Humility, Speed, and Personalization with Blaze Pizza CEO Beto Guajardo

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You could argue that there's no one more experienced in leading fast-casual restaurants than today's guest, Beto Guajardo. Beto is the President & CEO of Blaze Pizza and has held leadership roles at Starbucks, Levi Strauss, and Schlotzsky’s. We were excited to tap into his extensive insights on this episode!

In this episode, Zack and Beto discuss:

• Why humility is key to delivering exceptional hospitality from the top down
• How Blaze Pizza is innovating with guest customization, both in-store and at home
• The critical role of speed and personalization in fast-casual dining
• The power of online reviews and how they influence business success
• Blaze Pizza's global expansion and maintaining consistent guest experiences across locations

We hope you enjoy this episode filled with valuable insights on leadership and hospitality in the fast-casual industry.

Thanks, Beto!

فصل ها

1. Leadership and Guest Experience in Restaurants (00:00:00)

2. Creating a Personalized Guest Experience (00:04:47)