Survey Strategy Basics - The 3 types, cadence, and what questions to ask!

Flip Flops & People Ops (w/ Christie Hoffman)

Today, we're going to explore a fundamental skill every HR/People Ops / Culture leader must master - REGULARLY surveying your employees (to create a feedback loop)! In this episode, I'll guide you through three essential survey formats: eNPS (Employee Net Promoter Score), Pulse Surveys, and Engagement Surveys...

1. eNPS (Employee Net Promoter Score): eNPS is like the "temperature gauge" or benchmark of your organization's morale. I'll explain when to send it, what questions to ask, and how to interpret the results.
2. Pulse Surveys: Pulse surveys are your real-time connection to your employees' feelings and experiences. Please find out more specific details to double-check potential solutions for your EX before you spend all the time and energy doing it.
3. Engagement Surveys: Engagement surveys go deep. They help you understand the intricate nuances of your organization's culture and the factors influencing employee engagement. Learn when to conduct them, what questions to include, and how to use the data for strategic decision-making.

But here's the challenge - as an HR leader, you've got a million things on your plate! How do you manage the survey process without losing your mind? I've got you covered with practical tips and tools to streamline the survey process, so it doesn't become just another chore. Remember, mastering the art of employee surveys is NOT OPTIONAL; it's the foundation for driving engagement at all levels of your organization. Join us in this episode as we empower you with the knowledge and strategies to create a culture of feedback and continuous improvement within your company.

Topics Discussed:

• The 3 survey format types
• What questions to ask in your surveys
• Survey cadence
• The art of a feedback loop

Resources mentioned:

• LinkedIn Live - https://www.linkedin.com/posts/christiehoffman_employeeengagement-employeeexperience-hr-activity-7095084191100403712-D2DE?
• Christie's Engagement Academy: https://www.linkedin.com/groups/14306857/
• Employee hierarchy of needs ep: https://youtu.be/wEveR_FuWDs?feature=sharedG
• Gallups 12 questions: https://www.gallup.com/q12/?campaignid=18945816141&adgroupid=143633586477&adid=635680356860&gclid=CjwKCAjw1t2pBhAFEiwA_-A-NElZEFScFDahUh6fb5njJ0fKmdlPKgu0SGNnrhXuK36XRO8I06aRqRoCcokQAvD_BwE
• The art of the proper 1 on 1 link
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P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!