angry customers into happy ones
• Why "the customer is always right" doesn't always apply in IT
• The delicate balance between good service and good security
Whether you're an IT professional looking to improve your service or a business wanting to understand what great IT support looks like, this episode offers valuable insights from the trenches.
#TechSupport #CustomerService #ITService #BusinessTechnology
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