"An award-winning Call-Taker"

I AM 000

Katherine "Kat" Cardy works in the Triple Zero Victoria Burwood Ambulance team. She's been awarded the IAED 2024 Australasia Dispatcher of the Year. Kat is actually a Call-Taker, but the reason this award is for Dispatching is that internationally, the Dispatching role also includes Call-Taking.

Part of Kat's successful nomination included a 000 call of the birth of twin baby girls. Ambulance Call-Takers like Kat play a crucial role when they get a call involving a baby's birth; these calls are highly complex, can last a long time and the Call-Taker stays on the line while help is on its way.

Call-Takers are highly skilled and trained to deal with these stressful circumstances, Katherine's call lasted 20 minutes and the two babies were successfully delivered before being transported to the Royal Children's Hospital.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

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