[Greatest Hits] The Power of Service with Louie Gravance, Author of "Service is a Superpower!"

Getting to Aha! with Darshan Mehta

In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Louie Gravance, Author of "Service is a Superpower!" They discuss Louie’s aha! moments, his gift of shame, the connection between delighting an audience and a customer, steps an organization can take to achieve a culture of respect and responsibility by delivering the most satisfactory service experiences, challenging oneself through service to others, the power of recognition and a lot more.

Louie Gravance is a keynote speaker and the author of "Service is a Superpower!" He worked for over 25 years at the Walt Disney Company and the Disney Institute, where he designed customer service training programs. Many a time, he is referred to as “the guy that can make the Disney service concepts work outside of Disney.” Since his departure from Disney, he has worked as a consultant, customer service speaker, and corporate culture guru.

KEY TAKEAWAYS

👉 “In great service, you have to do what you don't have to do”

👉 Appeal to customers’ emotions by appealing to every sense from the moment they make contact with your product or service

👉 “An investment of yourself is an investment in yourself”

👉 Be an inspiration to others; inspire other people to be everything that they can be, that they're already hardwired to be

👉 “The one learns from the wizard, and the wizard learns from the one”

👉 There's power in the connection between delighting an audience and delighting a customer

👉 “...Serving someone and something other than yourself is…a superpower”

👉 “Great service serves the server first"

👉 Tell stories through your services; engage customers or clients in a shared narrative

👉 “You're not just selling things or providing a service; every transaction is an emotional transaction”

👉 “Exceeding anyone's expectations is exceeding your own, thus being stronger”

👉 “Whether we can see it in our vision at that moment or not, every time we exceed anyone's expectations, we broaden the horizon of what we're willing and able to be”

👉 “Give recognition for the values that your customers wish for the most and not the values you need the most”

👉 Recognition is a magic wand and a sharp weapon that should not be misused

👉 Although there is power in not being afraid of failure, everyone needs to have a gigantic failure when they're young

👉 People truly learn from experience versus just being told what to do

Listen now!

bCast - https://bit.ly/3ACsRBz

Apple - https://apple.co/3gsuA31

Spotify - https://spoti.fi/3B0lVy6

Youtube - https://bit.ly/3KYAHtd

RSS - https://bit.ly/3AFrUs6
And connect with the host and guests here:

Darshan Mehta on Linkedin - https://www.linkedin.com/in/darshan--mehta

IResearch Website - https://iresearch.com

Louie Gravance - https://www.linkedin.com/in/louie-gravance-20339423/

Service is a Superpower Book - https://www.amazon.com/Service-Superpower-Lessons-Learned-Kingdom/dp/1645432645

Getting to Aha! with Darshan Mehta is hand crafted by our friends over at: fame.so

Previous guests include: Luca Popovac, Senior Executive, Abhilasha Sinha of Open Secret, Laura Beavin-Yates, Stephen Griffiths of Level 2, Kristin Luck or ScaleHouse, Melina Palmer of The Brainy Business, Nicolas Zeisler of We’re Doing CX Wrong and How To Get It Right, Pricilla McKinney of Little Bird Marketing, Brooke Sellas of B Squared Marketing and Joseph Michelli of The Michelli Experience.
Check out the 3 most downloaded episodes:

• Changing the Direction of Customer Experience with Luka Popovac, a Senior Customer Experience Executive
• Innovation, Curiosity, and Being Human with Abhilasha Sinha, Chief Growth Officer at Open Secret
• [Greatest Hits ] Emotions & Consumer Behavior with Laura Beavin-Yates
  
  

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