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From Lost to Loyal: Winning Back Your Customers with Dan Pfister of Winback Labs
Manage episode 434524591 series 2930439
محتوای ارائه شده توسط Ovation. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Ovation یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Unlock the secrets to rekindling lost customer relationships with expert insights from Dan Pfister, Founder of WinBack Labs. Discover proven strategies for understanding why customers leave and how to effectively bring them back. Dan highlights the importance of strategic outreach and ensuring customers feel heard and valued. Learn how the peak-end rule can transform dissatisfied customers into loyal advocates through memorable final interactions.
Hear real-world examples from Marriott Hotels and Tylenol, demonstrating the powerful impact of effective problem resolution. Plus, get practical tips for responding to online reviews and uncovering the root causes of customer dissatisfaction to enhance your recovery strategies.
Thanks Dan!
فصل ها
1. Strategies for Winning Back Lost Customers (00:00:00)
2. The Importance of Service Recovery (00:03:46)
330 قسمت
اشتراک گذاری
