Episode 42: Success or Sales? Making Your First Partner Hire

Howdy Partners

Will and Ben discuss whether it’s better to hire someone with sales experience or with customer success experience as your first ever partner hire. At first, Will argues that sales experience would be more relevant, opposing Ben’s support for customer success. Will is slowly persuaded by Ben to join the customer success side, as Ben highlights that customer success managers must manage variable pipelines, build long term relationships, and enable customers to achieve value with the product.