S2 E0: Five Star Bootcamp - The Five Star Method and What Service ISN'T

Five Star Counsel Podcast

We're thrilled to be starting our 7-week bootcamp for your firm’s service, all based on the grand unifying theory of Five Star Counsel. This first module is a high-level overview of our approach to client service, why great service crucial in today's legal market, and how to think of your firm as a three-legged stool - something we'll be incorporating in every future episode. Most small/solo firm owners know they have room to improve their service, but determining how and where to begin is tough. John explains how we can look to amazing service companies like Four Seasons or Disney or Zappos for *inspiration*, but we shouldn't be blindly copying their tactics. You don't need to go above and beyond for every client or dazzle them with unexpected delights and services. You are hired to solve your client's problem, and you need to focus your firm on doing that in the most attentive, effective, thoughtful, communicative, and consistent way possible. We'll end every module with a brief exercise to help you incorporate the lessons and reflect on your firm's current status and goals. This week, John asks you to write down the three biggest areas where your firm can improve service. If John could give you a magic wand, what are the top three things you would change about the service your firm delivers right now? Now answer that from the position of your employees. Last, answer from the viewpoint of your clients. Find a PDF worksheet for each episode's exercise on our podcast page at https://strohmeyerlaw.libsyn.com/

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